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Socials

Guidelines regarding handling, releasing posts, and transferring access to the official KOSS social media accounts.

List of Socials

Post Release Guidelines

  • Try to include a poster in every post. NOTE: Instagram posts cannot be shared without an image.
  • Long links should be shortened using a tool such as https://bit.ly.
    • Instagram posts do not allow links. The link should be added to the bio and in a comment instead, and this should be mentioned in the post.
  • A short and to-the-point post and poster should be shared on Whatsapp groups and statuses.
  • Twitter guidelines:
    • The number of words in a tweet is limited, so the post may have to be split into paragraphs and posted in a thread.
    • The post content must be shortened to include only the most essential information.
    • Try to include the most relevant information in the main tweet.
    • A poster, if present, must only be added to the main tweet of the thread.
  • Whatsapp guidelines:
    • The image has to have a 1:1 ratio to be properly displayed in messages without clicking.
    • This tool may be used to add blurred borders to the image to make it 1:1.
    • The Whatsapp channel may be used for sharing posts regarding KOSS events as well as important open-source community news (eg: GSoC announcements) or interesting articles to keep the community engaged. Do not share too many posts as it leads to spam.

Resharing/Reposting Guidelines

  • Posts from organizations such as MetaKGP that align with the views of KOSS or relevant posts from other KOSS members can be reshared/reposted from KOSS social media accounts.
  • Each reshare suggestion must be discussed with other team members on Slack before posting it on any platform. The suggestion must be approved by at least one executive and one advisor.
  • The repost must link back to the original post.
  • Platform wise Guidelines:
    • On Facebook:
      • "Share to Feed": Share with a caption.
      • "Share Now": Share without a caption.
    • On Twitter:
      • "Quote": Share the original tweet with a caption.
      • "Repost": Share without a caption otherwise.
    • On LinkedIn:
      • "Repost with your thoughts": Share the post with a caption.
      • "Repost": Share without a caption.
    • On Instagram:
      • "Story": Generally, posts should be added to the story.
      • "Collaborative Post": In rare cases, a collaborative post can be released if approved internally, and the other organization agrees. (See Instagram documentation)

Direct Message and Comment Reply Guidelines

  • One executive should be assigned to each social media platform to read comments under posts and direct messages at least once a day and reply.
  • Simple queries can be replied to directly.
  • Suggestions and other questions which may require discussion should be posted on Slack and discussed with executives and advisors.

Transferring Access

Facebook

  • An existing executive or advisor with access to the Facebook page gives access to the new executives.
  • Select the "Full Control" option while giving access.
  • More information here.

LinkedIn

  • An existing admin (executive or advisor) adds the new executives as admins.
  • Go to the settings > Manage admins > Add admin
  • Add each of the executives and select "Super Admin" permissions.
  • More information here.

Instagram and Twitter

  • Instagram and Twitter accounts must be logged into to make a post.
  • The credentials to these accounts will already have been shared with the new executives.

Whatsapp Channel

  • This is not clear as of now as it is an experimental Whatsapp feature.

Revoking Access (For Offboarding)

Facebook and LinkedIn

  • An existing executive or advisor with access to the page revokes access from the pages.
  • See the Transferring Access section for links to help articles for the same.

Instagram and Twitter

  • If the said member had access to these socials, change their passwords and update the passwords repository.
  • Notify the password change on Slack.

Whatsapp Channel

  • This is not clear as of now as it is an experimental Whatsapp feature.