Using the ticket system

To use the ticket system, make sure you have a channel with the "ticket" flag, It is recommended this channel be invite only so that only admins can read tickets. Then go in game and type /report. A menu will appear allowing you to choose who to report, and why. Once the player has reported, this is what happens in IRC

SourceIRC: Player (STEAM_0:1:234567) has reported BadPlayer (STEAM_0:1:765432) for Cheating

SourceIRC: use SourceIRC to #1337 - To reply

Azelphur: SourceIRC, to #1337 How is he cheating?

SourceIRC: Player (STEAM_0:1:234567) : Crit hack

You can change the reasons to report people in the Ticket > Menu section of sourceirc.cfg. Note that the entry "{Special:Spray}" is a special setting, that will ask you to point and click at a spray, instead of selecting a player.

The setting Ticket -> Settings section holds 2 settings, the first is spray_url, this is useful if you can set up web access to the "downloads" directory, as SourceIRC can just give you a download link to the spray, and you can open it using vtfedit. The second is custom_msg, this is a custom message that will be sent before a ticket is received. This is good to use to mass highlight your admins so everyone gets a heads up when a ticket comes in.