This case study outlines the successful digital transformation journey of Emirates Health Services (EHS) through the deployment of Okadoc’s Patient Engagement and Hospital Efficiency Platform.
- Client: Emirates Health Services (EHS)
- Sector: Government Healthcare
- Deployment Year: 2023
- Territory: United Arab Emirates
- Doctors Supported: 2000+
- Facilities: 134 (Hospitals, PHCs, Public Health Centers)
EHS faced poor patient satisfaction, outdated digital infrastructure, and fragmented healthcare journeys across their facilities.
- Patient Engagement Platform
- Hospital Efficiency Platform
- Digital Front Door
- Video Consultation Platform
- HIS/EMR Integration
- Referrals Module
- Strategy & Digital Transformation
- Telehealth Enablement
- Omnichannel Communication
- Training & Onboarding
- Change Management
- IT Engineering
- +90% positive patient feedback within weeks
- Reduced wait times and improved appointment flows
- Improved operational efficiency across 134 facilities
- Accelerated digital adoption and innovation culture
- Positioned EHS as a benchmark in UAE public healthcare
Made with ❤️ by [Tommaso Gioacchini]
Regional Commercial Director @ Okadoc Technologies
This project is part of Okadoc’s commitment to transform patient experience through innovative digital health solutions.