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a-feld committed Jul 21, 2020
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2 changes: 1 addition & 1 deletion .github/ISSUE_TEMPLATE/config.yml
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blank_issues_enabled: false
contact_links:
- name: Troubleshooting
url: https://github.com/newrelic/newrelic-python-agent/blob/main/README.rst#support
url: https://github.com/newrelic/newrelic-python-agent/blob/main/README.rst#support
about: checkout the README for troubleshooting directions
6 changes: 3 additions & 3 deletions .github/ISSUE_TEMPLATE/feature_request.md
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Expand Up @@ -4,7 +4,7 @@ about: Suggest an idea for this project
title: ''
labels: ''
assignees: ''
priority: ''
priority: ''
---

### Is your feature request related to a problem? Please describe.
Expand All @@ -20,5 +20,5 @@ A clear and concise description of any alternative solutions or features you've
Add any other context here.

### Priority
Please help us better understand this feature request by choosing a priority from the following options:
[Nice to Have, Really Want, Must Have, Blocker]
Please help us better understand this feature request by choosing a priority from the following options:
[Nice to Have, Really Want, Must Have, Blocker]
8 changes: 4 additions & 4 deletions .github/pull_request_template.md
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Expand Up @@ -8,8 +8,8 @@ Include a link to the related GitHub issue, if applicable

# Testing
The agent includes a suite of tests which should be used to
verify your changes don't break existing functionality. These tests will run with
Github Actions when a pull request is made. More details on running the tests locally can be found
[here](https://github.com/newrelic/newrelic-python-agent/blob/main/CONTRIBUTING.rst#testing-guidelines),
verify your changes don't break existing functionality. These tests will run with
Github Actions when a pull request is made. More details on running the tests locally can be found
[here](https://github.com/newrelic/newrelic-python-agent/blob/main/CONTRIBUTING.rst#testing-guidelines),
For most contributions it is strongly recommended to add additional tests which
exercise your changes.
exercise your changes.
6 changes: 3 additions & 3 deletions README.rst
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Expand Up @@ -85,9 +85,9 @@ Support

Should you need assistance with New Relic products, you are in good hands with several support diagnostic tools and support channels.

This `troubleshooting framework <https://discuss.newrelic.com/t/troubleshooting-frameworks/108787>`_ steps you through common troubleshooting questions.
This `troubleshooting framework <https://discuss.newrelic.com/t/troubleshooting-frameworks/108787>`_ steps you through common troubleshooting questions.

New Relic offers NRDiag, `a client-side diagnostic utility <https://docs.newrelic.com/docs/using-new-relic/cross-product-functions/troubleshooting/new-relic-diagnostics>`_ that automatically detects common problems with New Relic agents. If NRDiag detects a problem, it suggests troubleshooting steps. NRDiag can also automatically attach troubleshooting data to a New Relic Support ticket.
New Relic offers NRDiag, `a client-side diagnostic utility <https://docs.newrelic.com/docs/using-new-relic/cross-product-functions/troubleshooting/new-relic-diagnostics>`_ that automatically detects common problems with New Relic agents. If NRDiag detects a problem, it suggests troubleshooting steps. NRDiag can also automatically attach troubleshooting data to a New Relic Support ticket.

If the issue has been confirmed as a bug or is a Feature request, please file a Github issue.

Expand All @@ -98,7 +98,7 @@ Support Channels
* `New Relic Community <https://discuss.newrelic.com/c/support-products-agents/python-agent>`_: The best place to engage in troubleshooting questions
* `New Relic Developer <https://developer.newrelic.com/>`_: Resources for building a custom observability applications
* `New Relic University <https://learn.newrelic.com/>`_: A range of online training for New Relic users of every level
* `New Relic Technical Support <https://support.newrelic.com/>`_ 24/7/365 ticketed support. Read more about our `Technical Support Offerings <https://docs.newrelic.com/docs/licenses/license-information/general-usage-licenses/support-plan>`_.
* `New Relic Technical Support <https://support.newrelic.com/>`_ 24/7/365 ticketed support. Read more about our `Technical Support Offerings <https://docs.newrelic.com/docs/licenses/license-information/general-usage-licenses/support-plan>`_.

Privacy
-------
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4 changes: 2 additions & 2 deletions ROADMAP.md
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# Python Agent Roadmap

## Product Vision
The goal of the Python agent is to provide complete visibility into the health of your service. The agent provides metrics about the runtime health of your service and the process it runs in, and traces that show how specific requests are performing. It also provides information about the environment in which it is running, so you can identify issues with specific hosts, regions, deployments, and other facets.
The goal of the Python agent is to provide complete visibility into the health of your service. The agent provides metrics about the runtime health of your service and the process it runs in, and traces that show how specific requests are performing. It also provides information about the environment in which it is running, so you can identify issues with specific hosts, regions, deployments, and other facets.

New Relic is moving toward OpenTelemetry. OpenTelemetry is a unified standard for service instrumentation. You will soon see an updated version of the agent that uses the OpenTelemetry SDK and [auto-]instrumentation as its foundation. OpenTelemetry will include a broad set of high-quality community-contributed instrumentation and a powerful vendor-neutral API for adding your own instrumentation.

Expand All @@ -16,7 +16,7 @@ This roadmap project is broken down into the following sections:
- This section contains work planned within the next three months. These features may still be deprioritized and moved to Future.
- **Future**:
- This section is for ideas for future work that is alined with the product vision and possible opportunities for community contribution. It contains a list of features that anyone can implement. No guarantees can be provided on if or when these features will be completed.


**The roadmap project is found [here](https://github.com/orgs/newrelic/projects/13)**

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