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tickets.php
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<?php
// Default Column Sortby Filter
$sort = "ticket_number";
$order = "DESC";
// If client_id is in URI then show client Side Bar and client header
if (isset($_GET['client_id'])) {
require_once "includes/inc_all_client.php";
$client_query = "AND ticket_client_id = $client_id";
$client_url = "client_id=$client_id&";
} else {
require_once "includes/inc_all.php";
$client_query = '';
$client_url = '';
}
// Perms
enforceUserPermission('module_support');
// Ticket status from GET
if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'])) {
// Sanitize each element of the status array
$sanitizedStatuses = array();
foreach ($_GET['status'] as $status) {
// Escape each status to prevent SQL injection
$sanitizedStatuses[] = "'" . intval($status) . "'";
}
// Convert the sanitized statuses into a comma-separated string
$sanitizedStatusesString = implode(",", $sanitizedStatuses);
$ticket_status_snippet = "ticket_status IN ($sanitizedStatusesString)";
} else {
// TODO: Convert this to use the status IDs
if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_resolved_at IS NOT NULL";
} else {
// Default - Show open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_resolved_at IS NULL";
}
}
if (isset($_GET['billable']) && ($_GET['billable']) == '1') {
if (isset($_GET['unbilled'])) {
$billable = 1;
$ticket_billable_snippet = "AND ticket_billable = 1 AND ticket_invoice_id = 0";
$ticket_status_snippet = '1 = 1';
}
} else {
$billable = 0;
$ticket_billable_snippet = '';
}
if (isset($_GET['category'])) {
$category = sanitizeInput($_GET['category']);
if ($category == 'empty') {
$category_snippet = "AND ticket_category = 0 ";
} elseif ($category == 'all') {
$category_snippet = '';
} else {
$category_snippet = "AND ticket_category = " . $category;
}
} else {
$category_snippet = '';
}
// Ticket assignment status filter
// Default - any
$ticket_assigned_query = '';
$ticket_assigned_filter_id = '';
if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
if ($_GET['assigned'] == 'unassigned') {
$ticket_assigned_query = 'AND ticket_assigned_to = 0';
$ticket_assigned_filter_id = 0;
} else {
$ticket_assigned_query = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
$ticket_assigned_filter_id = intval($_GET['assigned']);
}
}
//Rebuild URL
$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter_id)));
// Ticket client access snippet
$ticket_permission_snippet = '';
if (!empty($client_access_string)) {
$ticket_permission_snippet = "AND ticket_client_id IN ($client_access_string)";
}
// Main ticket query:
$sql = mysqli_query(
$mysqli,
"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN categories ON ticket_category = category_id
WHERE $ticket_status_snippet " . $ticket_assigned_query . "
$category_snippet
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
$ticket_billable_snippet
$ticket_permission_snippet
$client_query
ORDER BY
CASE
WHEN '$sort' = 'ticket_priority' THEN
CASE ticket_priority
WHEN 'High' THEN 1
WHEN 'Medium' THEN 2
WHEN 'Low' THEN 3
ELSE 4 -- Optional: for unexpected priority values
END
ELSE NULL
END $order,
$sort $order -- Apply normal sorting by $sort and $order
LIMIT $record_from, $record_to"
);
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_resolved_at IS NOT NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Unassigned tickets
$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_unassigned);
$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
//Get Total tickets assigned to me
$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_resolved_at IS NULL $client_query $ticket_permission_snippet");
$row = mysqli_fetch_array($sql_total_tickets_assigned);
$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$sql_categories = mysqli_query(
$mysqli,
"SELECT * FROM categories
WHERE category_type = 'Ticket'
ORDER BY category_name"
);
?>
<style>
.popover {
max-width: 600px;
}
</style>
<div class="card card-dark">
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
<small class="ml-3">
<a href="?<?php echo $client_url; ?>status=Open" class="text-light"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
<a href="?<?php echo $client_url; ?>status=Closed" class="text-light"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
</small>
</h3>
<div class="card-tools">
<div class="btn-group">
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
<i class="fas fa-plus mr-2"></i>New Ticket
</button>
<?php if ($num_rows[0] > 0) { ?>
<button type="button" class="btn btn-primary dropdown-toggle dropdown-toggle-split" data-toggle="dropdown"></button>
<div class="dropdown-menu">
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#exportTicketModal">
<i class="fa fa-fw fa-download mr-2"></i>Export
</a>
</div>
<?php } ?>
</div>
</div>
</div>
<div class="card-body">
<form autocomplete="off">
<?php if ($client_url) { ?>
<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
<?php } ?>
<div class="row">
<div class="col-sm-4">
<div class="input-group">
<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
<div class="input-group-append">
<button class="btn btn-secondary" type="button" data-toggle="collapse" data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
<button class="btn btn-primary"><i class="fa fa-search"></i></button>
</div>
</div>
</div>
<div class="col-sm-8">
<div class="btn-group float-right">
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fa fa-fw fa-eye mr-2"></i>View
</button>
<div class="dropdown-menu">
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'list']))); ?>">List</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'compact']))); ?>">Compact List</a>
<?php if ($status !== 'Closed') {?>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'kanban']))); ?>">Kanban</a>
<?php } ?>
</div>
</div>
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fa fa-fw fa-layer-group mr-2"></i>Categories
</button>
<div class="dropdown-menu">
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['category' => 'all']))); ?>">All</a>
<div class="dropdown-divider"></div>
<?php
while ($row = mysqli_fetch_array($sql_categories)) {
$category_id = intval($row['category_id']);
$category_name = nullable_htmlentities($row['category_name']);
$category_color = nullable_htmlentities($row['category_color']);
?>
<a class="dropdown-item" href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['category' => $category_id]))); ?>"><?php echo $category_name ?></a>
<div class="dropdown-divider"></div>
<?php } ?>
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['category' => 'empty']))); ?>">No Category</a>
</div>
</div>
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" id="categoriesDropdownMenuButton" data-toggle="dropdown">
<i class="fa fa-fw fa-envelope mr-2"></i>My Tickets
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="?<?php echo $client_url; ?>status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="?<?php echo $client_url; ?>status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
</div>
</div>
<a href="?<?php echo $client_url; ?>assigned=unassigned" class="btn btn-outline-danger">
<i class="fa fa-fw fa-exclamation-triangle mr-2"></i>Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong>
</a>
<?php if (lookupUserPermission("module_support") >= 2) { ?>
<div class="dropdown ml-2" id="bulkActionButton" hidden>
<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditCategoryTicketModal">
<i class="fas fa-fw fa-layer-group mr-2"></i>Set Category
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketToProjectModal">
<i class="fas fa-fw fa-project-diagram mr-2"></i>Add to Project
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkMergeTicketModal">
<i class="fas fa-fw fa-clone mr-2"></i>Merge
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
<i class="fas fa-fw fa-check mr-2"></i>Resolve
</a>
</div>
</div>
<?php } ?>
</div>
</div>
</div>
<div
class="collapse
<?php
if (
!empty($_GET['dtf'])
|| (isset($_GET['canned_date']) && $_GET['canned_date'] !== "custom")
|| (isset($_GET['status']) && is_array($_GET['status'])
|| (isset($_GET['assigned']) && $_GET['assigned']
)))
{ echo "show"; }
?>"
id="advancedFilter"
>
<div class="row">
<div class="col-md-2">
<div class="form-group">
<label>Canned Date</label>
<select onchange="this.form.submit()" class="form-control select2" name="canned_date">
<option <?php if ($_GET['canned_date'] == "custom") {
echo "selected";
} ?> value="custom">Custom
</option>
<option <?php if ($_GET['canned_date'] == "today") {
echo "selected";
} ?> value="today">Today
</option>
<option <?php if ($_GET['canned_date'] == "yesterday") {
echo "selected";
} ?> value="yesterday">Yesterday
</option>
<option <?php if ($_GET['canned_date'] == "thisweek") {
echo "selected";
} ?> value="thisweek">This Week
</option>
<option <?php if ($_GET['canned_date'] == "lastweek") {
echo "selected";
} ?> value="lastweek">Last Week
</option>
<option <?php if ($_GET['canned_date'] == "thismonth") {
echo "selected";
} ?> value="thismonth">This Month
</option>
<option <?php if ($_GET['canned_date'] == "lastmonth") {
echo "selected";
} ?> value="lastmonth">Last Month
</option>
<option <?php if ($_GET['canned_date'] == "thisyear") {
echo "selected";
} ?> value="thisyear">This Year
</option>
<option <?php if ($_GET['canned_date'] == "lastyear") {
echo "selected";
} ?> value="lastyear">Last Year
</option>
</select>
</div>
</div>
<div class="col-md-2">
<div class="form-group">
<label>Date From</label>
<input onchange="this.form.submit()" type="date" class="form-control" name="dtf" max="2999-12-31" value="<?php echo nullable_htmlentities($dtf); ?>">
</div>
</div>
<div class="col-md-2">
<div class="form-group">
<label>Date To</label>
<input onchange="this.form.submit()" type="date" class="form-control" name="dtt" max="2999-12-31" value="<?php echo nullable_htmlentities($dtt); ?>">
</div>
</div>
<div class="col-md-2">
<div class="form-group">
<label>Ticket Status</label>
<select onchange="this.form.submit()" class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_active = 1");
while ($row = mysqli_fetch_array($sql_ticket_status)) {
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
<option value="<?php echo $ticket_status_id ?>" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array($ticket_status_id, $_GET['status'])) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
<?php } ?>
</select>
</div>
</div>
<div class="col-md-2">
<div class="form-group">
<label>Assigned to</label>
<select onchange="this.form.submit()" class="form-control select2" name="assigned">
<option value="" <?php if ($ticket_assigned_filter_id == "") { echo "selected"; } ?>>Any</option>
<option value="unassigned" <?php if ($ticket_assigned_filter_id == "0") { echo "selected"; } ?>>Unassigned</option>
<?php
$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_type = 1 AND user_archived_at IS NULL ORDER BY user_name ASC");
while ($row = mysqli_fetch_array($sql_assign_to)) {
$user_id = intval($row['user_id']);
$user_name = nullable_htmlentities($row['user_name']);
?>
<option <?php if ($ticket_assigned_filter_id == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
<?php
}
?>
</select>
</div>
</div>
</div>
</div>
</form>
</div>
</div>
<?php
if (isset($_GET["view"])) {
if ($_GET["view"] == "list") {
require_once "tickets_list.php";
} elseif ($_GET["view"] == "compact") {
require_once "tickets_compact.php";
} elseif ($_GET["view"] == "kanban") {
require_once "tickets_kanban.php";
}
} else {
// here we have to get default view setting
if ($config_ticket_default_view === 0) {
require_once "tickets_list.php";
} elseif ($config_ticket_default_view === 1) {
require_once "tickets_compact.php";
} elseif ($config_ticket_default_view === 2) {
require_once "tickets_kanban.php";
} else {
require_once "tickets_list.php";
}
}
?>
<script src="js/bulk_actions.js"></script>
<?php
require_once "modals/ticket_add_modal.php";
require_once "modals/ticket_export_modal.php";
require_once "includes/footer.php";