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15 changes: 15 additions & 0 deletions content/en/service_management/incident_management/declare.md
Original file line number Diff line number Diff line change
Expand Up @@ -68,6 +68,21 @@

After you declare an incident from Slack, it generates an incident channel.

## From Handoff Notifications

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'From Handoff Notifications' should use sentence-style capitalization.

The Handoff Notification displays callout cards when you are paged or added to active incidents. These cards allow you to:

- View and acknowledge On-Call pages
- Navigate to relevant incident resources
- Preview Slack messages from incident channels
- Take direct actions on incidents

{{< img src="/service_management/incidents/declare/handoff_notification_card.png" alt="Handoff notification card showing incident details with options to view, acknowledge, and take actions" style="width:100%;" >}}

Handoff Notificiation cards remain visible until dismissed or until the incident status changes. You can expand, collapse, or dismiss the entire handoff container rather than individual cards.

You can declare an incident from individual Handoff Notification cards.

## What's next

{{< whatsnext desc="Add helpful information to your incident and give context to everyone that is involved in the investigation.">}}
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