Crashing on launch

[domeshine]

The fewer issues I have to read, the more new features I will have time to implement, so I ask that you please try these things first

• Try with the newest version from GitHub (also it might have already been fixed in latest nightly build)
• Read the documentation and FAQ, Known issues, Troubleshooting
• Search for your problem under Issues or Discussions
• This problem happens with all kinds of files that I try. For problem only with a particular file or type, use this other form instead

Operating System

Windows 10

Steps to reproduce

Downloaded latest release (v3.63.0) for Windows (LosslessCut-win-x64.7z).

Extracted files, launched LosslessCut.exe. The LosslessCut window appeared for about 3 seconds before crashing. A LosslessCut.exe process remains running in Task Manager.

Here's the relevant event logs:

Event ID 1000

Faulting application name: LosslessCut.exe, version: 3.63.0.0, time stamp: 0x66a7cee4
Faulting module name: LosslessCut.exe, version: 3.63.0.0, time stamp: 0x66a7cee4
Exception code: 0x80000003
Fault offset: 0x00000000066956bf
Faulting process id: 0x100d0
Faulting application start time: 0x01db24a2d7428490
Faulting application path: C:\Users[removed]\Downloads\LosslessCut-win-x64\LosslessCut.exe
Faulting module path: C:\Users[removed]\Downloads\LosslessCut-win-x64\LosslessCut.exe
Report Id: 5ed0e3c1-ac79-40e5-94df-e16306b38e24
Faulting package full name:
Faulting package-relative application ID:

Event ID 1001

Fault bucket 1281314566256808760, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: LosslessCut.exe
P2: 3.63.0.0
P3: 66a7cee4
P4: LosslessCut.exe
P5: 3.63.0.0
P6: 66a7cee4
P7: 80000003
P8: 00000000066956bf
P9:
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: 5ed0e3c1-ac79-40e5-94df-e16306b38e24
Report Status: 268435456
Hashed bucket: 879449d4bd30005801c824cf2f455338
Cab Guid: 0

Expected behavior

Application launches.

Actual behavior

Application crashes.

Share log from developer tools

No response

[mifi]

the version before that works?

[domeshine]

the version before that works?

Just confirmed it does not. Same issue.

I honestly have been using v2.3.0 for years because I only needed it to trim / merge clips and it has always worked flawlessly, so I had no reason to upgrade.

Just the other day I ran into issues trying to merge some larger clips (just goes to a white screen seemingly indefinitely), so I figured I'd try the latest version.

I see there's been a million releases between 2.3.0 and 3.63.0 .. is there another specific version you'd suggest I try?

[mifi]

Wow. Honestly I have no idea. But it's the first time I've heard of a complete crash on startup

[DaveBlack]

Hi @domeshine,

Wild guess, (apologies if a silly question) is it possible your version of Windows 10 is 32bit?
LosslessCut v2.3.0 appears to have binaries for x32 and x64, while 3.63.0 is x64 only.

In closing, thank you @mifi for your wonderful software! 😊