can't hear the video audio on mobile

[Y3110wdud3]

The fewer issues I have to read, the more new features I will have time to implement, so I ask that you please try these things first

• Try with a different kind of file to confirm that the problem is related to just this file.
• Try with the newest version from GitHub
• Read the documentation and FAQ, Known issues, Troubleshooting
• Search for your problem under Issues or Discussions

Steps to reproduce

I take a video and crop it with losslesscut. Then I send it on discord, but when I try to play it on my phone, I can't hear the audio. The audio is still there when I hear it on my pc.

Expected behavior

I should be able to hear the video audio on my phone too

Actual behavior

I can't hear the audio when I play the video on my phone

Provide an error report

No error occurred.

{
"err": false,
"state": {
"ffmpegExperimental": false,
"preserveMovData": false,
"movFastStart": true,
"preserveMetadataOnMerge": false,
"externalFilesMeta": {},
"mainStreams": [],
"copyStreamIdsByFile": {},
"cutSegments": [
{}
],
"rotation": 360,
"shortestFlag": false,
"effectiveExportMode": "merge",
"outSegTemplate": "${FILENAME}-${CUT_FROM}-${CUT_TO}${SEG_SUFFIX}${EXT}",
"preserveMetadata": "default",
"preserveChapters": true
},
"platform": "win32",
"version": "3.64.0"
}

Share the file

No response

Share log from developer tools

No response

[mifi]

Try to open the file first, then make error report. Also what kind of phone and computer and video player?

[Y3110wdud3]

No error occurred.

{
"err": false,
"state": {
"ffmpegExperimental": false,
"preserveMovData": false,
"movFastStart": true,
"preserveMetadataOnMerge": false,
"filePath": "H:\Clips\R6siege\R6siege 2024.12.10 - 17.24.00.03.DVR.mp4",
"fileFormat": "mp4",
"externalFilesMeta": {},
"mainStreams": [
{
"index": 0,
"codec_name": "h264",
"codec_long_name": "H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10",
"profile": "High",
"codec_type": "video",
"codec_tag_string": "avc1",
"codec_tag": "0x31637661",
"width": 1920,
"height": 1080,
"coded_width": 1920,
"coded_height": 1080,
"closed_captions": 0,
"film_grain": 0,
"has_b_frames": 0,
"sample_aspect_ratio": "1:1",
"display_aspect_ratio": "16:9",
"pix_fmt": "yuv420p",
"level": 42,
"color_range": "tv",
"color_space": "smpte170m",
"color_transfer": "smpte170m",
"color_primaries": "smpte170m",
"chroma_location": "left",
"field_order": "progressive",
"refs": 1,
"is_avc": "true",
"nal_length_size": "4",
"id": "0x1",
"r_frame_rate": "60/1",
"avg_frame_rate": "24306750/405571",
"time_base": "1/90000",
"start_pts": 0,
"start_time": "0.000000",
"duration_ts": 16222840,
"duration": "180.253778",
"bit_rate": "19909277",
"bits_per_raw_sample": "8",
"nb_frames": "10803",
"extradata_size": 42,
"disposition": {
"default": 1,
"dub": 0,
"original": 0,
"comment": 0,
"lyrics": 0,
"karaoke": 0,
"forced": 0,
"hearing_impaired": 0,
"visual_impaired": 0,
"clean_effects": 0,
"attached_pic": 0,
"timed_thumbnails": 0,
"captions": 0,
"descriptions": 0,
"metadata": 0,
"dependent": 0,
"still_image": 0
},
"tags": {
"creation_time": "2024-12-10T08:24:02.000000Z",
"language": "und",
"handler_name": "VideoHandle",
"vendor_id": "[0][0][0][0]"
}
},
{
"index": 1,
"codec_name": "aac",
"codec_long_name": "AAC (Advanced Audio Coding)",
"profile": "LC",
"codec_type": "audio",
"codec_tag_string": "mp4a",
"codec_tag": "0x6134706d",
"sample_fmt": "fltp",
"sample_rate": "48000",
"channels": 2,
"channel_layout": "stereo",
"bits_per_sample": 0,
"initial_padding": 0,
"id": "0x2",
"r_frame_rate": "0/0",
"avg_frame_rate": "0/0",
"time_base": "1/48000",
"start_pts": 0,
"start_time": "0.000000",
"duration_ts": 8651797,
"duration": "180.245771",
"bit_rate": "191981",
"nb_frames": "8449",
"extradata_size": 2,
"disposition": {
"default": 1,
"dub": 0,
"original": 0,
"comment": 0,
"lyrics": 0,
"karaoke": 0,
"forced": 0,
"hearing_impaired": 0,
"visual_impaired": 0,
"clean_effects": 0,
"attached_pic": 0,
"timed_thumbnails": 0,
"captions": 0,
"descriptions": 0,
"metadata": 0,
"dependent": 0,
"still_image": 0
},
"tags": {
"creation_time": "2024-12-10T08:24:02.000000Z",
"language": "und",
"handler_name": "SoundHandle",
"vendor_id": "[0][0][0][0]"
}
},
{
"index": 2,
"codec_name": "aac",
"codec_long_name": "AAC (Advanced Audio Coding)",
"profile": "LC",
"codec_type": "audio",
"codec_tag_string": "mp4a",
"codec_tag": "0x6134706d",
"sample_fmt": "fltp",
"sample_rate": "48000",
"channels": 2,
"channel_layout": "stereo",
"bits_per_sample": 0,
"initial_padding": 0,
"id": "0x3",
"r_frame_rate": "0/0",
"avg_frame_rate": "0/0",
"time_base": "1/48000",
"start_pts": 0,
"start_time": "0.000000",
"duration_ts": 8651759,
"duration": "180.244979",
"bit_rate": "192000",
"nb_frames": "8449",
"extradata_size": 2,
"disposition": {
"default": 1,
"dub": 0,
"original": 0,
"comment": 0,
"lyrics": 0,
"karaoke": 0,
"forced": 0,
"hearing_impaired": 0,
"visual_impaired": 0,
"clean_effects": 0,
"attached_pic": 0,
"timed_thumbnails": 0,
"captions": 0,
"descriptions": 0,
"metadata": 0,
"dependent": 0,
"still_image": 0
},
"tags": {
"creation_time": "2024-12-10T08:24:02.000000Z",
"language": "und",
"handler_name": "SoundHandle",
"vendor_id": "[0][0][0][0]"
}
}
],
"copyStreamIdsByFile": {
"H:\Clips\R6siege\R6siege 2024.12.10 - 17.24.00.03.DVR.mp4": {
"0": true,
"1": true,
"2": true
}
},
"cutSegments": [
{
"start": 100.8925148905566,
"end": 128.815484
}
],
"mainFileFormatData": {
"filename": "H:\Clips\R6siege\R6siege 2024.12.10 - 17.24.00.03.DVR.mp4",
"nb_streams": 3,
"nb_programs": 0,
"format_name": "mov,mp4,m4a,3gp,3g2,mj2",
"format_long_name": "QuickTime / MOV",
"start_time": "0.000000",
"duration": "180.253778",
"size": "457507743",
"bit_rate": "20305049",
"probe_score": 100,
"tags": {
"major_brand": "mp42",
"minor_version": "0",
"compatible_brands": "isommp42",
"creation_time": "2024-12-10T08:24:02.000000Z",
"date": "2024"
}
},
"rotation": 360,
"shortestFlag": false,
"effectiveExportMode": "merge",
"outSegTemplate": "${FILENAME}-${CUT_FROM}-${CUT_TO}${SEG_SUFFIX}${EXT}",
"preserveMetadata": "default",
"preserveChapters": true
},
"platform": "win32",
"version": "3.64.0"
}

My PC uses a Asus Mainboard and runs on Windows 11, I use a video player called GOM player (it's a Korean player)
My phone is Samsung Galaxy S23, I just play the video on discord on my phone. The audio was also gone when I downloaded the video and played it in my album too.

[mifi]

Did you try suggestions from faq like disabling one audio track (or the other) or mov instead of mp4 or vice versa

[Y3110wdud3]

Sometimes disabling audio track worked, sometimes it didn't.
mp4/mov did not work at all

I have two audio tracks with the same codec, duration, bitrate, data. Have no idea what's the difference between these two, but sometimes turning one of these two works

[mifi]

for the files that nothing works, does the same problem happen if you just export without cutting anything? what if you change the in-cutpoint slightly?