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tam-janice edited this page Oct 19, 2023 · 1 revision

Welcome to the sf-lifeline wiki!

Project Overview

Background

SF Life Line is a new project at SF Life Line (Formerly Code for San Francisco). It was founded by two San Francisco's First Responders. When the first responders responded to an emergency (a 'call'), & showed up at a patient's house who were monolingual, low-income seniors, the EMT's were met with a language barrier. As a solution to the language barrier, the SF Life Line team created laminated placards containing each patient's vital medical info that currently resides in the patient's household.

The SF Life Line team has asked us to design a digital/mobile version of the laminated placard containing the patient's info.

SF Life Line main website: Main Website

Problem space

Main problem:

When a first responder answer's a call (when a patient requests medical assistance), they are confident they'll be able to receive up-to-date patient info as quick as possible.

How are we going to solve this problem:

  • The first problem is entering and retrieving the patient information
  • The second problem is the SF Life Line's team prepping for the distribution day, that includes members establishing & maintaining a rapport with the patients, due to the lack of trust.

Here's a link to the SF Life Line's Overview for more info: SF Life Line's Overview (YouTube)
Here's a link to the Mirror Board for more info: SF Life Line (Mirro Board)

Scope

The app is designed primarily for SF First Responders

Based on last week's (12/13) meeting, the SF Life Line team identified four target audience groups

1st user types: -The SF Life Line team admin.

They create accounts for first responders, create and edit patient profiles, read the patient profile, translations.

2nd user types: The -SF Life Line team volunteer.

They create and edit patient profiles, read the patient profile, translation

3rd user types: SF's First responders.

Read the patient profile, translation, Reach out to the lifeline team.

4th user types: Community Members.

Reach out to the lifeline team.

Goals

Main Goal: Every 'call' (emergency) they receive from a perspective patient, the first responders (users) have access to the up-to-date patient info as quickly as possible.

** Goal - SF Life line Team:**
To have a patient profile & its up-to-date info from their specific senior demographics living in SF

Secondary Goal: Increase the amount people (patients) who want to get this done, & streamline the process of retrieving the info

Patients

  • Elderly residents living in SF Chinatown.
  • They reside in low-income housing in the area.
  • Monolingual. Primary languages are Cantonese/Mandarin, Russian, & Spanish, courtesy of SF Life Line's Translation book
  • Translation Book Link via Slack Canvas: Translation Book

Success Metrics

  • Have every resident patient members of SF Life Line.
  • Have every first responders members of of SF Life Line. 0
  • Have as many SF life Line members set up on the current system.
  • We want to track every time a member pulls up a profile on SF Life Line, & cross reference & compare them to the "calls" that the EMTs receive & respond to.
  • We can pull how many times a profile is looked up, & by whom on the SF Life Line too
  • Save the information on the profile, who pulled it up, & the date the profile was pulled up.
  • Every person who doesn't speak English have a profile on SF Life Line containing up-to-date medical information.
  • Updates should occur quicker than every 2 years.
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