Could not retrieve metrics data but environment is up and running

[alexBonadei]

What product are you having troubles with?

Console

What Console version are you using?

13.5.1

Description

Hi,

basically in the Projects section I have many projects. In some of them I can see correctly the usage like this:

But in this one I don't see the metrics, even if two environment are correctly up and running:

I have two questions:
how should I fix this?
where can I set the environment to gather data?

Thanks in advance

Actual Outcome

.

Expected Outcome

.

[fredmaggiowski]

Hi, how many environment do you have in the Project? Is there any production environment?

The selection for the environment to be displayed in the card follows this rule:

• the first production environment if available, otherwise,
• the first environment available if there is no production environment

There is no way to set the a specific environment to be displayed there, so no way to fix this to fit your scenario

[alexBonadei]

Hi @fredmaggiowski,

I have 4 environments. One of them is set as Production. Only 2 of them are running.

DEV - deployed
TEST - deployed
PREPROD
PROD (production)

What means "the first environment available"?

[fredmaggiowski]

Then PROD should be the one used. Can you confirm that:

1. there are pods running
2. you see correctly see them running in the runtime section

What means "the first environment available"?

I meant that project environments are a list and we search for the first useful match while iterating on that list :)

[alexBonadei]

Ok makes sense.

It was not clear because some projects were displaying metrics and others not.
Actually the ones that are displaying metrics don't have any production environment.

Thanks for the help!