LivePersona does not show hover in Teams Mobile

[tomaszoida]

Category

[ ] Enhancement

[x] Bug

[ ] Question

Version

[3.11.0]

Expected / Desired Behavior / Question

LivePersona is expected to show the hover card in every scenario: SharePoint (browser) desktop/mobile, Teams desktop/web/mobile.

Observed Behavior

LivePersona does not show hover card when run Teams Mobile (Android, iOS). The control works fine in web/desktop versions of Teams. It also works ok in SharePoint pages in browsers both on desktops and on mobiles.
There are errors ApiError from spserviceworker.js, and the number of errors seems related to the number of LivePersona control instances rendered.

Steps to Reproduce

Create SPFx webpart that uses LivePersona control. Create Teams app with static tab that uses the spfx component. Deploy SPFx app, deploy Teams app. Run the app in Teams Mobile and see LivePersona does not show hover card.

[github-actions]

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[brnowakowski]

any update for this? It is causing many problems for us

[michaelmaillot]

Hi @tomaszoida & @brnowakowski,

I confirm I can repro this on the Teams app for Android and SharePoint app for Android. But it worked on both Teams & SharePoint desktop / web. It also worked on SharePoint mobile web (Teams mobile web is not working).

However, I'm not sure that LivePersona feature is natively used in M365 services on mobile apps (correct me if I'm wrong). Furthermore, as stated in the docs, this control is based on an internal component on which we don't have any control.

The errors displayed in the console are, according to me, not related to the control's behavior (I had these errors in other circumstances, other than this control).

We can update the docs to reflect that behavior difference, to indicate that this control won't work on SP & Teams apps. But we won't be able to go further.