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This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.

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Update the presence of a Genesys Cloud user based on a Salesforce presence change and vice versa

This Genesys Cloud Developer Blueprint demonstrates how to use the Enhanced Status Sync option in CX Cloud from Genesys and Salesforce integration. This blueprint shows the comprehensive status mapping between Genesys Cloud and Salesforce Omni-Channel.

Workflow for enhanced status sync with the CX Cloud, Voice for Salesforce Service Cloud package

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This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.

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