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    • automatic-offer-callback-for-disconnected-call

      Public
      Blueprint to look for calls that were accidentally disconnected (by looking at the disconnect reason field) and sending an SMS to a customer offering them a call back.
      MIT License
      •0•0•0•0•Updated Dec 13, 2024Dec 13, 2024

    • genesys-cloud-call-park

      Public
      As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.
      HCL
      •
      MIT License
      •3•1•0•0•Updated Dec 10, 2024Dec 10, 2024

    • salesforce-dashboards-with-gc-analytics-blueprint

      Public
      Apex
      •
      MIT License
      •3•2•0•0•Updated Dec 4, 2024Dec 4, 2024

    • ani-blacklist

      Public
      Phone number blacklist
      HCL
      •
      MIT License
      •1•1•0•0•Updated Dec 2, 2024Dec 2, 2024

    • wfm-hris-blueprint

      Public
      This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.
      MIT License
      •6•3•0•0•Updated Nov 15, 2024Nov 15, 2024

    • agent-copilot

      Public
      Blueprint on how to configure agent copilot in Genesys Cloud
      MIT License
      •0•0•0•0•Updated Nov 12, 2024Nov 12, 2024

    • genesyscloud-blueprint-linter-results

      Public
      Collects and displays the linter results of all Genesys Cloud Blueprints
      Python
      •
      MIT License
      •1•0•0•0•Updated Nov 11, 2024Nov 11, 2024

    • bot-connector-for-ms-power-virtual-agent

      Public
      This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent
      Python
      •
      MIT License
      •5•7•1•0•Updated Nov 11, 2024Nov 11, 2024

    • gc-presence-update-from-ms-teams

      Public
      As a GC Admin, I want the ability to trigger a presence update in Genesys Cloud from Microsoft Teams.
      HCL
      •
      MIT License
      •0•1•0•0•Updated Nov 4, 2024Nov 4, 2024

    • org-chart-explorer

      Public
      An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data
      TypeScript
      •
      MIT License
      •1•0•0•0•Updated Oct 21, 2024Oct 21, 2024

    • mobilesdk-sample-ios

      Public
      This blueprint shows how to use Mobile SDK in iOS.
      Swift
      •
      MIT License
      •1•0•0•0•Updated Oct 17, 2024Oct 17, 2024

    • enhanced-status-syncing-with-salesforce-service-cloud-voice

      Public
      This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.
      Apex
      •
      MIT License
      •1•2•0•0•Updated Oct 14, 2024Oct 14, 2024

    • partial-transcription-blueprint

      Public
      This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.
      TypeScript
      •
      MIT License
      •3•1•0•1•Updated Oct 10, 2024Oct 10, 2024

    • cx-as-code-cicd-gitactions-blueprint

      Public
      This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline
      Python
      •
      MIT License
      •21•14•0•0•Updated Oct 3, 2024Oct 3, 2024

    • gc-queue-visual-audio-alerter

      Public
      A visual and audible alerter for Genesys Cloud. Intended for such as warehouses, on-call or other applications where a visual or audio alert is required to notify staff to go on-queue.
      Python
      •
      MIT License
      •0•0•0•0•Updated Sep 30, 2024Sep 30, 2024

    • send-email-notification-when-outbound-message-fails-blueprint

      Public
      Send agentless email notification upon outbound message delivery failed
      HCL
      •
      MIT License
      •1•1•0•0•Updated Sep 30, 2024Sep 30, 2024

    • automated-chabot-with-amazon-lex

      Public
      Amazon services demonstrating how to feed Genesys Cloud transcript events over to a Lex Automated Chatbot.
      HCL
      •
      MIT License
      •2•0•0•0•Updated Sep 27, 2024Sep 27, 2024

    • embeddable-framework-blueprint

      Public
      This repository contains an example application that mimics a custom CRM environment. The application can integrate with different PureCloud Embeddable Framework deployment environments: local, private, and production.
      JavaScript
      •
      MIT License
      •0•0•0•0•Updated Sep 24, 2024Sep 24, 2024

    • digital-messaging-translator-blueprint

      Public
      The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.
      JavaScript
      •
      MIT License
      •8•2•2•0•Updated Aug 27, 2024Aug 27, 2024

    • web-messaging-chatbot-with-knowledge-base

      Public
      HCL
      •
      MIT License
      •1•1•0•1•Updated Aug 21, 2024Aug 21, 2024

    • analytics-detail-record-metrics-blueprint

      Public
      This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API
      CSS
      •
      MIT License
      •8•2•0•2•Updated Jul 23, 2024Jul 23, 2024

    • workautomation-hubspot-ticketing-sample

      Public
      Blueprint for Genesys Cloud Work Automation integration with Hubspot Ticket
      MIT License
      •1•0•0•0•Updated Jul 17, 2024Jul 17, 2024

    • mobilesdk-sample-android

      Public
      This blueprint shows how to use Mobile SDK in Android.
      HCL
      •
      MIT License
      •1•0•0•0•Updated Jul 9, 2024Jul 9, 2024

    • messenger-authentication-okta-integration-blueprint

      Public
      This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration
      MIT License
      •9•1•0•2•Updated Jul 8, 2024Jul 8, 2024

    • trunk-selection-prefix

      Public
      Trunk Selection Prefix
      MIT License
      •0•0•0•0•Updated Jun 21, 2024Jun 21, 2024

    • audioconnector-server-reference-implementation

      Public
      This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.
      TypeScript
      •
      MIT License
      •2•8•1•0•Updated May 23, 2024May 23, 2024

    • dr-fallback-ivr

      Public
      This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region
      HCL
      •
      MIT License
      •2•1•0•0•Updated May 22, 2024May 22, 2024

    • aws-eventbridge-user-presence-update-blueprint

      Public
      A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo
      Python
      •
      MIT License
      •7•1•0•0•Updated May 21, 2024May 21, 2024

    • terminate-voice-calls-with-no-queue

      Public
      This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.
      HCL
      •
      MIT License
      •3•1•0•0•Updated May 13, 2024May 13, 2024

    • agent-reservation-for-blended-agents

      Public
      This functionality was available natively in that product and customers expect this to be in GC as well. While this is on the roadmap to build natively, some customers cannot wait for the feature and would benefit from this work around.
      MIT License
      •0•0•0•0•Updated May 10, 2024May 10, 2024