SupportBot 7.7.1 Release

Fixed

• Fixed the info command from not working.

Update Guide:
Head into /configs/supportbot.yml scroll down to the info section and add
AboutMe: "Text here"

SupportBot 7.7 Release

New & Improvements
- Added the ability toggle Threads to be created on Suggestions.
- Ability to disable the Suggestions feature.
- Ability to disable the Ticket Logs
- Added a Reaching out Message to support tickets.

- Fixed /embed command
- Fixed LICENSE.md

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

SupportBot 7.6 Release

New & Improvements

• Ability to add as many departments as you need.
• Added a language translation command.
• Added a language userinfo command.
• Add a role automatically when a user joins the server.
• Announce a welcome message with full customtization.
• Announce a leave message with full customtization.
• Added "ephermal" to majority interactions.

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

SupportBot v7.5 Release

New & Improvements

• Enable / Disable Transcripts from being sent to the participants DM.
• Improved Error Handling
• Ticket Department Revamp
  • Added Departments to the Ticket Reaction Panel
  • Ability to increase/decrease Departments
  • Ability to set different Discord Categories for each department.
  • More customisation options

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

SupportBot v7.4.2

SupportBot v7.4.2

Bug Fixes:

• Fixed error with users not being able to send messages in tickets.
• Fixed "Invalid bitfield flag or number: undefined."

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

SupportBot v7.4.1

SupportBot v7.4.1

Bug Fixes:

• Fixed ticket ID always being 0
• Fixed tickets instantly closing

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

SupportBot 7.4 Release

SupportBot 7.4 Release

New & Improvements:

• Addons now support multiple commands and events
• /close can be set to staff only
• Maximum Open Tickets a user can have (set in config)
• Warns you of missing roles, channels, and categories from your config during startup
• Tickets are closed if a user does not select a category in time (set in config)
• Added more information to ticket logs and transcripts
• Only admins can archive tickets
• Ticket Panel now supports emojis
• Simplified Bot Starting console logs

Bug Fixes:

• Bot would crash if a ticket is closed, but no department was selected.
• /close error message would could the bot to crash
• Added more missing roles & channels checks
• Bot would crash if channel and category had the same name
• Bot can only be in one server to fix issues.

Update Guide:
Delete all existing files, and download the latest version. Do not keep any old files, as databases and configs may change. Old tickets may need to be manually closed.

SupportBot 7.3 Release

Change Logs:

Added Suggestion System
Fixed Addons handler
Moved configuration files to /Configs/ instead of /Data/

SupportBot 7.2 Release

Change Log:

Requires NodeJS 16
Requires DiscordJS 13
Brand new SupportBot Addons/Command Handler
100% Support for the new Slash Command technology
Added Ticket Panel with 100% Customisation
Ability to use Ticket Panel with an existing message instead of the bot creating one.
All-new ticket system with better technology & includes buttons.
Ability to Lock & Delete a ticket with a 1-click button.

SupportBot 7.1 Release

SupportBot 7.1 Release Notes

Features an all-new ticket system with new reaction technology enabling you to delete & lock tickets with one click!

Change Logs:

• Updated to NodeJS 14
• All-new ticket system with better technology!
• Ability to Lock & Delete a ticket with a 1-click reaction.
• Ticket Transcripts have been cleaned up and changed to .HTML, No fancy design yet!
• Create a transcript of any channel, Limit 100 messages due to discord API.
• Re-styled the suggestion feature a little to make it more compatible with user/channel mentions.

Bug Fixes:

• Ticket Permissions have been fixed, Users not being able to see their tickets.

What to Update:

Recommended to update ALL files! Including node modules.