Deep breaths! We can figure this out. :)
- Check status.uselocksmith.com for platform updates.
- Try accessing Locksmith's app domains directly:
- Try opening uselocksmith.com directly.
- Try opening ui.uselocksmith.com. (You should be redirected to uselocksmith.com/auth/login; this is normal.)
- If loading fails, try again from a private/incognito browser session.
- If that doesn't work, try again from another device.
- If that doesn't work, try again from another network. (Switch WiFi networks, or switch to cellular.)
If these steps don't reveal the issue and a path for resolving it, write to [email protected] with the following details:
- How far you got in the list above
- The contents of myip.wtf/text and myip.wtf/headers
- A screenshot from ipv6test.google.com
- A screenshot (including the browser's URL bar) of the app failing to load