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@rerpha rerpha commented Dec 3, 2025

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@rerpha rerpha moved this to Flash Review in Tasks Dec 3, 2025
@rerpha rerpha added this to Tasks Dec 3, 2025
### Web dashboard showing outdated or incorrect information

http://dataweb.isis.rl.ac.uk/IbexDataweb/Overview/ibexOverview.html
If you cannot subscribe directly to a PV by using the [PVWS homepage](https://ndaextweb4/pvws/) ie it gets no update with a value in it, this is likely due to a central gateway issue or an issue with the NDX.
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Can we clarify "central gateway running on control-svcs, or the external gateway on the NDX"?

And maybe give some troubleshooting steps like:

  • On EXTWEB point a caget at EXTWEB's restricted gateway to prove whether issue is EPICS level or PVWS level
  • On EXTWEB point a caget at central gateway to prove whether issue is at that end
  • Point caget at an individual instrument, bypassing all gateways other than external gateway on each instrument

@rerpha rerpha requested a review from Tom-Willemsen December 3, 2025 21:57
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3 participants