Merge pull request #1835 from mx-ruthie/patch-37

Update conflict-resolution.md

career/conflict-resolution.md

@@ -1,17 +1,11 @@
 # Conflict Resolution
 
-### Projected Time
+### Week 3 Keywords/Skills
 
-About 1 hour
-
-- Lesson: ~30 min
-- Group Practice: ~10-15 min
-- Independent Practice: 7 min
-- Check for Understanding: 10-15 min
-
-### Prerequisites
+- Understand what conflict is
+- Identify common ways to address conflict
+- What are some ways you can become better at solving conflicts?
 
-none
 
 ### Motivation
 
@@ -36,13 +30,7 @@ Note: much of this terminology is taken directly from a book series called [Cruc
 
 This lesson is intended to follow along with the [Conflict Resolution Slides](https://docs.google.com/presentation/d/1GrqT4vleGfOf0tl4ZD8IP8Y-PbrDRKAYccH0WWMJ2rY/edit?usp=sharing):
 
-Today, we're going to learn about how to resolve conflicts! Conflicts are inevitable in life and in the workplace, and it's important to understand how to move forward in a respectful and effective way.
-
-**A few goals for today**
-
-- Understand what conflict is
-- Common ways to address conflict
-- Become better at solving conflicts
+Conflicts are inevitable in life and in the workplace, and it's important to understand how to move forward in a respectful and effective way.
 
 **Conflict is:**
 
@@ -63,28 +51,18 @@ There are some ways of handling conflict; some are better than others. Some not
 
 The key to conflict resolution is controlling how you can be honest and respectful!
 
-#### Group Practice
-
-##### Exercise 1
+#### Body Language Matters 
 
-In this chart, which percentages map to:
-
-- Word choice
-- Body language
-- Tone of voice
+How People Interpret Communciation: 
 
 Word choice = 7%
 Body language = 55%
 Tone of voice = 38%
+
 Note that 93% of how people interpret communication is through tone and body language. Pretty huge.
 
 Since body language and tone of voice are so important, there are some tips for how to convey positive body language, such as open arms, eye contact, upright posture, smiling, standing an appropriate distance away, etc. Some negative body language postures are closed arms, a slumped posture, no head movement, etc.
 
-##### Exercise 2
-
-Word choices for positive interactions, centering around would you mind, would you please, etc.
-
-##### Exercise 3
 
 **What's important for dialogue is: Pool of Shared Meaning**
 
@@ -141,9 +119,7 @@ Make sure that you express your story as your story, and express and understand
 **Encourage Testing**
 Show that you are willing and want to hear the other side of the story, or other viewpoints, and be challenged on your own thoughts. Test the facts, and be willing to adapt!
 
-##### Exercise 4
-
-When others go to silence or violence:
+##### When others go to silence or violence:
 
 - Physical signs include sweaty hands and a dry mouth
 - Emotional signs include a high-pitched tone, sounding angry or scared
@@ -174,42 +150,6 @@ Brainstorm new strategies
 - The only reactions are fight or flight for conflict resolution
 - The point of conflict resolution is to win
 
-### Group Practice
-
-#### Practice Session 1 (Slide 8)
-
-We are going to read through this scenario and practice with some role play. (READ SCENARIO in slide 8)
-Groups of 3 – one person will play the role of Missy, one person will play her manager, and the third person will be the observer. Decide who will be who….
-
-Missy's prompt: it’s after the meeting you are going to talk with your manager about what happened (show previous slide for help)
-
-Manager's prompt: You will play the role you think the manager might play – you can respond well, or poorly, to Missy – the choice is yours.
-
-Observers: You are an invisible observer. If you see Missy struggling or stumbling, you are the only person who can call a time out and provide her with some coaching/advice.
-
-Ready? You get 3 minutes to practice. Let’s go!
-
-Then Debrief with the groups. Then have them switch roles.
-
-#### Practice Session 2 (Slide 10)
-
-Talk through each of the do’s and don’ts
-Now I would like you to stand and face your Brother or Sister. First, I would like you to display to each other an example of closed body language.
-How do you feel about the communication?
-Now display an example of open body language and eye contact.
-How do you feel about that communication?
-Sample correct responses from the group may include:
-
-- Open arms vs. closed arms
-- Smiling vs. frowning
-- Eye contact vs. non eye contact
-
-#### Practice Session 3 (Slide 12)
-
-Try reading "I can't wait to go to work today"
-...out loud like you are excited. Now try nervous. And mad. Isn’t it interesting how the same sentence can take on different meanings just based on the emotions you are using when talking?
-Now, say the sentence out loud emphasizing the word “I”. Next try emphasizing “work”. And “today”. See how the sentence means different things when you emphasize different words?
-
 ### Independent Practice
 
 Watch this 7-minute video on [Resolving Workplace Conflicts](https://youtu.be/qDfSYz0PX9g).