Problem being solved
Adding people one-by-one to queues is very manual, takes a long time, and can lead to mistakes.
Proposed solution
To solve the immediate pain point of #383 we should allow admins/managers to use Roles as a way to assign access to queues.
This should be superseded by the addition of Groups, once that feature is scoped and defined.
Alternatives considered
Thought about building Groups as the proper solution, but we need to better define the feature first.
Anything else
No response
Screenshots
No response
Checklist
Problem being solved
Adding people one-by-one to queues is very manual, takes a long time, and can lead to mistakes.
Proposed solution
To solve the immediate pain point of #383 we should allow admins/managers to use Roles as a way to assign access to queues.
This should be superseded by the addition of Groups, once that feature is scoped and defined.
Alternatives considered
Thought about building Groups as the proper solution, but we need to better define the feature first.
Anything else
No response
Screenshots
No response
Checklist