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This repository has been archived by the owner on Dec 18, 2019. It is now read-only.

Contact

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Jerome Flesch edited this page Jan 3, 2017 · 32 revisions

Your problems or your questions may interest other people. Please, do not contact me by private message. Please use the helpdesk, the mailing-list or the bug tracker.

Mailing list

Beware: By default, Google groups set your subscription to "no email".

[email protected]

To subscribe without a google account, send an email to [email protected]

This is the place to go if:

  • you have any questions regarding Paperwork, Pyocr, or Pyinsane, etc
  • you want to discuss a new functionality for Paperwork, Pyocr or Pyinsane, etc
  • stay up-to-date regarding major changes on Paperwork (dependencies, etc)
  • get the release announcements first hand

Please write your emails in English.

Bug trackers

This is the place to go if Paperwork (or Pyinsane or PyOcr) doesn't act as expected. This includes:

  • Uncatched exceptions
  • Crashes
  • Unexpected or confusing behaviors from the GUI

If you don't know which bug tracker is the most appropriate, please use Paperwork's bug tracker. I'll move the ticket to one of the other bug trackers if required.

Please write bug reports in English.

Here is some information usually useful in a good bug report:

  • How to reproduce the problem ?
  • What is the expected behavior ?
  • What behavior did you get ?
  • What version of Paperwork are you using ? (stable / testing / unstable)
  • When run in a terminal, is there any uncatched Python exception raised ?
  • How did you install Paperwork ? (virtualenv / setup.py / distribution package)
  • What GNU/Linux distribution are you using ?

Additionally, the output of Paperwork in a terminal may be useful.

OpenPaper.work's helpdesk

The helpdesk is the place to go by default.

You should use it if:

  • you have general questions (usage support)
  • or you are not confident enough to write your message in English ; Tickets can be submitted in French on the helpdesk.
  • or you are just not sure whether you should use the mailing-list, the bug tracker, or the helpdesk.

Note that paying customers will get support before the others. General questions from non-paying customers may not get any reply at all.

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