v8.4.1

SupportBot 8.4.1 Update

Fixed

• Fixed an issue with /logs folder not being located, causing failure to startup.
• Fixed TicketReason on the ticket welcome message.
• Added the option to remove the color from the welcome message, for modern style only!

v8.4

SupportBot 8.4 Update

New & Improvements

• Changed JSON storage to SQLlite.
• Added Forum Suggestions
• Added support for forum tags when suggestions in forum mode.
• Added more customisation to the welcome message
• Added more customisation to the ticket panel.
• Added /suggestadmin, change status of suggestions. For forum channels this will update the tag.
• Added Display Components v2 support
  • Welcome Embed
  • Ticket Message Embed
  • Ticket Panel Embed

Quality of Liffe Changes

• Added Logging System.
• Updated Discord.js code to use the new ephemeral flag system
• Fixed deprecation warning for interaction responses.
• Fixed deprecation warning with the ready event. Changed to clientReady
• Updated Discord.js code: replaced deprecated ephemeral option with MessageFlags.Ephemeral

SupportBot 8.4 Pre-Release Update 2

SupportBot 8.4 Pre-Release Update 2

New & Improvements

• Improved Welcome Message customisation.
• Added ComponentsV2 support for Welcome Messages
• Fixed Member Leave event from not working.

Quality of Life Changes

• Added Logging System.
• Fixed deprecation warning with the ready event. Changed to clientReady

SupportBot 8.4 Pre-Release Update

SupportBot 8.4 Pre-Release Update

New & Improvements

• Changed JSON storage to SQLlite.
• Added Forum Suggestions
• Supports forum channel tags
• Can switch back to channel suggestions via the config.
• Added /suggestadmin, change status of suggestions. For forum channels this will update the tag.

Quality of Liffe Changes

• Updated Discord.js code to use the new ephemeral flag system
• Fixed deprecation warning for interaction responses.
• Updated Discord.js code: replaced deprecated ephemeral option with MessageFlags.Ephemeral

v8.3

SupportBot 8.3 Update

New & Improvements

• Added Ticket Reviews

• Added Support Voice Channels

• Added Ticket Auto Responder/Questions

• Added /mod command.

• Added Ticket Blacklist

• Added Moderator role

• Added Transcripts folder in /Data/

• Improved commands.yml & messages.yml

• Improved Transcript Design

• Improved Embed Builder with Live Preview/Editing

• Fixed parsing error on startup.

Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on [GitHub]

v8.2

New & Improvements

• Added ability to customise SupportBot in Discord. (/settings)
• Added the option to switch between Ticket Channels or Threads
• Added Archive Tickets
• Added Lock Tickets (Threads Only)
• Added Rename Ticket
• Added the use of Role, Channel and Category IDs in the config.

Update Guide

To update SupportBot, update all files, but don't delete anything from the /Data/ directory. Instead create the following inside Data:

• Folder: Profiles
• File: settings.json with the contents {}

Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on GitHub

v8.1

❗New & Improvements

• Added new functions to the Ticket Control Panel

• Added Profile System
  The profile system will include:
  For Staff
  Bio & Timezone
  Clock-In/Out
  View Ticket Stats (currently in /ticketstats)

  For Members
  Bio & Timezone

• Added Community Addons
  / Addons/.js
  / Addons/Config/<addonconfig.yml>

• Fixed Enable/Disable Invites

📥Need Support?

If you need any help then please don't hesitate to contact us in Discord or here on GitHub

v8.0

❗New & Improvements

• Updated to Discord.JS v14
• All-new ticket system
• Ticket claiming
• New ticket transcripts
• New suggestions system
• New ticket panel generation
• Ticket Statistics (disabled is ticket claiming is disabled)
• Ticket control panel, easily manage the ticket without needing to use multiple commands
• All new configuration files
  • Supportbot.yml - Main config
  • Commands.yml - Provides more details, such as command name, permissions and enable and disable the command
  • Messages.yml - Customise about 99% of SupportBot's messages to your own liking.
  • Panel config.yml - Customise the panel config before you generate with /ticketpanel
  • SupportBot-AI.yml - Setup and configure the SupportBot AI using OpenAI's Model.
• Improved the Embed Builder (/embed)
  (to create multiple fields follow this format: fieldtitle|fieldcontent;fieldtitle|fieldcontent)
• Added messageCreate Event
  🤖 Introducing SupportBot AI to get started head into /Configs/supportbot-ai.yml

📥Update Guide

This is a completely new version of SupportBot, so you'll need to update all your files. If you need any help then please don't hesitate to contact us in Discord or here on GitHub

What's Changed

• Muted Role check and issue fix by @SypherRed in #126
• Better looking readme by @SypherRed in #129
• Update messages.yml by @ItsNyoty in #135

Full Changelog: v7.7...v8.0

SupportBot 7.7.3 Release

New:
- Added a Ticket Unclaim and Ticket Unlock feature

Update Guide:

• Add these lines to your config:

TicketUnclaimMessage: "Your ticket is now unclaimed by" #Automaticly tags user to the end
TicketUnclaimTitle: "Ticket Unclaimed"
UnlockTicketCategory: "Tickets" #This moves the ticket back to the main category.
TicketUnlockEmoji: ":unlock:"
TicketUnclaimEmoji: ":technologist:"
TicketUnclaimColour: "DANGER"
TicketUnlockColour: "SUCCES"

• Replace your ./Events/interactionCreate.js with:
  https://github.com/Emerald-Services/SupportBot/blob/ec955d8dc9bcfec26c71b4958378879d6295bc5b/Events/interactionCreate.js

SupportBot 7.7.2 Release

New:

• Claim button to assign a person to the given ticket.
  

Fixed:

• Some minor bug fixes

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed. It would work by just editing these files but it's recommended to redownload the files:

https://github.com/Emerald-Services/SupportBot/pull/145/files
https://github.com/Emerald-Services/SupportBot/pull/144/files
https://github.com/Emerald-Services/SupportBot/pull/143/files
https://github.com/Emerald-Services/SupportBot/pull/142/files