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@GenesysCloudBlueprints

Genesys Cloud Blueprints

Source projects for blueprints found on the Genesys Cloud Developer Center

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  1. cx-as-code-cicd-gitactions-blueprint cx-as-code-cicd-gitactions-blueprint Public

    This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline

    Python 14 21

  2. audioconnector-server-reference-implementation audioconnector-server-reference-implementation Public

    This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.

    TypeScript 12 8

  3. bot-connector-for-ms-power-virtual-agent bot-connector-for-ms-power-virtual-agent Public

    This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

    Python 7 5

  4. agent-monitoring-app-blueprint agent-monitoring-app-blueprint Public

    Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.

    Vue 6 12

  5. automated-callback-blueprint automated-callback-blueprint Public

    Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

    PowerShell 5 17

  6. microsoft-teams-blueprint microsoft-teams-blueprint Public

    Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

    5 7

Repositories

Showing 10 of 96 repositories
  • process-automation-trigger-with-salesforce Public

    Implement Process Automation Trigger using Genesys Cloud and Salesforce to attach a summary from Agent assist to SalesForce

    GenesysCloudBlueprints/process-automation-trigger-with-salesforce’s past year of commit activity
    HCL 0 MIT 1 0 0 Updated Feb 27, 2025
  • genesys-cloud-dotnet-sdk-analytics-api Public

    This Genesys Cloud Developer Blueprint demonstrates how to use the Genesys Cloud .NET SDK to query conversation data and stream live interactions from a queue in real-time via WebSocket.

    GenesysCloudBlueprints/genesys-cloud-dotnet-sdk-analytics-api’s past year of commit activity
    C# 0 MIT 0 0 0 Updated Feb 19, 2025
  • workautomation-hubspot-ticketing-sample Public

    Blueprint for Genesys Cloud Work Automation integration with Hubspot Ticket

    GenesysCloudBlueprints/workautomation-hubspot-ticketing-sample’s past year of commit activity
    HCL 0 MIT 2 0 0 Updated Feb 19, 2025
  • configure-voicemail-inbox-language Public

    Configuring a user’s VM Inbox Language

    GenesysCloudBlueprints/configure-voicemail-inbox-language’s past year of commit activity
    0 MIT 0 0 0 Updated Feb 12, 2025
  • update-gc-presence-on-communicate-call-activity-blueprint Public

    This Genesys Cloud blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence to “Busy” when they join a Communicate (Non-ACD or PBX) voice call

    GenesysCloudBlueprints/update-gc-presence-on-communicate-call-activity-blueprint’s past year of commit activity
    0 MIT 1 0 1 Updated Feb 10, 2025
  • updage-gc-user-presence-calendar-trigger Public

    Update a Genesys Cloud User's Presence based on Calendar Availability

    GenesysCloudBlueprints/updage-gc-user-presence-calendar-trigger’s past year of commit activity
    0 MIT 0 0 0 Updated Feb 10, 2025
  • gc-associate-user-setup Public

    This blueprint walks an administrative user through the configuration setup for an associate user

    GenesysCloudBlueprints/gc-associate-user-setup’s past year of commit activity
    0 MIT 0 0 0 Updated Feb 10, 2025
  • gc-dynamic-group-membership Public

    This blueprint enables Genesys Cloud administrators to dynamically add and remove gc users from a group based on a Genesys Cloud Presence change

    GenesysCloudBlueprints/gc-dynamic-group-membership’s past year of commit activity
    0 MIT 0 0 0 Updated Feb 10, 2025
  • usage-api-blueprint Public

    Use the Genesys Cloud CLI to query API usage then integrate the data with AWS S3/Athena.

    GenesysCloudBlueprints/usage-api-blueprint’s past year of commit activity
    Shell 1 MIT 6 0 0 Updated Feb 10, 2025
  • update-ms-teams-presence-from-inbound-interaction-trigger-blueprint Public

    This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft Azure Active Directory for a Genesys Cloud agent's Microsoft Teams presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction.

    GenesysCloudBlueprints/update-ms-teams-presence-from-inbound-interaction-trigger-blueprint’s past year of commit activity
    2 MIT 3 1 0 Updated Feb 10, 2025
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