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docs(observability): show enriched PagerDuty context fields in the template #7124

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Jul 17, 2026
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docs(observability): show enriched PagerDuty context fields in the template #7124

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16 changes: 16 additions & 0 deletions alertmanager/alertmanager.yml
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Original file line number Diff line number Diff line change
Expand Up @@ -123,12 +123,28 @@ receivers:
# Integration Key here. Keep the key out of git with routing_key_file (mount a file
# at /etc/alertmanager/pagerduty_routing_key), or inline it with routing_key in a
# non-committed deploy copy of this file.
#
# client/group/class + details give the incident real context beyond the bare
# summary (which deployment paged, which alert rule, the runbook/description your
# own alert rules already annotate, how many instances are firing) -- so triage
# doesn't require opening Grafana first. Not setting a PagerDuty "Priority" (P1-P5)
# here -- that's not a pagerduty_config field; it's PagerDuty's own Event
# Orchestration feature, configured on their side, not Alertmanager's.
# - name: "oncall-pager"
# pagerduty_configs:
# - routing_key_file: /etc/alertmanager/pagerduty_routing_key
# send_resolved: true
# severity: '{{ .CommonLabels.severity }}'
# description: '{{ .CommonAnnotations.summary }}'
# client: "loopover Alertmanager"
# group: "loopover-selfhost"
# class: '{{ .CommonLabels.alertname }}'
# details:
# summary: '{{ .CommonAnnotations.summary }}'
# description: '{{ .CommonAnnotations.description }}'
# runbook: '{{ .CommonAnnotations.runbook }}'
# num_firing: '{{ .Alerts.Firing | len }}'
# firing_instances: '{{ range .Alerts.Firing }}{{ .Labels.instance }} {{ end }}'

# ── Generic webhook (custom handler, a non-PagerDuty on-call tool, etc.) ──────
# POSTs the Alertmanager JSON payload to any HTTP endpoint. Prefer a native
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