Skip to content

Commit

Permalink
Update Ask-JGIqueries.md
Browse files Browse the repository at this point in the history
  • Loading branch information
HuwWDay authored Sep 30, 2024
1 parent d2cd379 commit a093912
Showing 1 changed file with 3 additions and 3 deletions.
6 changes: 3 additions & 3 deletions pages/Ask-JGI_queries/Ask-JGIqueries.md
Original file line number Diff line number Diff line change
Expand Up @@ -6,7 +6,7 @@ Researchers email their queries to [email protected].

## 2. Auto reply

An [automatic email](auto-replies) is sent to the querier,..
An [automatic email](auto-replies) is sent to the querier.
This email asks the querier for additional details (e.g. description of aim and problem, description or excerpt of data) and letting them know to expect a response within the next few days.
The automatic reply looks something like:
```
Expand Down Expand Up @@ -52,7 +52,7 @@ You can do this as a sort of buddy system, with one person taking the lead and t

## 4. Assign yourself on the tracker

Once it has been agreed who will pick up the query, that team member is responsible for assigning the task to themselves on the [here](tracker), and recording information on the and faculty of the querier, and allocating relevant tags.
Once it has been agreed who will pick up the query, that team member is responsible for assigning the task to themselves on the [tracker](tracker), and recording information on the and faculty of the querier, and allocating relevant tags.
Instructions on how to fill out tickets on the Ask-JGI tracker can be found [here](tracker).

## 5. Respond to the query
Expand All @@ -74,7 +74,7 @@ The Ask-JGI team member should use the notes section of their query ticket on th
Once the query has been resolved, the ticket on the tracker should be marked as resolved.

```{note}
You can store any files related to your queries [here](https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects?csf=1&web=1&e=rjQdqF).
You can store any files related to your queries [here]([https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects](https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects%20Oct24-Sep25?csf=1&web=1&e=cFjzpM)).
Remember to give any folders an informative name, so future shifters can access your files. On the tracker, each query comes with its own unique ID number, including this number in the folder name can be useful if we get queries from the same people in the future.
```

Expand Down

0 comments on commit a093912

Please sign in to comment.