View the full Classify and route emails with Amazon Comprehend article on the Genesys Cloud Developer Center.
This Genesys Cloud Developer Blueprint explains how to use Amazon Comprehend's Natural Language Processing (NLP) to classify inbound emails so they can be routed to a specific queue.
This blueprint also demonstrates how to:
- Use machine learning to train the Amazon Comprehend classifier
- Use AWS Lambda to build a microservice, which invokes the Amazon Comprehend classifier
- Use the Amazon API Gateway to expose a the Amazon Comprehend REST endpoint
- Use the CX as Code configuration tool to deploy all of the required Genesys Cloud objects, including the Architect inbound email flow
