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Troubleshooting
This page is an attempt to dive deeper into some common issues and solutions listed on the wiki homepage. Please refer to that page for for other issues.
Solution: Check the options for the executable
Solution: Disable anti-malware and anti-virus programs
Solution: Disable anti-malware and anti-virus programs
Solution: Do not clear the Windows system log
Solution: Check the Windows Event Log service
Solution: Disable anti-malware and anti-virus programs
A crash in this manner is usually caused by a program that creates overlay icons on files. This is an incompatibility between these programs and Qt, the GUI framework used by MO2.
A known offender of this is software for Alienware or Dell computers that may be called Alien Respawn or Dell Backup and Recovery. This comes stock on many of their computers. Installing the most recent version of this software should resolve the issue. Alternatively, uninstalling the software should also fix the issue.
Solution: Disable anti-malware and anti-virus programs
In the Modify Executables dialog, double-check the "start in" and "arguments" fields for the executable having problems. The possible problems are too numerous to list here. If you're not sure what they should be, maybe ask in the Discord channel.
USVFS hooks into the programs you run through MO2. To many anti-malware programs, this can look like a nefarious action. Many of these program will interfere with MO2 or USVFS with absolutely no indication to the user. Adding exclusions or exceptions to the entire MO2 installation folder, not just the executable, may allow MO2 and USVFS to work correctly. Some particularly stubborn programs seem to not respect exclusions and may need to be completely uninstalled.
Note: Not all users will be affected by this in the same way.
Note: This list is non-exhaustive. This only includes programs we've seen interfere.
Some versions of Acronis backup software include anti-ransomware protection. Adding an exclusion for ModOrganizer.exe should work. Last reported: 2018-08-03.
No details available.
Adding exclusions for the entire MO2 installation folder works for some users. Other users have had to completely uninstall Bitdefender. Last reported: 2018-08-01.
No details available.
No details available.
For currently unknown reasons, the Windows Event Log service can be critical to properly hooking some programs like LOOT, Wrye Bash, and xEdit. As of version 2.1.4, MO2 will warn the user of a busted event log service when running an executable.
To check the state of the service, open the Windows start menu and type "Services". Find the "Windows Event Log" service in the list. The status should be "running" and the startup type should be "automatic". If they are not in this state, double-click the service to bring up the properties. Change the startup type in the drop-down menu, hit apply, and then hit the start button.
If the service refuses to start, something could be wrong with Windows logs. Fixing this is out of the scope of this wiki. One user has reported success by deleting the logs located somewhere in the C:\Windows folder.
For currently unknown reasons, the Windows system log can cause problems if it has been cleared. This can happen if it's done manually with the Windows Event Viewer or if it's done automatically with a tool like CCleaner. Any time the system log is cleared, your PC must be restarted for MO2 to work properly.
In the case of CCleaner, this should be able to be avoided by disabling the "Advanced > Windows Event Logs" option.