Native Crash Issues

Summary

This page documents how you can help us to track down native crash issues. It contains:

• How to get at the native crash information so that you can share it with us

The solutions are split across each operating system we support.

macOS

On macOS, application crashes can easily be looked at from the Console application.

• open Console application
• click on User Reports
• find the crash from Code
• attach it here

It should look something like this:

Windows

On Windows, you will need to install a program in order to collect more information when a crash occurs.

• download & install Debug Diagnostic Tools for Windows (pick the DebugDiagx64.msi option)
• run DebugDiag 2 Collection
• select to capture crash dumps:

• pick a specific process:

• pick the first Code.exe process (or Code - Insiders.exe if you are on insiders).

• finish the wizard by stepping through without changing any option but note the directory that is picked to store dumps
• wait until the crash happens
• check for the contents of the crash folder (e.g. C:\Program Files\DebugDiag\Logs\Crash rule for all instances of Code.exe)
• if the crash was recorded you should see a very large file (*.dmp) and a *_log.txt file with the same process ID
• attach the smaller *_log.txt file

Linux

Please check the contents of /var/crash for crash dumps.