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Questions for the Lifeline team

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Drew Del Rosario edited this page Nov 2, 2023 · 2 revisions

Life Line Project Questions

Incorporation of Technology into Life Line

  1. How does the incorporation of technology into Life Line work?
  2. Who is responsible for updating the patient profile?
  3. How would this work in their workflow? Doctor? Medical Assistants?
    • Can we connect to their EHR?
  4. Where would this unique QR code come from?
  5. Are they expected to print them?
  6. How would the QR codes be associated with this patient profile?
  7. How do we initially obtain household information?
  8. If we allow other family members to enter and update the information due to a language barrier, how can that be achieved?
  9. Will it require separate accounts linked under a family link?
  10. Are we allowing households to update from their end, perhaps not now but in the future?
    • How would that occur?
  11. If the information keeps getting updated, what’s the relationship with the physical card?
  12. What if there are situations where the sticker disappears or becomes unreadable for some reason or another?
    • Current problem - How can we allow regular updates on this platform

Login Screen

  1. Admin backend/portal?
    • Who is creating these profiles?
    • How are these profiles created?
    • Is it self serve by first responders or does someone need to manage it?
    • Would family members be able to access?
    • Will that have different levels of access?
    • Take a picture?
  2. Will the platform be IOS/Android or something like react native?
  3. What happens if someone forgets their password?
  4. Do we need to validate the numbers?
  5. Would someone outside the system validate the emergency responder?
    • A specific email domain?
  6. Who has access to patient medical infomation?

Scanning QR Code

  1. Is there anything else here besides a camera?
  2. Can you search for a profile using things like last name and DOB?
  3. What if the QR code isn’t working?
    • Is there a plan b?
  4. Can we search using a picture of the patient’s ID card?

Additional Security Screen-Unique ID

  1. Is this necessary if the app is already authenticated?
  2. Is there any secret reason behind this?
    • If so, how can we ensure security while also providing people with fast access at the same time?
  3. What kinds of questions to the Life Line team would come in?
  4. Where would this email go?
  5. If it’s an emergency, what other methods can be considered besides email?
  6. Where in the workflow would we collect this photo?

Project Overview

Background

SF Life Line is a new project at SF Life Line (Formerly Code for San Francisco). It was founded by two San Francisco's First Responders. When the first responders responded to an emergency (a 'call'), & showed up at a patient's house who were monolingual, low-income seniors, the EMT's were met with a language barrier. As a solution to the language barrier, the SF Life Line team created laminated placards containing each patient's vital medical info that currently resides in the patient's household.

The SF Life Line team has asked us to design a digital/mobile version of the laminated placard containing the patient's info.

SF Life Line main website: Main Website

Problem space

Main problem:

When a first responder answer's a call (when a patient requests medical assistance), they are confident they'll be able to receive up-to-date patient info as quick as possible.

How are we going to solve this problem:

  • The first problem is entering and retrieving the patient information
  • The second problem is the SF Life Line's team prepping for the distribution day, that includes members establishing & maintaining a rapport with the patients, due to the lack of trust.

Here's a link to the SF Life Line's Overview for more info: SF Life Line's Overview (YouTube)
Here's a link to the Mirror Board for more info: SF Life Line (Mirro Board)

Scope

The app is designed primarily for SF First Responders

Based on last week's (12/13) meeting, the SF Life Line team identified four target audience groups

1st user types: -The SF Life Line team admin.

They create accounts for first responders, create and edit patient profiles, read the patient profile, translations.

2nd user types: The -SF Life Line team volunteer.

They create and edit patient profiles, read the patient profile, translation

3rd user types: SF's First responders.

Read the patient profile, translation, Reach out to the lifeline team.

4th user types: Community Members.

Reach out to the lifeline team.

Goals

Main Goal: Every 'call' (emergency) they receive from a perspective patient, the first responders (users) have access to the up-to-date patient info as quickly as possible.

** Goal - SF Life line Team:**
To have a patient profile & its up-to-date info from their specific senior demographics living in SF

Secondary Goal: Increase the amount people (patients) who want to get this done, & streamline the process of retrieving the info

Patients

  • Elderly residents living in SF Chinatown.
  • They reside in low-income housing in the area.
  • Monolingual. Primary languages are Cantonese/Mandarin, Russian, & Spanish, courtesy of SF Life Line's Translation book
  • Translation Book Link via Slack Canvas: Translation Book

Success Metrics

  • Have every resident patient members of SF Life Line.
  • Have every first responders members of of SF Life Line. 0
  • Have as many SF life Line members set up on the current system.
  • We want to track every time a member pulls up a profile on SF Life Line, & cross reference & compare them to the "calls" that the EMTs receive & respond to.
  • We can pull how many times a profile is looked up, & by whom on the SF Life Line too
  • Save the information on the profile, who pulled it up, & the date the profile was pulled up.
  • Every person who doesn't speak English have a profile on SF Life Line containing up-to-date medical information.
  • Updates should occur quicker than every 2 years.
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