ForkIt CallCenter

Call Center Automation Dashboard

A real-time Call Center Automation Dashboard built with React and Vite that integrates Vapi AI for conversational intelligence and Twilio for telephony. Monitor live calls, listen in as a supervisor, and manage agents efficiently.

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Features

• Live Call Monitoring: View all active calls with agents in real-time.
• Listen-In Mode: Supervisors can join calls in listen-only mode.
• Agent & Caller Tracking: Display agent name, caller ID, call status, and start time.
• Real-Time Updates: Dashboard updates automatically as calls start and end.
• Integration with Vapi AI: Use AI agents for automated call handling, analysis, and responses.
• Twilio Telephony: Connect to Twilio for real-time voice call management.

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Tech Stack

• Frontend: React, TypeScript, Tailwind CSS, ShadCN UI
• Backend: Node.js / Express (optional for server events)
• Telephony: Twilio Programmable Voice
• AI / Automation: Vapi AI Client SDK
• State Management: React useState and useEffect
• Hosting: Vercel / Netlify / Any Node-compatible host

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Getting Started

1. Clone the repository

git clone https://github.com/JoeChala/ForkIt_CallCenter.git
cd ForkIt_CallCenter