In today's world of great technological advancements, effective communication is imperative. To facilitate this process organizations have implemented bots, using Converstaional AI, to solve complex issues and establish engagement at a personal level.
The solution built is a 24/7 support to all community related queries.
The solution has been built in a way, that it is capable to:
- Answer FAQs
- Take feedback
- Collect unanswered questions, notify admins with updated question link - which they can edit from the Power App
- Give a detailed analytics on - answered questions with their accuracy score, unanswered questions and more.
You can expand the solution and mould it as per your requirements - e.g if you are an educator in an institution, you can deploy it to solve your student's queries in your absence.
The QnA Maker Platform allows you to build, train and publish a simple bot based on FAQs in the form of question-answer pairs, maintained in a well-structured format. In this sample, we demonstrate how to use the QnA Maker service to answer questions based on the given input. Details on the solution can be found in the Power-Platform-Teams-QNA repository. Want to know more? Head on to Can we build an entire solution with no code? Let’s find out!