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Help Chat Widget files duplicate feature-request issues (retry storm) #400

Description

@Clarion1631

Worth keeping from the cleanup: the in-app feature-request → GitHub Issue pipeline created 10 near-identical issues for one request on Apr 6–7 (#42#54).

Evidence of a retry bug: #49, #50, #51 were created at 05:14:34.256, 05:14:35.091, 05:14:35.380 — three issues within ~1 second, same body, same page. #48 landed seconds earlier.

Suggested fixes

  1. Idempotency: hash (page + normalized request text) and skip creation if an open issue with the same hash exists.
  2. Don't retry the GitHub POST on timeout without checking whether the issue was actually created.
  3. Optional: fuzzy-match new requests against open from-chat issues and comment "+1" on the existing one instead of filing a new issue.

Visual acceptance criteria

  • Submitting the same feature request twice from the widget results in exactly one open GitHub issue.

Activity

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