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[IMP] accounting: credit note refund options removed in 17 #11925

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[IMP] accounting: credit note refund options removed in 17 #11925

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118 changes: 53 additions & 65 deletions content/applications/finance/accounting/customer_invoices/credit_notes.rst
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Expand Up @@ -2,8 +2,8 @@
Credit notes and refunds
========================

A **credit/debit note**, or **credit/debit memo**, is a document issued to a customer that notifies
them that they have been *credited/debited* a certain amount.
A **credit/debit note**, or **credit/debit memo**, is a document send to a customer to inform them
that they have been *credited/debited* a certain amount.

Several use cases can lead to a credit note, such as:

Expand All @@ -15,108 +15,96 @@ Debit notes are less common but are most frequently used to track debts owed by
vendors because of modifications to confirmed customer invoices or vendor bills.

.. note::
Issuing a credit/debit note is the only legal way to cancel, refund, or modify a validated
invoice. Do not forget to **register the payment** afterward if you need to send money back to
your customer and/or validate the
:doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is
Issuing a credit/debit note is the only legal method for canceling, refunding, or modifying a
validated invoice. Make sure to **register the payment** afterward if money is being refunded to
the customer and/or validate the
:doc:`return </applications/sales/sales/products_prices/returns>` if a storable product is being
returned.

.. _accounting/issue-credit-note:

Issue a credit note
===================

You can create a credit note from scratch by going to :menuselection:`Accounting --> Customers -->
Credit Notes`, and by clicking on :guilabel:`Create`. Filling out a credit note form works the same
way as an invoice form.
To create a credit note from scratch, go to :menuselection:`Accounting --> Customers --> Credit
Notes`, and click :guilabel:`New`. Filling out a credit note is the same process as completing an
:ref:`invoice <accounting/invoice/creation>`.

However, most of the time, credit notes are generated directly from the related invoices. To do so,
go to :menuselection:`Accounting --> Customers --> Invoices`, open the related **customer invoice**,
In most cases, credit notes are created directly from the corresponding invoices. To do so,
go to :menuselection:`Accounting --> Customers --> Invoices`, open the relevant :guilabel:`Invoice`,
and click on :guilabel:`Credit Note`.

You can choose between three options:
In the :guilabel:`Credit Note` window, fill in the :guilabel:`Reason displayed on Credit Note`.
Update the :guilabel:`Journal` and :guilabel:`Reversal date` if needed.
There are two options:

- :guilabel:`Partial Refund`
- :guilabel:`Full Refund`
- :guilabel:`Full refund and new draft invoice`
- Click :guilabel:`Reverse`: Odoo opens a draft credit note prefilled with the exact details from
the original invoice. Update :guilabel:`Product` and :guilabel:`Quantity` and click
:guilabel:`Confirm`. This option enables a partial refund or modification of any details in the
credit note.
- Click :guilabel:`Reverse and Create invoice`: Odoo creates a credit note, automatically validates
it, reconciles it with the related invoice, and opens a new draft invoice prefilled with the exact
details from the original invoice.

.. note::
A credit note sequence starts with `R` and is followed by the number of the related document
(e.g., RINV/2019/0004 is related to the invoice INV/2019/0004).

Partial refund
--------------

When selecting the :guilabel:`Partial Refund` option, Odoo creates a draft credit note already
prefilled with all the necessary information from the original invoice. This is the option to choose
if you wish to do a partial refund or if you want to modify any detail of the credit note.

.. note::
This is the only option for invoices marked as *in payment* or *paid*.

Full refund
-----------

When selecting the :guilabel:`Full Refund` option, Odoo creates a credit note, automatically
validates it, and reconciles it with the related invoice.

.. image:: credit_notes/credit_notes02.png
:alt: Full refund credit note.

This is the option to choose for a full refund or to **cancel** a *validated* invoice.

Full refund and new draft invoice
---------------------------------

When selecting the :guilabel:`Full refund and new draft invoice` option, Odoo creates a credit note,
automatically validates it, reconciles it with the related invoice, and opens a new draft invoice
prefilled with the same details from the original invoice.

This is the option to **modify** the content of a *validated* invoice.
A credit note sequence starts with `R` and is followed by the related document number (e.g.,
RINV/2025/0004 is associated with the invoice INV/2025/0004).

.. _accounting/issue-debit-note:

Issue a debit note
==================

You can create a debit note from scratch by going to :menuselection:`Accounting --> Customers -->
Invoices` or by clicking on the related invoice you wish to issue a debit note for. On the invoice
form view, click :guilabel:`Cog icon (⚙) --> Debit Note`, fill in the information, and click
:guilabel:`Create Debit Note`.
To create a debit note, go to :menuselection:`Accounting --> Customers --> Invoices` and select the
related invoice to issue a debit note in the :guilabel:`Invoices` list view. Click :icon:`fa-cog`
:guilabel:`Actions` and select :guilabel:`Create Debit Note`.

In the :guilabel:`Create Debit Note` window, fill in the :guilabel:`Reason` and update the
:guilabel:`Use Specific Journal` and :guilabel:`Debit Note Date` if needed. Enable the
:guilabel:`Copy Lines` option to copy the invoice lines. Then, click :guilabel:`Create Debit Lines`.
Update :guilabel:`Product` and :guilabel:`Quantity` and click :guilabel:`Confirm`.

.. _accounting/record-vendor-refund:

Record a vendor refund
======================

**Vendor refunds** are recorded the same way as credit notes:
**Vendor refunds** or **vendor credit notes** are recorded the same way as :ref:`credit notes
<accounting/issue-credit-note>`.

You can either create a credit note from scratch by going to :menuselection:`Accounting --> Vendors
--> Refund`, and by clicking on :guilabel:`Create`; or by opening the related **vendor bill**, and
clicking on :guilabel:`Credit Note`.
To record a vendor refund or a vendor credit note from scratch, go to :menuselection:`Accounting -->
Vendors --> Refund`, and click on :guilabel:`New`.

To record it directly from the corresponding **vendor bill**, go to :menuselection:`Accounting -->
Vendors --> Bills`, open the relevant vendor bill, and click :guilabel:`Credit Note`.

.. _accounting/record-debit-note:

Record a debit note
===================

**Debit notes** from vendors are recorded in a similar way to how they are issued to customers:
**Debit notes** from vendors are recorded the same way :ref:`debit notes are issued to customers
<accounting/issue-debit-note>`.

Go to :menuselection:`Accounting --> Vendors --> Bills`, open the related bill you wish to record a
debit note for, and click :guilabel:`Cog icon (⚙) --> Debit Note`. Fill in the information, and click
:guilabel:`Create Debit Note`.
To record a debit note, go to :menuselection:`Accounting --> Customers --> Bills` and
select the related bill to issue a debit note in the :guilabel:`Bills` list view. Click
:icon:`fa-cog` :guilabel:`Actions` and select :guilabel:`Create Debit Note`.

.. _accounting/credit-notes-journal-entries:

Journal entries
===============

Issuing a credit/debit note from an invoice/bill creates a **reverse entry** that zeroes out the
journal items generated by the original invoice.

Creating a credit/debit note from an invoice/bill generates a **reverse entry** that cancels out the
journal items from the original invoice.

.. example::
The journal invoice of an entry:
The journal entry of an invoice:

.. image:: credit_notes/credit_notes03.png
:alt: Invoice journal entry.

And here is the credit note’s journal entry generated to reverse
the original invoice above:
The credit note’s journal entry generated to reverse the original invoice above:

.. image:: credit_notes/credit_notes04.png
:alt: Credit note journal entry reverses the invoice journal entry.