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@GenesysCloudBlueprints

Genesys Cloud Blueprints

Source projects for blueprints found on the Genesys Cloud Developer Center

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  1. cx-as-code-cicd-gitactions-blueprint cx-as-code-cicd-gitactions-blueprint Public

    This Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline

    Python 14 21

  2. audioconnector-server-reference-implementation audioconnector-server-reference-implementation Public

    This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.

    TypeScript 8 2

  3. bot-connector-for-ms-power-virtual-agent bot-connector-for-ms-power-virtual-agent Public

    This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

    Python 7 5

  4. agent-monitoring-app-blueprint agent-monitoring-app-blueprint Public

    Vue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.

    Vue 6 12

  5. automated-callback-blueprint automated-callback-blueprint Public

    Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

    PowerShell 5 17

  6. microsoft-teams-blueprint microsoft-teams-blueprint Public

    Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

    5 7

Repositories

Showing 10 of 89 repositories
  • automatic-offer-callback-for-disconnected-call Public

    Blueprint to look for calls that were accidentally disconnected (by looking at the disconnect reason field) and sending an SMS to a customer offering them a call back.

    GenesysCloudBlueprints/automatic-offer-callback-for-disconnected-call’s past year of commit activity
    0 MIT 0 0 0 Updated Dec 13, 2024
  • genesys-cloud-call-park Public

    As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.

    GenesysCloudBlueprints/genesys-cloud-call-park’s past year of commit activity
    HCL 1 MIT 3 0 0 Updated Dec 10, 2024
  • salesforce-dashboards-with-gc-analytics-blueprint Public
    GenesysCloudBlueprints/salesforce-dashboards-with-gc-analytics-blueprint’s past year of commit activity
    Apex 2 MIT 3 0 0 Updated Dec 4, 2024
  • ani-blacklist Public

    Phone number blacklist

    GenesysCloudBlueprints/ani-blacklist’s past year of commit activity
    HCL 1 MIT 1 0 0 Updated Dec 2, 2024
  • wfm-hris-blueprint Public

    This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.

    GenesysCloudBlueprints/wfm-hris-blueprint’s past year of commit activity
    3 MIT 6 0 0 Updated Nov 15, 2024
  • agent-copilot Public

    Blueprint on how to configure agent copilot in Genesys Cloud

    GenesysCloudBlueprints/agent-copilot’s past year of commit activity
    0 MIT 0 0 0 Updated Nov 12, 2024
  • genesyscloud-blueprint-linter-results Public

    Collects and displays the linter results of all Genesys Cloud Blueprints

    GenesysCloudBlueprints/genesyscloud-blueprint-linter-results’s past year of commit activity
    Python 0 MIT 1 0 0 Updated Nov 11, 2024
  • bot-connector-for-ms-power-virtual-agent Public

    This Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent

    GenesysCloudBlueprints/bot-connector-for-ms-power-virtual-agent’s past year of commit activity
    Python 7 MIT 5 1 0 Updated Nov 11, 2024
  • gc-presence-update-from-ms-teams Public

    As a GC Admin, I want the ability to trigger a presence update in Genesys Cloud from Microsoft Teams.

    GenesysCloudBlueprints/gc-presence-update-from-ms-teams’s past year of commit activity
    HCL 1 MIT 0 0 0 Updated Nov 4, 2024
  • org-chart-explorer Public

    An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data

    GenesysCloudBlueprints/org-chart-explorer’s past year of commit activity
    TypeScript 0 MIT 1 0 0 Updated Oct 21, 2024
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