Crashing on open of 2 different pdfs from 2 different companies #4637

mschifter · 2024-11-16T20:38:23Z

mschifter
Nov 16, 2024

Sumatra PDF has always worked for me until these two files from the past month...

Hope this helps...

Nov 2024.pdf

Crash report:
Crash file: C:\Users\mschi\AppData\Local\SumatraPDF\crashinfo\sumatrapdfcrash.txt
Exe: C:\Users\mschi\AppData\Local\SumatraPDF\SumatraPDF.exe 7.86 MB (8,246,744 Bytes)
Dll: C:\Users\mschi\AppData\Local\SumatraPDF\libmupdf.dll 13.55 MB (14,212,096 Bytes)
BuiltOn: 2023-10-25
Type: dll
Ver: 3.5.2 64-bit
Git: 646d1fe (646d1fe)
OS: Windows 10.22631 build 22631 64-bit
Number Of Processors: 24
Processor: 12th Gen Intel(R) Core(TM) i9-12900K
Physical Memory: 63.78 GB
Commit Charge Limit: 73.28 GB
Memory Used: 13%
Machine: To be filled by O.E.M. System Version
Lang: en US
Graphics driver 0
DriverDesc: NVIDIA GeForce RTX 3090
DriverVersion: 32.0.15.6590
UserModeDriverName: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ea7f458f0e49497d\nvldumdx.dll

Exception: C0000005 ACCESS_VIOLATION
Faulting IP: 00007FF65C42A9FA 01:00000000000899FA sumatrapdf.exe!HtmlWindow::OnSize+0x36 C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1596
Fault reading address 00007FFBE3E3FA18

Registers:
RAX:000007FF717B499C RBX:000003D100000780 RCX:00007FFBE3E3FA18
RDX:000003D100000780 RSI:00000000000003D1 RDI:000001DFC50690B0
R8: 0000000000000000
R9: 0000000000000000
R10:CF18061710D6EA70
R11:0000000003D10780
R12:0000000000000000
R13:0000000000000000
R14:0000000000000005
R15:0000000000000000
CS:RIP:0033:00007FF65C42A9FA
SS:RSP:002B:000000006F98CC20 RBP:00000005
DS:002B ES:002B FS:0053 GS:002B
Flags:00010206

Crashed thread:
00007FF65C42A9FA 01:00000000000899FA sumatrapdf.exe!HtmlWindow::OnSize+0x36 C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1596
00007FF65C42A141 01:0000000000089141 sumatrapdf.exe!WndProcParent+0xf5 C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1427
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741
00007FFBED8D791D 01:000000000001691D user32.dll!SendMessageW+0x37d
00007FFBED8D68EB 01:00000000000158EB user32.dll!GetDlgCtrlID+0x6ab
00007FFBED8D6312 01:0000000000015312 user32.dll!GetDlgCtrlID+0xd2
00007FFBE821B7C6 01:000000000000A7C6 uxtheme.dll!ThemeInitApiHook+0x1dd6
00007FFBE821A1C1 01:00000000000091C1 uxtheme.dll!ThemeInitApiHook+0x7d1
00007FFBED8D6495 01:0000000000015495 user32.dll!GetDlgCtrlID+0x255
00007FF65C42A0F8 01:00000000000890F8 sumatrapdf.exe!WndProcParent+0xac C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1427
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741
00007FFBED8D80AC 01:00000000000170AC user32.dll!DispatchMessageW+0x3fc
00007FFBED8E622A 01:000000000002522A user32.dll!TranslateAcceleratorW+0x7a
00007FFBEDEB4214 01:00000000000A3214 ntdll.dll!KiUserCallbackDispatcher+0x24
00007FFBEB281914 01:0000000000000914 win32u.dll!NtUserEndDeferWindowPosEx+0x14
00007FF65C3FB6EB 01:000000000005A6EB sumatrapdf.exe!RelayoutFrame+0x553 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+3460
00007FF65C3F5D95 01:0000000000054D95 sumatrapdf.exe!ReplaceDocumentInCurrentTab+0x931 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+1224
00007FF65C3F739F 01:000000000005639F sumatrapdf.exe!LoadDocumentFinish+0x1ab C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+1741
00007FF65C3F7A82 01:0000000000056A82 sumatrapdf.exe!LoadDocument+0x14a C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+1977
00007FF65C3FAD33 01:0000000000059D33 sumatrapdf.exe!OpenFile+0x55b C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+3245
00007FF65C3FDEFD 01:000000000005CEFD sumatrapdf.exe!FrameOnCommand+0x559 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+4743
00007FF65C3FF539 01:000000000005E539 sumatrapdf.exe!WndProcSumatraFrame+0x479 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+5505
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741
00007FFBED8D791D 01:000000000001691D user32.dll!SendMessageW+0x37d
00007FFBED8D76D7 01:00000000000166D7 user32.dll!SendMessageW+0x137
00007FFBE045291F 01:000000000007191F comctl32.dll!LoadIconWithScaleDown+0x338f
00007FFBE041BDF7 01:000000000003ADF7 comctl32.dll!InitCommonControls+0x13837
00007FFBE03ECD98 01:000000000000BD98 comctl32.dll!AttachScrollBars+0x11a8
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741
00007FFBED8D7C3B 01:0000000000016C3B user32.dll!CallWindowProcW+0x8b
00007FF65C40B33D 01:000000000006A33D sumatrapdf.exe!WndProcToolbar+0x125 C:\Users\kjk\src\sumatrapdf\src\Toolbar.cpp+347
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741

Thread: 1714
00007FFBEDEB0254 01:000000000009F254 ntdll.dll!NtWaitForSingleObject+0x14
00007FFBEB599BEE 01:0000000000038BEE kernelbase.dll!WaitForSingleObjectEx+0x8e
00007FF65C3C4B9E 01:0000000000023B9E sumatrapdf.exe!CrashDumpExceptionHandler+0x86 C:\Users\kjk\src\sumatrapdf\src\CrashHandler.cpp+472
00007FFBEB6CBFEC 01:000000000016AFEC kernelbase.dll!UnhandledExceptionFilter+0x1ec
00007FFBEDEEAC92 01:00000000000D9C92 ntdll.dll!LdrResolveDelayLoadsFromDll+0x1472
00007FFBEDEB4180 01:00000000000A3180 ntdll.dll!KiUserApcDispatcher+0xb0
00007FFBEDEB527F 01:00000000000A427F ntdll.dll!_chkstk+0x12f
00007FFBEDE2E886 01:000000000001D886 ntdll.dll!RtlFindCharInUnicodeString+0xa96
00007FFBEDEB426E 01:00000000000A326E ntdll.dll!KiUserExceptionDispatcher+0x2e
00007FF65C42A9FA 01:00000000000899FA sumatrapdf.exe!HtmlWindow::OnSize+0x36 C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1596
00007FF65C42A141 01:0000000000089141 sumatrapdf.exe!WndProcParent+0xf5 C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1427
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741
00007FFBED8D791D 01:000000000001691D user32.dll!SendMessageW+0x37d
00007FFBED8D68EB 01:00000000000158EB user32.dll!GetDlgCtrlID+0x6ab
00007FFBED8D6312 01:0000000000015312 user32.dll!GetDlgCtrlID+0xd2
00007FFBE821B7C6 01:000000000000A7C6 uxtheme.dll!ThemeInitApiHook+0x1dd6
00007FFBE821A1C1 01:00000000000091C1 uxtheme.dll!ThemeInitApiHook+0x7d1
00007FFBED8D6495 01:0000000000015495 user32.dll!GetDlgCtrlID+0x255
00007FF65C42A0F8 01:00000000000890F8 sumatrapdf.exe!WndProcParent+0xac C:\Users\kjk\src\sumatrapdf\src\utils\HtmlWindow.cpp+1427
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741
00007FFBED8D80AC 01:00000000000170AC user32.dll!DispatchMessageW+0x3fc
00007FFBED8E622A 01:000000000002522A user32.dll!TranslateAcceleratorW+0x7a
00007FFBEDEB4214 01:00000000000A3214 ntdll.dll!KiUserCallbackDispatcher+0x24
00007FFBEB281914 01:0000000000000914 win32u.dll!NtUserEndDeferWindowPosEx+0x14
00007FF65C3FB6EB 01:000000000005A6EB sumatrapdf.exe!RelayoutFrame+0x553 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+3460
00007FF65C3F5D95 01:0000000000054D95 sumatrapdf.exe!ReplaceDocumentInCurrentTab+0x931 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+1224
00007FF65C3F739F 01:000000000005639F sumatrapdf.exe!LoadDocumentFinish+0x1ab C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+1741
00007FF65C3F7A82 01:0000000000056A82 sumatrapdf.exe!LoadDocument+0x14a C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+1977
00007FF65C3FAD33 01:0000000000059D33 sumatrapdf.exe!OpenFile+0x55b C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+3245
00007FF65C3FDEFD 01:000000000005CEFD sumatrapdf.exe!FrameOnCommand+0x559 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+4743
00007FF65C3FF539 01:000000000005E539 sumatrapdf.exe!WndProcSumatraFrame+0x479 C:\Users\kjk\src\sumatrapdf\src\SumatraPDF.cpp+5505
00007FFBED8D83F1 01:00000000000173F1 user32.dll!DispatchMessageW+0x741

Thread: 16d4
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 1700
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 6198
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 17c0
00007FFBEDEB0254 01:000000000009F254 ntdll.dll!NtWaitForSingleObject+0x14
00007FFBEB599BEE 01:0000000000038BEE kernelbase.dll!WaitForSingleObjectEx+0x8e
00007FF65C3E6C8C 01:0000000000045C8C sumatrapdf.exe!RenderCache::RenderCacheThread+0xb0 C:\Users\kjk\src\sumatrapdf\src\RenderCache.cpp+645
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 4ff4
00007FFBEDEB0D24 01:000000000009FD24 ntdll.dll!ZwWaitForMultipleObjects+0x14
00007FFBEB5B6749 01:0000000000055749 kernelbase.dll!WaitForMultipleObjectsEx+0xe9
00007FFBEC04079D 01:000000000004F79D combase.dll!CoFreeUnusedLibrariesEx+0x82d
00007FFBEC04060A 01:000000000004F60A combase.dll!CoFreeUnusedLibrariesEx+0x69a
00007FFBEC0403FF 01:000000000004F3FF combase.dll!CoFreeUnusedLibrariesEx+0x48f
00007FFBEC040819 01:000000000004F819 combase.dll!CoFreeUnusedLibrariesEx+0x8a9
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 1654
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 16fc
00007FFBEB28AD14 01:0000000000009D14 win32u.dll!NtUserMsgWaitForMultipleObjectsEx+0x14
00007FFBED1D94D2 01:00000000000284D2 shcore.dll!SHTaskPoolQueueTask+0x1ac2
00007FFBED1D79B6 01:00000000000269B6 shcore.dll!SHCreateThreadRef+0x1636
00007FFBED1D7639 01:0000000000026639 shcore.dll!SHCreateThreadRef+0x12b9
00007FFBEDE5E9A3 01:000000000004D9A3 ntdll.dll!TpReleaseWork+0x473
00007FFBEDE45E76 01:0000000000034E76 ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x966
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 629c
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 59ac
00007FFBEDEB0D24 01:000000000009FD24 ntdll.dll!ZwWaitForMultipleObjects+0x14
00007FFBEB5B6749 01:0000000000055749 kernelbase.dll!WaitForMultipleObjectsEx+0xe9
00007FF65C422243 01:0000000000081243 sumatrapdf.exe!FileWatcherThread+0x73 C:\Users\kjk\src\sumatrapdf\src\utils\FileWatcher.cpp+325
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 128c
00007FFBEB28AD14 01:0000000000009D14 win32u.dll!NtUserMsgWaitForMultipleObjectsEx+0x14
00007FFBED1D9312 01:0000000000028312 shcore.dll!SHTaskPoolQueueTask+0x1902
00007FFBED1D79B6 01:00000000000269B6 shcore.dll!SHCreateThreadRef+0x1636
00007FFBED1D77C1 01:00000000000267C1 shcore.dll!SHCreateThreadRef+0x1441
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 1378
00007FFBEDEB0D24 01:000000000009FD24 ntdll.dll!ZwWaitForMultipleObjects+0x14
00007FFBEB5B6749 01:0000000000055749 kernelbase.dll!WaitForMultipleObjectsEx+0xe9
00007FFBEC04079D 01:000000000004F79D combase.dll!CoFreeUnusedLibrariesEx+0x82d
00007FFBEC0404CA 01:000000000004F4CA combase.dll!CoFreeUnusedLibrariesEx+0x55a
00007FFBEC040819 01:000000000004F819 combase.dll!CoFreeUnusedLibrariesEx+0x8a9
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: f48
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 63fc
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 1e00
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 1468
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 24d8
00007FFBEB28AD14 01:0000000000009D14 win32u.dll!NtUserMsgWaitForMultipleObjectsEx+0x14
00007FFB30C683C3 01:00000000000373C3 dlnashext.dll!DllCanUnloadNow+0x35953
00007FFB30C684CB 01:00000000000374CB dlnashext.dll!DllCanUnloadNow+0x35a5b
00007FFB30C680A2 01:00000000000370A2 dlnashext.dll!DllCanUnloadNow+0x35632
00007FFB30C68F26 01:0000000000037F26 dlnashext.dll!DllCanUnloadNow+0x364b6
00007FFB30C63CC1 01:0000000000032CC1 dlnashext.dll!DllCanUnloadNow+0x31251
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 26ac
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: ce4
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: ce8
00007FFBEDEB3E24 01:00000000000A2E24 ntdll.dll!ZwWaitForWorkViaWorkerFactory+0x14
00007FFBEDE4586E 01:000000000003486E ntdll.dll!RtlClearThreadWorkOnBehalfTicket+0x35e
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: 1d60
00007FFBEB28AD14 01:0000000000009D14 win32u.dll!NtUserMsgWaitForMultipleObjectsEx+0x14
00007FFBED1D94D2 01:00000000000284D2 shcore.dll!SHTaskPoolQueueTask+0x1ac2
00007FFBED1D79B6 01:00000000000269B6 shcore.dll!SHCreateThreadRef+0x1636
00007FFBED1D77C1 01:00000000000267C1 shcore.dll!SHCreateThreadRef+0x1441
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Thread: d78
00007FFBEDEB0D24 01:000000000009FD24 ntdll.dll!ZwWaitForMultipleObjects+0x14
00007FFBEB5B6749 01:0000000000055749 kernelbase.dll!WaitForMultipleObjectsEx+0xe9
00007FFB2DA8C179 01:000000000008B179 jscript9.dll
00007FFB2DB13208 01:0000000000112208 jscript9.dll!JsVarAddRef+0x329b8
00007FFBED45E634 01:000000000003D634 msvcrt.dll!beginthreadex+0x134
00007FFBED45E70C 01:000000000003D70C msvcrt.dll!endthreadex+0xac
00007FFBEC54259D 01:000000000001159D kernel32.dll!BaseThreadInitThunk+0x1d
00007FFBEDE6AF38 01:0000000000059F38 ntdll.dll!RtlUserThreadStart+0x28

Module: 00007FF65C3A0000 7E7000 SumatraPDF.exe Module: 00007FFBEDE10000 217000 ntdll.dll Module: 00007FFBEC530000 0C4000 KERNEL32.DLL Module: 00007FFBEB560000 3B9000 KERNELBASE.dll Module: 00007FFBED8C0000 1AE000 USER32.dll Module: 00007FFBEB280000 026000 win32u.dll Module: 00007FFBE03E0000 292000 COMCTL32.dll Module: 00007FFBEBFC0000 029000 GDI32.dll Module: 00007FFBED420000 0A7000 msvcrt.dll Module: 00007FFBEB2B0000 11B000 gdi32full.dll Module: 00007FFBEB3D0000 09A000 msvcp_win.dll Module: 00007FFBEBA10000 111000 ucrtbase.dll Module: 00007FFBED660000 0FF000 COMDLG32.dll Module: 00007FFBEBFF0000 38F000 combase.dll Module: 00007FFBED760000 114000 RPCRT4.dll Module: 00007FFBE0330000 0A7000 WINSPOOL.DRV Module: 00007FFBED1B0000 0F9000 shcore.dll Module: 00007FFBEDB70000 05E000 SHLWAPI.dll Module: 00007FFBEC6A0000 876000 SHELL32.dll Module: 00007FFBED4D0000 0B2000 ADVAPI32.dll Module: 00007FFBED590000 0A7000 sechost.dll Module: 00007FFBEB9E0000 028000 bcrypt.dll Module: 00007FFBEC380000 1A5000 ole32.dll Module: 00007FFBEDBE0000 0D7000 OLEAUT32.dll Module: 00007FFBED880000 031000 IMM32.DLL Module: 00007FFBE8210000 0B1000 uxtheme.dll Module: 00007FFBE8460000 02B000 dwmapi.dll Module: 00007FFBEBFB0000 008000 normaliz.dll Module: 00007FFBE8600000 232000 dbghelp.dll Module: 00007FFBD1EB0000 032000 dbgcore.DLL Module: 00007FFBE0680000 1BA000 gdiplus.dll Module: 00007FFBE33B0000 007000 msimg32.dll Module: 00007FFBD0F30000 1F0000 urlmon.dll Module: 00007FFBD0C70000 2BE000 iertutil.dll Module: 00007FFBD2200000 028000 srvcli.dll Module: 00007FFBE9D20000 00C000 netutils.dll Module: 00007FFBE7D80000 00A000 version.dll Module: 00007FFBE7FE0000 1B0000 windowscodecs.dll Module: 00007FFBD2750000 4FE000 wininet.dll Module: 00007FFBE9010000 903000 windows.storage.dll Module: 00007FFBE8ED0000 13F000 wintypes.dll C:\Users\mschi\AppData\Local\SumatraPDF\SumatraPDF.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
C:\WINDOWS\System32\KERNEL32.DLL
C:\WINDOWS\System32\KERNELBASE.dll
C:\WINDOWS\System32\USER32.dll
C:\WINDOWS\System32\win32u.dll
C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.4391_none_2715d37f73803e96\COMCTL32.dll
C:\WINDOWS\System32\GDI32.dll
C:\WINDOWS\System32\msvcrt.dll
C:\WINDOWS\System32\gdi32full.dll
C:\WINDOWS\System32\msvcp_win.dll
C:\WINDOWS\System32\ucrtbase.dll
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crashFilePath: 'C:\Users\mschi\AppData\Local\SumatraPDF\crashinfo\sumatrapdfcrash.txt'
symDir: 'C:\Users\mschi\AppData\Local\SumatraPDF\crashinfo'
Starting SumatraPDF 3.5.2, GetCommandLineW():
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OpenEmbeddedFilesArchive: opened archive
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LoadDocument: 13.74 ms, 19 pages for 'C:\span\dev\codebase 6.5r3\books\CPP_User_Guide.chm'
CanViewWithKnownExternalViewer cmd: 294, !ev || ev->exeFullPath == nullptr
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StartMonitoringDirForChangesAPC() C:\Users\mschi\AppData\Local\SumatraPDF
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Settings below are not recognized by the current version

GitHubRulesOK · 2024-11-17T00:13:59Z

GitHubRulesOK
Nov 17, 2024
Collaborator

Hmm initially with 3.5.2 (32bit) I see nothing "wrong" with the PDF or its loading my machine accepts the file without crash and loads another file without problem.

CreateControllerForEngineOrFile: 'C:\Users\K\Downloads\Nov.2024.pdf', 3 pages
LoadDocument: 3.11 ms, 3 pages for 'C:\Users\K\Downloads\Nov.2024.pdf'
DisplayModel::BuildPagesInfo started
DisplayModel::BuildPagesInfo took 0.00 ms
CanViewWithKnownExternalViewer cmd: 294, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 295, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 296, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 297, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 298, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 299, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 300, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 301, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 302, !pos
CanViewWithKnownExternalViewer cmd: 303, !ev || ev->exeFullPath == nullptr
CreateEngineImageFromFile(C:\Users\K\Documents\200.png)
EngineImage::CreateFromFile(C:\Users\K\Documents\200.png)
CreateControllerForEngineOrFile: 'C:\Users\K\Documents\200.png', 1 pages
LoadDocument: 37.77 ms, 1 pages for 'C:\Users\K\Documents\200.png'
DisplayModel::BuildPagesInfo started
DisplayModel::BuildPagesInfo took 0.00 ms
CanViewWithKnownExternalViewer cmd: 294, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 295, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 296, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 297, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 298, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 299, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 300, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 301, !ev || ev->exeFullPath == nullptr
CanViewWithKnownExternalViewer cmd: 302, !pos
CanViewWithKnownExternalViewer cmd: 303, !ev || ev->exeFullPath == nullptr
ReadDirectoryChangesNotification: FILE_ACTION_MODIFIED 'SumatraPDF-settings.txt'
EngineImages::RenderPage() in 21.93 ms

So either there is an instability with graphics OR the many CHM files in memory and seems to be same as described in #4061 (comment)

The Developer @kjk would need to analyse the data, but I suspect it may be related to sumatrapdf.exe!HtmlWindow:: (CHM file related) and may be better in Pre-release as fixed at that time, thus suggest you try to see if newer Pre-Release version code avoids such CHM tabs crashing.

https://www.sumatrapdfreader.org/prerelease

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Crashing on open of 2 different pdfs from 2 different companies #4637

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Crashing on open of 2 different pdfs from 2 different companies #4637

mschifter Nov 16, 2024

Settings below are not recognized by the current version

Replies: 1 comment

GitHubRulesOK Nov 17, 2024 Collaborator

mschifter
Nov 16, 2024

GitHubRulesOK
Nov 17, 2024
Collaborator