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ITOM/ITSM Integration for Datadog 2.7.9 release #33504

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ITOM/ITSM Integration for Datadog 2.7.9 release
alex-sariy Dec 19, 2025
91fa3fb
Merge branch 'master' into alex.sariy/snow-2.7.9
alex-sariy Dec 22, 2025
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6 changes: 3 additions & 3 deletions content/en/integrations/guide/servicenow-itom-itsm-setup.md
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Expand Up @@ -25,7 +25,7 @@ Before installing the integration, ensure you have the [ServiceNow tile configur

There are two ways to install the integration:
- Datadog recommends installing the latest version of the [ITOM/ITSM Integration for Datadog][1] integration from the ServiceNow store.
- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][2]) and upload it to your ServiceNow instance manually.
- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][2]) and upload it to your ServiceNow instance manually.

## Configure the integration

Expand Down Expand Up @@ -312,7 +312,7 @@ answer = (function transformEntry(source)
{{% /collapse-content %}}

{{% collapse-content title="Transform correlated alert data" level="h4" expanded=false id="transform-correlated-alert-data" %}}
To use information from correlated alerts to populate values in ServiceNow, add a new onBefore transform script under the Datadog Cases ITSM/ITOM table transform map.
To use information from correlated alerts to populate values in ServiceNow, add a new onBefore transform script under the Datadog Cases ITSM/ITOM table transform map.

To populate data into the ServiceNow incident, you have to modify your script to parse data that has been sent from Datadog and stored in the EM Correlated Alert column, and specify which fields in the incident you want to send the parsed data to. Below is a sample script that you can customize for your needs:

Expand Down Expand Up @@ -395,7 +395,7 @@ Need additional help? Contact [Datadog support][10].
{{< partial name="whats-next/whats-next.html" >}}

[1]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67
[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml
[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml
[3]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog
[4]: https://app.datadoghq.com/integrations?integrationId=servicenow
[5]: https://app.datadoghq.com/cases/settings
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4 changes: 2 additions & 2 deletions content/en/service_management/incident_management/integrations/servicenow.md
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Expand Up @@ -26,7 +26,7 @@ The ServiceNow integration with Datadog Incident Management provides you with th
To use automatic incident creation and bidirectional sync with ServiceNow:

1. Install the [ServiceNow integration][1] through the ServiceNow Integration tile and ensure you have the [ServiceNow tile configured][2] with your ServiceNow instance in Datadog.
2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][4]) and upload it to your ServiceNow instance manually.
2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][4]) and upload it to your ServiceNow instance manually.
3. Create a [service account application key][5] in Datadog for secure authentication. **Note**: Datadog recommends creating a service account key instead of using a personal one, which risks breaking the ServiceNow sync if the user's account is deactivated or if their permissions change.

## Setup
Expand Down Expand Up @@ -106,7 +106,7 @@ The following fields are synced between Datadog Incident Management and ServiceN
[1]: https://app.datadoghq.com/integrations/servicenow
[2]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog
[3]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67
[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml
[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml
[5]: /account_management/org_settings/service_accounts/#create-or-revoke-application-keys
[6]: https://app.datadoghq.com/incidents/settings#Integrations
[7]: /integrations/guide/servicenow-itom-itsm-setup/#tranform-maps
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