Skip to content

Commit

Permalink
Remove references to support email address (#13570)
Browse files Browse the repository at this point in the history
* update support section and link to it instead of email address

* Feedback from Support:use the HCP Vagrant option instead of Other/NoContract

Co-authored-by: Tu Nguyen <[email protected]>

* Update website/content/intro/support.mdx

* Update website/content/vagrant-cloud/api/v2.mdx

* Update website/content/vagrant-cloud/api/v1.mdx
  • Loading branch information
tehut authored Jan 16, 2025
1 parent 216835c commit a1ceec1
Show file tree
Hide file tree
Showing 11 changed files with 35 additions and 20 deletions.
15 changes: 15 additions & 0 deletions website/content/intro/support.mdx
Original file line number Diff line number Diff line change
@@ -0,0 +1,15 @@
---
layout: intro
page_title: Vagrant Support
description: "Find Vagrant & HCP Vagrant Support"
---

# Contact Support

To submit a support ticket:
1. Visit the HashiCorp [Support Page](https://support.hashicorp.com/hc/en-us) to explore our support knowledge base for answers to your questions. If you do not find what you need, click `Open a new ticket` to get in touch with us directly.
2. Submit a new support ticket by selecting `Cloud Customer` and choose `HCP Vagrant` from the dropdown menu.

### Free Support

We do not currently publish support SLAs for free accounts but aim to respond as quickly as possible.
4 changes: 2 additions & 2 deletions website/content/vagrant-cloud/api/v1.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -75,14 +75,14 @@ The resource you are trying to access does not exist. This may also be returned

##### **429** Too Many Requests

You are currently being rate-limited. Please decrease your frequency of usage, or contact us at [support[email protected]](mailto:support[email protected]) with a description of your use case so that we can consider creating an exception.
You are currently being rate-limited. Please decrease your frequency of usage or [contact support](/vagrant/intro/support) with a description of your use case so that we can consider creating an exception.

#### Server Errors

##### **500** Internal Server Error

The server failed to respond to the request for an unknown reason.
Please contact [support[email protected]](mailto:support[email protected]) with a description of the problem so that we can investigate.
Please [contact support](/vagrant/intro/support) with a description of the problem so that we can investigate.

##### **503** Service Unavailable

Expand Down
4 changes: 2 additions & 2 deletions website/content/vagrant-cloud/api/v2.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -75,14 +75,14 @@ The resource you are trying to access does not exist. This may also be returned

##### **429** Too Many Requests

You are currently being rate-limited. Please decrease your frequency of usage, or contact us at [support[email protected]](mailto:support[email protected]) with a description of your use case so that we can consider creating an exception.
You are currently being rate-limited. Please decrease your frequency of usage or [contact support](/vagrant/intro/support) with a description of your use case so that we can consider creating an exception.

#### Server Errors

##### **500** Internal Server Error

The server failed to respond to the request for an unknown reason.
Please contact [support[email protected]](mailto:support[email protected]) with a description of the problem so that we can investigate.
Please [contact support](/vagrant/intro/support) with a description of the problem so that we can investigate.

##### **503** Service Unavailable

Expand Down
2 changes: 1 addition & 1 deletion website/content/vagrant-cloud/boxes/catalog.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -39,7 +39,7 @@ are some things to note when you're choosing a box:
are likely vetted more often by other members of the community. HashiCorp
responds to reports of malicious software distributed via Vagrant Cloud
by disabling and/or removing boxes. If you find a box which includes
malicious software, please report it to: [support[email protected]](mailto:support[email protected]).
malicious software, please [contact support](/vagrant/intro/support) to make a report.
- **The latest release date**. Boxes which are updated periodically or which
have recent release dates will generally contain more up-to-date software.
- **Availability of the box download**. Vagrant Cloud periodically checks if a box
Expand Down
Original file line number Diff line number Diff line change
Expand Up @@ -83,4 +83,4 @@ It is important to note that while a migrated organization will no longer be ava

## Conclusion

If for some reason you are unable to access your new HCP Registry or your migration does not complete successfully, review the [Migration Troubleshooting](/vagrant/vagrant-cloud/hcp-vagrant/troubleshooting) guide or contact us at [support[email protected]](mailto:support@hashicorp.com) with the subject `HCP Vagrant Migration`. Our team will be happy to help you complete your migration or reset your organization state.
If for some reason you are unable to access your new HCP Registry or your migration does not complete successfully, review the [Migration Troubleshooting](/vagrant/vagrant-cloud/hcp-vagrant/troubleshooting) guide or [contact support](/vagrant/intro/support) . Our team will be happy to help you complete your migration or reset your organization state.
Original file line number Diff line number Diff line change
Expand Up @@ -17,4 +17,4 @@ In the rare case that an inoperable box was successfully uploaded (e.g legacy bo
### Retrying Migrations

If a migration fails, a `retry` icon will appear beside the name of that organization on the [migration status](https://app.vagrantup.com/migration/status) page. Failed migrations can be retried once.
In the event of a second failure, contact us at [support[email protected]](mailto:support@hashicorp.com) with the subject `Vagrant Migration`. Our team will be happy to help you complete your migration or reset your organization state.
In the event of a second failure, please [contact support](/vagrant/intro/support) with a description of your issue. Our team will be happy to help you complete your migration or reset your organization state.
6 changes: 3 additions & 3 deletions website/content/vagrant-cloud/index.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -8,10 +8,10 @@ description: "Vagrant Cloud serves a public, searchable index of Vagrant boxes"

## Support

For Vagrant Cloud questions, feedback, or feature requests, please email
HashiCorp Support at [[email protected]](mailto:[email protected]).
For Vagrant Cloud questions, feedback, or feature requests, please submit a ticket to
HashiCorp Support.

[Click here](/vagrant/vagrant-cloud/support) for more support information.
[Click here](/vagrant/vagrant-cloud/support) for instructions on submitting a support ticket.

## Features

Expand Down
3 changes: 1 addition & 2 deletions website/content/vagrant-cloud/request-limits.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -27,5 +27,4 @@ If you have received a 429 HTTP status code in the response to your request, you
- **X-RateLimit-Reset**: The Unix timestamp for when the window resets.

## My use case requires more requests. What do I do?

Please contact [[email protected]](mailto:[email protected]).
Please [contact support](/vagrant/intro/support) with a description of your use case so that we can consider creating an exception..
11 changes: 4 additions & 7 deletions website/content/vagrant-cloud/support.mdx
Original file line number Diff line number Diff line change
@@ -1,13 +1,11 @@
---
layout: vagrant-cloud
page_title: Vagrant Cloud Support
description: "Find support for Vagrant Cloud through our email or community channels."
description: "Find support for Vagrant Cloud"
---

# Contacting Support

All users of Vagrant Cloud are urged to email feedback, questions, and requests
to HashiCorp Support at [[email protected]](mailto:[email protected]).
For Vagrant Cloud questions, feedback, or feature requests, please submit a ticket to
[HashiCorp Support](/vagrant/intro/support).

### Free Support

Expand Down Expand Up @@ -37,5 +35,4 @@ please submit a pull-request to the
[Vagrant project on GitHub](https://github.com/hashicorp/vagrant/tree/main/website/content/vagrant-cloud/).
The Vagrant Cloud documentation can be found in the `/website/pages/vagrant-cloud/` directory.

Otherwise, to make a suggestion or report an error in documentation, please
email feedback to [[email protected]](mailto:[email protected]).
Otherwise, to make a suggestion or report an error in documentation, please [contact support](/vagrant/intro/support).
2 changes: 1 addition & 1 deletion website/content/vagrant-cloud/users/recovery.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -9,5 +9,5 @@ description: "Reset your Vagrant Cloud password with the reset link in the UI."
If you have lost access to your Vagrant Cloud account, use the reset
password form on the login page to send yourself a link to reset your password.

If an email is unknown, [contact us](mailto:support[email protected])
If an email is unknown, [contact support](/vagrant/intro/support)
for further help.
4 changes: 4 additions & 0 deletions website/data/intro-nav-data.json
Original file line number Diff line number Diff line change
Expand Up @@ -31,5 +31,9 @@
{
"title": "Contributing",
"path": "contributing-guide"
},
{
"title": "Support",
"path": "support"
}
]

0 comments on commit a1ceec1

Please sign in to comment.