SUMMARY.md

Table of contents

• Mattermost Handbook

Company

• About Mattermost
  • List of Terms
  • Business Model
  • Mindsets
• "How to" guides for staff
  • How to set up a 1-1 channel
  • How to update the handbook
  • How to change mobile device
    • How to handle a lost mobile device
  • How to do a mini-retrospective

Operations

• Company Operations
  • Areas of Responsibility
  • Mattermost Leadership Team (MLT)
    • MLT Cadence V2MOM
  • Company Measures
    • Metrics Definitions
    • V2MOM Metrics
    • MLT Metrics
  • Company Cadence
  • Company Policies
    • Community Response Policy
    • Security Policy
  • Company Processes
    • Issue/Solution Process
    • Company Agreements
    • Publishing
      • Public Web Properties
      • Publishing Guidelines
        • Brand and Visual Design Guidelines
        • Voice, Tone, and Writing Style Guidelines
          • Documentation Style Guide
          • Contribute to Documentation
        • Confidentiality Guidelines
      • Post-Publication Quality Control Process
  • Handbook Processes and Policies
    • Handbook Onboarding
  • Previous Fiscal Year Information
• Research and Development
  • Product
    • Product Planning
      • Product Philosophy and Principles
      • Prioritization Process
      • Release Planning Process
      • Roadmap Views
      • Release Plan
      • Launch Plan
      • Feature Requests
    • Development Process
      • Mobile Feature Guidelines
      • Deprecation Policy
      • Mattermost Software Requirements Process
      • Jira Ticket Lifecycle
      • Creating New Jira Bug Tickets
        • Severity Levels for Bug Tickets
        • Jira Fix Versions
      • User Interface Text Guidelines
    • Release Process
      • Release Overview
      • Feature Release Process
      • Cloud Release Process
      • Dot Release Process
      • Incident Collaboration Release Process
      • Focalboard Release Process
      • Security Release Process
      • Mobile App Release Process
      • Release Tips
      • Release Scorecard Definitions
    • How to Guides for Product
      • How to Use productboard
      • How to Record a Roadmap Video
      • How to Update Integrations Directory
      • How to Write a Feature Release Announcement
    • Product Management Team Handbook
      • Product Management Areas of Ownership
      • Product Manager Onboarding
      • Product Manager Levels
    • Technical Writing Team Handbook
      • Technical Writer Levels
      • Docathon 2021
        • Getting Started with Contributing
    • Growth
      • A/B Testing Methodology
    • Analytics
      • Looker
        • Dashboards
        • Explores
      • Telemetry
    • Developer Relations
    • Product Team Hangouts
  • Engineering
    • Cloud Infrastructure Cost KPIs
    • Cloud Data Export Process
    • Integrations Team Processes
    • Plugin Release Process
    • Data Engineering
    • Sustained Engineering
      • On Call
  • Quality Assurance
    • QA Workflow
    • QA Testing Tips and Tools
  • Organization
    • Channels
• Messaging and Math
  • How to guides for M&M
    • How to create release announcements
    • How to create screenshots and GIFs
    • How to write Mattermost Case Studies
    • How to write guest blog posts for Mattermost Apps and Services
    • How to write Mattermost Recipes
    • How to compose tweets
    • How to create a split test for web page
    • How to run meetups
    • How to run executive dinners
  • Checklists for M&M
    • Blog Post Checklist
    • Bio Checklist
  • Mattermost Websites
  • Demand Generation Reporting
  • M&M Asana Guidelines
  • Content Marketing
    • How to Use the Editorial Calendar
    • Content Development and Distribution
    • Video Content Guidelines
    • How to Contribute Content
• Sales
  • Deal Desk
  • Partner Programs
  • Lead Management
• Customer Success
  • Customer Support
• Legal
• Finance
  • Budget
  • Purchasing
    • Purchase Submission Request
    • Virtual Credit Card
    • Contracts and Signing
    • How to Use Accrualify
      • Setting up your Account
      • Navigating Accrualify
      • Submitting a Purchase Order
      • Reviewing a Purchase Order
      • Accrualify Vendor Portal Guide
      • Reviewing a Vendor Invoice
      • Frequently Asked Questions
  • Onboarding
    • Vendor Onboarding
    • ROW Staff Onboarding
  • Renewals
  • Staff Member Expenses
    • How to spend company money
    • How to spend company money: Internships
    • How to use Expensify
    • How to book airfare and travel
    • How to reimburse the company
    • How to convert currencies
    • How to get paid
  • Arrange a Bounty Program
  • Naming Files and Agreements
  • Risk Management
    • Mattermost U.S. Consulting Agreements
  • Operations Playbook
• Security
  • Policies
  • Privacy
    • Data Deletion Requests
    • Data Subject Access Requests
  • Product Security
  • Security Operations
    • User Guides
• Workplace
  • PeopleOps
    • HR Cadences
    • HR Systems
    • Working at Mattermost
      • Onboarding
        • Things Everyone Must Know
        • Staff Onboarding
        • Engineer Onboarding Timeline & Expectations
        • Manager Onboarding
        • Frequently Asked Questions
      • Mattermost Communication Best Practices
      • Paid Time Off
        • Family & Friends Day
      • Travel
        • Business Travel Insurance
      • Leaves of Absence
        • Pregnancy Leave
        • Baby Bonding Parental Leave
      • Workplace Program
    • Performance Reviews
      • Mid-Year Performance Review Timeline 2021
      • Formal Review Process
      • New Staff Performance Review
      • Informal Review Process
    • Transfers and Promotions
    • Offboarding Instructions for Managers
  • Groups
  • Approvals and Iteration
  • IT
    • IT Helpdesk
    • Hardware Buy Back Policy

Contributors

• Contributors
  • How to contribute to Mattermost
    • Community Content Program
    • Documentation contributions
    • Help Wanted Tickets
    • Localization
    • Hacktoberfest 2021
  • Mattermost Community
  • Contributor Kindness
  • Core Committers
  • Community Systems
  • Guidelines & Playbooks
    • Social Engagement Guidelines
    • Contribution Guidelines and Code of Conduct
    • Mattermost Community Playbook
    • How to Run a Hackathon
    • Hacktoberfest Event Organizer Guide for Mattermost
• MatterCon
  • Staff Information Privacy Management
  • Mattermost Code of Conduct
  • MatterCon2021
• Join Us
  • Ice-breakers
  • Help Wanted Tickets
  • Localization
  • Mattermost GitHub Sponsorship
  • Things Candidates Should Know
  • Staff Recruiting
  • Recruiting Cadences
    • Product Manager Hiring Process
  • Exec Recruiting
    • EA Logistics

Help and Support

• Contact Us