add-download-ena-to-faq (#3475)

* add-download-ena-to-faq

* addressing @ackermag comments

Author: antgonza

qiita_pet/support_files/doc/source/faq.rst

@@ -240,7 +240,7 @@ in the `QIIME2 forum <https://forum.qiime2.org>`__. for more details:
 +----------------------------+----------------------------------------------------------------------+
 | Qiita                      | QIIME 2                                                              |
 +============================+======================================================================+
-| beta diversity .tsv        |  DistanceMatrix (QZA)                                                |
+| beta diversity .tsv        | DistanceMatrix (QZA)                                                 |
 +----------------------------+----------------------------------------------------------------------+
 | FASTA sequence files       | FeatureData[Taxonomy | Sequence] (QZA)                               |
 +----------------------------+----------------------------------------------------------------------+
@@ -371,6 +371,21 @@ specially on:
   Qiita will not be able to process your samples.
 
 
+Loading an existing study/project from EBI-ENA to Qiita.
+--------------------------------------------------------
+
+If you want us to load a study into Qiita, please complete `this form <https://docs.google.com/forms/d/1SIq_JNWai7cZ2wwjD8xZpTab7qBifLKu3TZm2B363CE/edit?ts=5fbe8c0b&gxids=7628>`__
+and send us an email to [email protected]. Then, a Qiita Admin will download your requested studies
+using https://github.com/ucsd-cmi/qebil and then loading into Qiita using
+https://github.com/qiita-spots/qiita/pull/3112. Note that as this is still
+not automatic, only an admin can do this. However, we ask the user requesting
+the studies to help us fix the metadata - try to make as close as possible to
+:ref:`checklist-for-ebi-ena-submission` so we can open them to other users. qebil
+will download the associated metadata from EBI-ENA but in our experience this
+is not close to Qiita requirements and thus, we request your help in amending
+the metadata.
+
+
 Software and Data Licensing
 ---------------------------