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Project Overview ‐ SF Life Line
Note: Name | Role | What you hope to get out of your time with the project
Francis L - Software Engineering Lead
Giving back to our local communities and perhaps to the larger field of EMS.
Sammy - Engineering/Development
More experience with real world projects
Victor - Software Engineering
Create positive impact using my technical skills
Drew D - Engineering
I've been working in my current role for about 5 years now, and I'm currently looking for opportunities to grow as a developer. I also want to work on a project that can have a positive influence on my community.
Carmen V - Engineering
Get experience in software engineering projects to add to resume.
Emil D - Engineering
Collaborating with other engineers and getting hands on experience working on an impactful project.
Janice Tam - Design & Research Lead
Bai - UX Research & Design
I am an end-to-end designer who can conduct research and design. I want to work on fun and meaningful projects, and keep learning together with everyone, gaining new perspectives.
Erika - UX Research
I’m hoping to get switch into the research space from Product Design and get some experience as a researcher.
Lucy Ye - UX product designer
I wish to work on this app to improve my UX and product thinking skills and learn how to design for health care field
James Davis - Design
Hoping to work on researching the current product and creating the digital version. I hope to be involved in early wire framing and exploration as well as the final iterations and design systems.
Cory I. - UX Design & Research
Wishing to work on this app to provide & gain UX design & research experience. Learning to apply my healthcare experience with my additional skills aiding the target audience & providing insight.
(high-level - others are on Miro)
SF Life Line was inspired by "Vial of life": https://www.vialoflife.com/
Similar service: https://www.myihr.com/ & https://www.americanmedical-id.com/
Similar idea of using QR codes: https://www.medicalert.org/medical-id/smart-card/?categories=smart
Apple Health medical id: https://support.apple.com/en-us/HT207021
Google health one: https://play.google.com/store/apps/details?id=com.google.android.apps.safetyhub&hl=en_US&gl=US
Samsung health one: https://www.samsung.com/us/support/answer/ANS00050849/
SF Life Line is a new project at SF Life Line (Formerly Code for San Francisco). It was founded by two San Francisco's First Responders. When the first responders responded to an emergency (a 'call'), & showed up at a patient's house who were monolingual, low-income seniors, the EMT's were met with a language barrier. As a solution to the language barrier, the SF Life Line team created laminated placards containing each patient's vital medical info that currently resides in the patient's household.
The SF Life Line team has asked us to design a digital/mobile version of the laminated placard containing the patient's info.
SF Life Line main website: Main Website
Main problem:
When a first responder answer's a call (when a patient requests medical assistance), they are confident they'll be able to receive up-to-date patient info as quick as possible.
How are we going to solve this problem:
- The first problem is entering and retrieving the patient information
- The second problem is the SF Life Line's team prepping for the distribution day, that includes members establishing & maintaining a rapport with the patients, due to the lack of trust.
Here's a link to the SF Life Line's Overview for more info: SF Life Line's Overview (YouTube)
Here's a link to the Mirror Board for more info: SF Life Line (Mirro Board)
The app is designed primarily for SF First Responders
Based on last week's (12/13) meeting, the SF Life Line team identified four target audience groups
They create accounts for first responders, create and edit patient profiles, read the patient profile, translations.
They create and edit patient profiles, read the patient profile, translation
Read the patient profile, translation, Reach out to the lifeline team.
Reach out to the lifeline team.
Main Goal: Every 'call' (emergency) they receive from a perspective patient, the first responders (users) have access to the up-to-date patient info as quickly as possible.
** Goal - SF Life line Team:**
To have a patient profile & its up-to-date info from their specific senior demographics living in SF
Secondary Goal: Increase the amount people (patients) who want to get this done, & streamline the process of retrieving the info
- Elderly residents living in SF Chinatown.
- They reside in low-income housing in the area.
- Monolingual. Primary languages are Cantonese/Mandarin, Russian, & Spanish, courtesy of SF Life Line's Translation book
- Translation Book Link via Slack Canvas: Translation Book
- Have every resident patient members of SF Life Line.
- Have every first responders members of of SF Life Line. 0
- Have as many SF life Line members set up on the current system.
- We want to track every time a member pulls up a profile on SF Life Line, & cross reference & compare them to the "calls" that the EMTs receive & respond to.
- We can pull how many times a profile is looked up, & by whom on the SF Life Line too
- Save the information on the profile, who pulled it up, & the date the profile was pulled up.
- Every person who doesn't speak English have a profile on SF Life Line containing up-to-date medical information.
- Updates should occur quicker than every 2 years.