Sky Inbound Case.script

{"id":"5193e813-f0a1-4367-9aec-5c1a9b08d4a7","createdDate":"2024-06-13T02:08:34.408Z","modifiedDate":"2024-06-13T02:08:34.408Z","name":"Sky Inbound Case","organizationId":"0439ee65-1c41-4857-9c64-5ca3499a6c75","versionId":"9187dea0-2117-4b54-8dd0-53e421fdd84d","startPageId":"a556a442-ffc0-11e4-8df6-17ce7d092df5","pages":[{"id":"a556a442-ffc0-11e4-8df6-17ce7d092df5","name":"Start Page","organizationId":"0439ee65-1c41-4857-9c64-5ca3499a6c75","scriptId":"5193e813-f0a1-4367-9aec-5c1a9b08d4a7","versionId":"9187dea0-2117-4b54-8dd0-53e421fdd84d","properties":{"onLoadAction":{"typeName":"action","value":{"actionName":"72af764f-0c30-401e-9527-ccfbae4dd53e","actionArgumentValues":[]}},"backgroundColor":{"typeName":"null"}},"dataVersion":0,"rootContainer":{"type":"verticalStackContainer","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"height":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"backgroundColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":[5,5,5,5]},"childArrangement":{"typeName":"childArrangement","value":"start"},"border":{"typeName":"border","value":[{"width":0,"style":"solid","color":"000000"},{"width":0,"style":"solid","color":"000000"},{"width":0,"style":"solid","color":"000000"},{"width":0,"style":"solid","color":"000000"}]}},"children":[{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"New Case:"},"bold":{"typeName":"boolean","value":true},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":16},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}},{"type":"horizontalStackContainer","properties":{"margin":{"typeName":"spacing","value":0},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"backgroundColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":10},"childArrangement":{"typeName":"childArrangement","value":"start"},"border":{"typeName":"border","value":{"width":0,"style":"solid","color":"000000"}}},"children":[{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"Customer Number:"},"bold":{"typeName":"boolean","value":true},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}},{"type":"input","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"placeholderText":{"typeName":"interpolatedText","value":"{{scripter.customersFormattedNumber}}"},"validation":{"typeName":"inputValidation"},"doesRequireValue":{"typeName":"boolean","value":true},"isMultilineInput":{"typeName":"boolean","value":false},"isPasswordInput":{"typeName":"boolean","value":false},"isPasswordToggleVisible":{"typeName":"boolean","value":false},"value":{"typeName":"variable","value":"45c1e8c0-fe01-430c-9776-0d1daf2d1871"},"changeAction":{"typeName":"action","value":{}},"disabled":{"typeName":"variable","value":"285d64bd-e4f4-4fab-92a2-499c59ea8834"}}},{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"Customer Name:"},"bold":{"typeName":"boolean","value":true},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":[0,0,0,0]}}},{"type":"input","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"placeholderText":{"typeName":"interpolatedText","value":"Customer Name\n"},"validation":{"typeName":"inputValidation"},"doesRequireValue":{"typeName":"boolean","value":true},"isMultilineInput":{"typeName":"boolean","value":false},"isPasswordInput":{"typeName":"boolean","value":false},"isPasswordToggleVisible":{"typeName":"boolean","value":false},"value":{"typeName":"variable","value":"6b760046-749c-4b2c-acd1-61f89282286c"},"changeAction":{"typeName":"action","value":{}},"disabled":{"typeName":"variable","value":"285d64bd-e4f4-4fab-92a2-499c59ea8834"}}}]},{"type":"horizontalStackContainer","properties":{"margin":{"typeName":"spacing","value":0},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"backgroundColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":10},"childArrangement":{"typeName":"childArrangement","value":"start"},"border":{"typeName":"border","value":{"width":0,"style":"solid","color":"000000"}}},"children":[{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"Case Type: "},"bold":{"typeName":"boolean","value":true},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}},{"type":"dropdown","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"pixels","size":200}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"placeholderText":{"typeName":"interpolatedText","value":""},"options":{"typeName":"list","value":[[{"typeName":"interpolatedText","value":"Sales"},{"typeName":"interpolatedText","value":"Sales"}],[{"typeName":"interpolatedText","value":"Delivery"},{"typeName":"interpolatedText","value":"Delivery"}],[{"typeName":"interpolatedText","value":"Support"},{"typeName":"interpolatedText","value":"Support"}]]},"doesRequireValue":{"typeName":"boolean","value":true},"value":{"typeName":"variable","value":"583f0bf8-4017-4013-884a-717a1d7b40ff"},"changeAction":{"typeName":"action","value":{}},"disabled":{"typeName":"variable","value":"285d64bd-e4f4-4fab-92a2-499c59ea8834"}}}]},{"type":"horizontalStackContainer","properties":{"margin":{"typeName":"spacing","value":0},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"backgroundColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":10},"childArrangement":{"typeName":"childArrangement","value":"start"},"border":{"typeName":"border","value":{"width":0,"style":"solid","color":"000000"}}},"children":[{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"Memo:     "},"bold":{"typeName":"boolean","value":true},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}},{"type":"input","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"pixels","size":600}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"placeholderText":{"typeName":"interpolatedText","value":"Input Anything here"},"validation":{"typeName":"inputValidation"},"doesRequireValue":{"typeName":"boolean","value":false},"isMultilineInput":{"typeName":"boolean","value":true},"isPasswordInput":{"typeName":"boolean","value":false},"isPasswordToggleVisible":{"typeName":"boolean","value":false},"value":{"typeName":"variable","value":"dc405d57-73ec-4399-8fb1-bd3423a75c02"},"changeAction":{"typeName":"action","value":{}},"disabled":{"typeName":"variable","value":"285d64bd-e4f4-4fab-92a2-499c59ea8834"}}}]},{"type":"button","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"auto"}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"Submit"},"clickAction":{"typeName":"action","value":{"actionName":"50d608ec-614d-4ade-b4aa-4b159eb1719e","actionArgumentValues":[]}},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"bold":{"typeName":"boolean","value":false},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"center"},"disabled":{"typeName":"variable","value":"285d64bd-e4f4-4fab-92a2-499c59ea8834"}}},{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"CaseID:  {{82afc208-0ff1-46be-bdf2-10bbadb44e9a}}"},"bold":{"typeName":"boolean","value":false},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}},{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"HB_TicketID:  {{7589a213-e8a7-460d-8861-07f6d7f1eba6}}"},"bold":{"typeName":"boolean","value":false},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}},{"type":"text","properties":{"margin":{"typeName":"spacing","value":[5,5,5,5]},"alignment":{"typeName":"alignment","value":"start"},"width":{"typeName":"sizing","value":{"sizeType":"stretch","size":100}},"height":{"typeName":"sizing","value":{"sizeType":"auto"}},"visible":{"typeName":"variable"},"preserveLayoutLocation":{"typeName":"boolean","value":false},"text":{"typeName":"interpolatedText","value":"ExternalContactID:  {{dc6def03-ea28-4df9-914c-330d4c82e27f}}"},"bold":{"typeName":"boolean","value":false},"italic":{"typeName":"boolean","value":false},"underline":{"typeName":"boolean","value":false},"font":{"typeName":"font","value":"Arial, \"Helvetica Neue\", Helvetica, sans-serif"},"fontSize":{"typeName":"integer","value":10},"justification":{"typeName":"text","value":"left"},"backgroundColor":{"typeName":"null"},"textColor":{"typeName":"null"},"padding":{"typeName":"spacing","value":0}}}]}}],"features":{"dialer":{"properties":{"enabled":{"typeName":"boolean","value":false},"contactListId":{"typeName":"text","value":""},"onContactDataLoadAction":{"typeName":"action","value":{}}}},"scripter":{"properties":{"enabled":{"typeName":"boolean","value":true}}},"screenPop":{"properties":{"enabled":{"typeName":"boolean","value":true}}},"callback":{"properties":{"enabled":{"typeName":"boolean","value":false}}},"chat":{"properties":{"enabled":{"typeName":"boolean","value":false}}},"email":{"properties":{"enabled":{"typeName":"boolean","value":true}}},"message":{"properties":{"enabled":{"typeName":"boolean","value":true}}},"bridge":{"properties":{"enabled":{"typeName":"boolean","value":true}}},"uuiData":{"properties":{"enabled":{"typeName":"boolean","value":true}}},"customerSecuredData":{"properties":{"enabled":{"typeName":"boolean","value":false}}},"list":{"properties":{"enabled":{"typeName":"boolean","value":false}}}},"variables":[{"id":"6b760046-749c-4b2c-acd1-61f89282286c","name":"Customer Name","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"Unknown","input":true,"output":false},{"id":"45c1e8c0-fe01-430c-9776-0d1daf2d1871","name":"Customer Number","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"+8613763339070","input":true,"output":false},{"id":"583f0bf8-4017-4013-884a-717a1d7b40ff","name":"Case Type","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"Sales","input":true,"output":false},{"id":"dc405d57-73ec-4399-8fb1-bd3423a75c02","name":"Memo","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"","input":false,"output":false},{"id":"82afc208-0ff1-46be-bdf2-10bbadb44e9a","name":"caseid","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"","input":false,"output":false},{"id":"285d64bd-e4f4-4fab-92a2-499c59ea8834","name":"disablebutton","description":"","type":{"isDynamic":false,"isList":false,"name":"boolean"},"value":false,"input":false,"output":false},{"id":"7589a213-e8a7-460d-8861-07f6d7f1eba6","name":"HB_ticketid","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"","input":false,"output":false},{"id":"dc6def03-ea28-4df9-914c-330d4c82e27f","name":"externalContactID","description":"","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"e06e1127-ee6b-4c8f-aefc-3bcdf9768216","input":true,"output":false},{"id":"f0109e3f-8a8a-4af6-98a5-69385c356aab","name":"hburl","description":"https://app.hubspot.com/contacts/43911275/ticket/","type":{"isDynamic":false,"isList":false,"name":"string"},"value":"https://app.hubspot.com/contacts/43911275/ticket/","input":true,"output":false}],"customActions":[{"id":"50d608ec-614d-4ade-b4aa-4b159eb1719e","name":"create new task","action":{"block":[{"type":"action","actionName":"bridge.bridge","actionArgumentValues":[{"typeName":"bridgeActionArguments","value":{"actionName":"custom_-_7a72eadc-a359-4732-9196-75f7101c33a6","inputProperty":{"typeName":"objectFields","value":{"fieldProperties":{"hs_pipeline":{"typeName":"interpolatedText","value":"0"},"hs_pipeline_stage":{"typeName":"interpolatedText","value":"1"},"hs_ticket_priority":{"typeName":"interpolatedText","value":"HIGH"},"subject":{"typeName":"interpolatedText","value":"{{dc405d57-73ec-4399-8fb1-bd3423a75c02}}"}}}},"successProperty":{"typeName":"objectFields","value":{"fieldProperties":{"id":{"typeName":"variable","value":"7589a213-e8a7-460d-8861-07f6d7f1eba6"}}}},"isHedwigAction":true}}]},{"type":"action","actionName":"bridge.bridge","actionArgumentValues":[{"typeName":"bridgeActionArguments","value":{"actionName":"custom_-_2ea13bc2-ffda-43a5-b577-5020bf88bd58","inputProperty":{"typeName":"objectFields","value":{"fieldProperties":{"name":{"typeName":"interpolatedText","value":"{{6b760046-749c-4b2c-acd1-61f89282286c}}{{583f0bf8-4017-4013-884a-717a1d7b40ff}}{{scripter.agentsCallStartTime}}"},"priority":{"typeName":"integer","value":20},"workbinId":{"typeName":"interpolatedText","value":"61dc4c7f-0851-4752-99b5-3f86e0db6503"},"typeId":{"typeName":"interpolatedText","value":"4e6370bb-6569-4794-b70f-a79c402ab8fe"},"casetype_text":{"typeName":"interpolatedText","value":"{{583f0bf8-4017-4013-884a-717a1d7b40ff}}"},"customername_text":{"typeName":"interpolatedText","value":"{{6b760046-749c-4b2c-acd1-61f89282286c}}"},"customernumber_text":{"typeName":"interpolatedText","value":"{{45c1e8c0-fe01-430c-9776-0d1daf2d1871}}"},"memo_longtext":{"typeName":"interpolatedText","value":"{{dc405d57-73ec-4399-8fb1-bd3423a75c02}}"},"hb_ticketid":{"typeName":"interpolatedText","value":"{{7589a213-e8a7-460d-8861-07f6d7f1eba6}}"},"externalcontactid":{"typeName":"interpolatedText","value":"{{dc6def03-ea28-4df9-914c-330d4c82e27f}}"},"hb_url":{"typeName":"interpolatedText","value":"{{f0109e3f-8a8a-4af6-98a5-69385c356aab}}{{7589a213-e8a7-460d-8861-07f6d7f1eba6}}"}}}},"successProperty":{"typeName":"objectFields","value":{"fieldProperties":{"id":{"typeName":"variable","value":"82afc208-0ff1-46be-bdf2-10bbadb44e9a"}}}},"isHedwigAction":true}}]},{"type":"action","actionName":"scripter.setVariable","actionArgumentValues":[{"typeName":"variableWithValue","value":{"variable":{"typeName":"variable","value":"285d64bd-e4f4-4fab-92a2-499c59ea8834"},"valueOfVariableProperty":{"typeName":"boolean","value":true}}}]}]}}],"dataVersion":0}