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ticket.php
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<?php
// If client_id is in URI then show client Side Bar and client header
if (isset($_GET['client_id'])) {
require_once "includes/inc_all_client.php";
$client_url = "client_id=$client_id&";
} else {
require_once "includes/inc_all.php";
$client_url = '';
}
// Perms
enforceUserPermission('module_support');
// Initialize the HTML Purifier to prevent XSS
require_once "plugins/htmlpurifier/HTMLPurifier.standalone.php";
$purifier_config = HTMLPurifier_Config::createDefault();
$purifier_config->set('Cache.DefinitionImpl', null); // Disable cache by setting a non-existent directory or an invalid one
$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
$purifier = new HTMLPurifier($purifier_config);
if (isset($_GET['ticket_id'])) {
$ticket_id = intval($_GET['ticket_id']);
$sql = mysqli_query(
$mysqli,
"SELECT * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN asset_interfaces ON interface_asset_id = asset_id AND interface_primary = 1
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN projects ON ticket_project_id = project_id
LEFT JOIN invoices ON ticket_invoice_id = invoice_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN categories ON ticket_category = category_id
WHERE ticket_id = $ticket_id
$access_permission_query
LIMIT 1"
);
if (mysqli_num_rows($sql) == 0) {
echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
include_once "includes/footer.php";
} else {
$row = mysqli_fetch_array($sql);
$client_id = intval($row['client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$client_type = nullable_htmlentities($row['client_type']);
$client_website = nullable_htmlentities($row['client_website']);
$client_net_terms = intval($row['client_net_terms']);
if ($client_net_terms == 0) {
$client_net_terms = $config_default_net_terms;
}
$client_rate = floatval($row['client_rate']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_category = intval($row['ticket_category']);
$ticket_category_display = nullable_htmlentities($row['category_name']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_details = $purifier->purify($row['ticket_details']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_onsite = intval($row['ticket_onsite']);
if ($ticket_scheduled_for) {
$ticket_scheduled_wording = "$ticket_scheduled_for";
} else {
$ticket_scheduled_wording = "Add";
}
//Set Ticket Badge Color based of priority
if ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
} elseif ($ticket_priority == "Low") {
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
} else {
$ticket_priority_display = "";
}
$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
$ticket_status = intval($row['ticket_status_id']);
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_ago = timeAgo($row['ticket_created_at']);
$ticket_date = date('Y-m-d', strtotime($ticket_created_at));
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_ago = timeAgo($row['ticket_updated_at']);
$ticket_resolved_at = nullable_htmlentities($row['ticket_resolved_at']);
$ticket_resolved_at_ago = timeAgo($row['ticket_resolved_at']);
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$ticket_closed_at_ago = timeAgo($row['ticket_closed_at']);
$ticket_closed_by = intval($row['ticket_closed_by']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
$ticket_assigned_to_display = "<span class='text-danger'>Not Assigned</span>";
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
// Tab Title // No Sanitizing needed
$page_title = $row['ticket_subject'];
$tab_title = "{$row['ticket_prefix']}{$row['ticket_number']}";
$contact_id = intval($row['contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_title = nullable_htmlentities($row['contact_title']);
$contact_email = nullable_htmlentities($row['contact_email']);
$contact_phone_country_code = nullable_htmlentities($row['contact_phone_country_code']);
$contact_phone = nullable_htmlentities(formatPhoneNumber($row['contact_phone'], $contact_phone_country_code));
$contact_extension = nullable_htmlentities($row['contact_extension']);
$contact_mobile_country_code = nullable_htmlentities($row['contact_mobile_country_code']);
$contact_mobile = nullable_htmlentities(formatPhoneNumber($row['contact_mobile'], $contact_mobile_country_code));
$asset_id = intval($row['asset_id']);
$asset_ip = nullable_htmlentities($row['interface_ip']);
$asset_name = nullable_htmlentities($row['asset_name']);
$asset_type = nullable_htmlentities($row['asset_type']);
$asset_uri = nullable_htmlentities($row['asset_uri']);
$asset_make = nullable_htmlentities($row['asset_make']);
$asset_model = nullable_htmlentities($row['asset_model']);
$asset_serial = nullable_htmlentities($row['asset_serial']);
$asset_os = nullable_htmlentities($row['asset_os']);
$asset_warranty_expire = nullable_htmlentities($row['asset_warranty_expire']);
$asset_icon = getAssetIcon($asset_type);
$vendor_id = intval($row['ticket_vendor_id']);
$vendor_name = nullable_htmlentities($row['vendor_name']);
$vendor_description = nullable_htmlentities($row['vendor_description']);
$vendor_account_number = nullable_htmlentities($row['vendor_account_number']);
$vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']);
$vendor_phone = formatPhoneNumber($row['vendor_phone']);
$vendor_extension = nullable_htmlentities($row['vendor_extension']);
$vendor_email = nullable_htmlentities($row['vendor_email']);
$vendor_website = nullable_htmlentities($row['vendor_website']);
$vendor_hours = nullable_htmlentities($row['vendor_hours']);
$vendor_sla = nullable_htmlentities($row['vendor_sla']);
$vendor_code = nullable_htmlentities($row['vendor_code']);
$vendor_notes = nullable_htmlentities($row['vendor_notes']);
$location_id = intval($row['location_id']);
$location_name = nullable_htmlentities($row['location_name']);
$location_address = nullable_htmlentities($row['location_address']);
$location_city = nullable_htmlentities($row['location_city']);
$location_state = nullable_htmlentities($row['location_state']);
$location_zip = nullable_htmlentities($row['location_zip']);
$location_phone = formatPhoneNumber($row['location_phone']);
$invoice_id = intval($row['ticket_invoice_id']);
$invoice_prefix = nullable_htmlentities($row['invoice_prefix']);
$invoice_number = intval($row['invoice_number']);
$invoice_created_at = nullable_htmlentities($row['invoice_created_at']);
$project_id = intval($row['project_id']);
$project_prefix = nullable_htmlentities($row['project_prefix']);
$project_number = intval($row['project_number']);
$project_name = nullable_htmlentities($row['project_name']);
$project_description = nullable_htmlentities($row['project_description']);
$project_due = nullable_htmlentities($row['project_due']);
$project_manager = nullable_htmlentities($row['project_manager']);
if($project_manager) {
$sql_project_manager = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $project_manager");
$row = mysqli_fetch_array($sql_project_manager);
$project_manager_name = nullable_htmlentities($row['user_name']);
}
if ($contact_id) {
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = intval($row['ticket_related_open']);
$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = intval($row['ticket_related_closed']);
$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = intval($row['ticket_related_total']);
}
//Get Total Ticket Time
$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
// Client Tags
$client_tag_name_display_array = array();
$client_tag_id_array = array();
$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_id = $client_id ORDER BY tag_name ASC");
while ($row = mysqli_fetch_array($sql_client_tags)) {
$client_tag_id = intval($row['tag_id']);
$client_tag_name = nullable_htmlentities($row['tag_name']);
$client_tag_color = nullable_htmlentities($row['tag_color']);
if (empty($client_tag_color)) {
$client_tag_color = "dark";
}
$client_tag_icon = nullable_htmlentities($row['tag_icon']);
if (empty($client_tag_icon)) {
$client_tag_icon = "tag";
}
$client_tag_id_array[] = $client_tag_id;
$client_tag_name_display_array[] = "<span class='badge text-light p-1 mr-1' style='background-color: $client_tag_color;'><i class='fa fa-fw fa-$client_tag_icon mr-2'></i>$client_tag_name</span>";
}
$client_tags_display = implode(' ', $client_tag_name_display_array);
// Get the number of ticket Responses
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
$ticket_all_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_all_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_all_comments_sql);
$ticket_all_comments_count = intval($row['ticket_all_comments_count']);
$ticket_internal_notes_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_internal_notes_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Internal' AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_internal_notes_sql);
$ticket_internal_notes_count = intval($row['ticket_internal_notes_count']);
$ticket_public_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_public_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND (ticket_reply_type = 'Public' OR ticket_reply_type = 'Client') AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_public_comments_sql);
$ticket_public_comments_count = intval($row['ticket_public_comments_count']);
$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(log_id) AS ticket_events_count FROM logs WHERE log_type = 'Ticket' AND log_entity_id = $ticket_id");
$row = mysqli_fetch_array($ticket_events_sql);
$ticket_events_count = intval($row['ticket_events_count']);
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
$dt_value = $asset_warranty_expire; //sample date
$warranty_check = date('m/d/Y', strtotime('-8 hours'));
if ($dt_value <= $date) {
$dt_value = "Expired on $asset_warranty_expire";
$warranty_status_color = 'red';
} else {
$warranty_status_color = 'green';
}
if ($asset_warranty_expire == "NULL") {
$dt_value = "None";
$warranty_status_color = 'red';
}
// Get ticket replies
$sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC"
);
// Get ticket Events
$sql_ticket_events = mysqli_query($mysqli, "SELECT * FROM ticket_history
WHERE ticket_history_ticket_id = $ticket_id
ORDER BY ticket_history_id DESC"
);
// Get Technicians to assign the ticket to
$sql_assign_to_select = mysqli_query(
$mysqli,
"SELECT user_id, user_name FROM users
WHERE user_role_id > 1
AND user_type = 1
AND user_status = 1
AND user_archived_at IS NULL
ORDER BY user_name ASC"
);
// Get Watchers
$sql_ticket_watchers = mysqli_query($mysqli, "SELECT * FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id ORDER BY watcher_email DESC");
// Get Additional Assets
$sql_additional_assets = mysqli_query($mysqli, "SELECT * FROM assets, ticket_assets
WHERE assets.asset_id = ticket_assets.asset_id
AND ticket_id = $ticket_id
AND assets.asset_id != $asset_id"
);
// Get Ticket Attachments
$sql_ticket_attachments = mysqli_query(
$mysqli,
"SELECT * FROM ticket_attachments
WHERE ticket_attachment_reply_id IS NULL
AND ticket_attachment_ticket_id = $ticket_id"
);
// Get Tasks
$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_order ASC, task_id ASC");
$task_count = mysqli_num_rows($sql_tasks);
// Get Completed Task Count
$sql_tasks_completed = mysqli_query($mysqli,
"SELECT * FROM tasks
WHERE task_ticket_id = $ticket_id
AND task_completed_at IS NOT NULL"
);
$completed_task_count = mysqli_num_rows($sql_tasks_completed);
// Tasks Completed Percent
if ($task_count) {
$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
}
// Get all Assigned ticket Users as a comma-separated string
$sql_ticket_collaborators = mysqli_query($mysqli, "
SELECT GROUP_CONCAT(DISTINCT user_name SEPARATOR ', ') AS user_names
FROM users
LEFT JOIN ticket_replies ON user_id = ticket_reply_by
WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id
");
// Fetch the result
$row = mysqli_fetch_assoc($sql_ticket_collaborators);
// The user names in a comma-separated string
$ticket_collaborators = nullable_htmlentities($row['user_names']);
?>
<link rel="stylesheet" href="plugins/dragula/dragula.min.css">
<!-- Breadcrumbs-->
<ol class="breadcrumb d-print-none">
<?php if (isset($_GET['client_id'])) { ?>
<li class="breadcrumb-item">
<a href="client_overview.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
</li>
<li class="breadcrumb-item">
<a href="tickets.php?client_id=<?php echo $client_id; ?>">Tickets</a>
</li>
<?php } else { ?>
<li class="breadcrumb-item">
<a href="tickets.php">Tickets</a>
</li>
<li class="breadcrumb-item">
<a href="tickets.php?client_id=<?php echo $client_id; ?>"><?php echo $client_name; ?></a>
</li>
<?php } ?>
<li class="breadcrumb-item active"><i class="fas fa-life-ring mr-1"></i><?php echo "$ticket_prefix$ticket_number";?></li>
</ol>
<div class="card">
<div class="card-header">
<div class="card-title">
<i class="fa fa-2x fa-fw fa fa-life-ring text-secondary mr-2"></i>
<span class="h3">
<?php echo "$ticket_prefix$ticket_number"; ?>
<span class='badge badge-pill text-light ml-1' style="background-color: <?php echo $ticket_status_color; ?>">
<?php echo $ticket_status_name; ?>
</span>
</span>
</div>
<?php if (lookupUserPermission("module_support") >= 2) { ?>
<div class="card-tools d-print-none">
<div class="btn-toolbar">
<?php if ($config_ai_enable == 1) { ?>
<button class="btn btn-info btn-sm ml-3" data-toggle="modal" data-target="#summaryModal">
<i class="fas fa-fw fa-lightbulb mr-2"></i>Summary
</button>
<?php } ?>
<?php if ($config_module_enable_accounting && $ticket_billable == 1 && empty($invoice_id) && lookupUserPermission("module_sales") >= 2) { ?>
<a href="#" class="btn btn-light btn-sm ml-3" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
<i class="fas fa-fw fa-file-invoice mr-2"></i>Invoice
</a>
<?php }
if (empty($ticket_closed_at)) { ?>
<?php if (empty($ticket_closed_at) && !empty($ticket_resolved_at)) { ?>
<a href="post.php?reopen_ticket=<?php echo $ticket_id; ?>" class="btn btn-light btn-sm ml-3">
<i class="fas fa-fw fa-redo mr-2"></i>Reopen
</a>
<?php } ?>
<?php if (empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
<a href="post.php?resolve_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>" class="btn btn-dark btn-sm confirm-link ml-3" id="ticket_close">
<i class="fas fa-fw fa-check mr-2"></i>Resolve
</a>
<?php } ?>
<?php if (!empty($ticket_resolved_at) && $task_count == $completed_task_count) { ?>
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>" class="btn btn-dark btn-sm confirm-link ml-3" id="ticket_close">
<i class="fas fa-fw fa-gavel mr-2"></i>Close
</a>
<?php } ?>
<div class="dropdown dropleft text-center ml-3">
<button class="btn btn-secondary btn-sm" type="button" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fas fa-fw fa-ellipsis-v"></i>
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="#"
data-toggle = "ajax-modal"
data-modal-size = "lg"
data-ajax-url = "ajax/ajax_ticket_edit.php"
data-ajax-id = "<?php echo $ticket_id; ?>"
>
<i class="fas fa-fw fa-edit mr-2"></i>Edit
</a>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#mergeTicketModal<?php echo $ticket_id; ?>">
<i class="fas fa-fw fa-clone mr-2"></i>Merge
</a>
<?php if (empty($ticket_closed_at)) { ?>
<div class="dropdown-divider"></div>
<a class="dropdown-item"
data-toggle = "ajax-modal"
data-ajax-url = "ajax/ajax_ticket_contact.php"
data-ajax-id = "<?php echo $ticket_id; ?>"
>
<i class="fa fa-fw fa-user mr-2"></i>Add Contact
</a>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketAssetModal<?php echo $ticket_id; ?>">
<i class="fas fa-fw fa-desktop mr-2"></i>Add Asset
</a>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketVendorModal<?php echo $ticket_id; ?>">
<i class="fas fa-fw fa-building mr-2"></i>Add Vendor
</a>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#addTicketWatcherModal">
<i class="fas fa-fw fa-users mr-2"></i>Add Watcher
</a>
<?php } ?>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" id="clientChangeTicketModalLoad" data-target="#clientChangeTicketModal">
<i class="fas fa-fw fa-people-carry mr-2"></i>Change Client
</a>
<?php if (lookupUserPermission("module_support") == 3) { ?>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
<i class="fas fa-fw fa-trash mr-2"></i>Delete
</a>
<?php } ?>
</div>
</div>
<?php } ?>
</div>
</div>
<?php } ?>
</div> <!-- Card Header -->
<div class="card-body pt-3 pb-0">
<div class="row">
<div class="col-sm-4">
<h5><?php echo $client_name; ?></h5>
<div title="<?php echo $ticket_created_at; ?>">
<i class="fa fa-fw fa-calendar text-secondary mr-2"></i><?php echo $ticket_created_at_ago; ?>
</div>
<div class="mt-1" title="<?php echo $ticket_updated_at; ?>">
<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?php echo $ticket_updated_at_ago; ?></strong>
</div>
<!-- Ticket closure info -->
<?php
if (!empty($ticket_closed_at)) {
$ticket_closed_by_display = 'User';
if (!empty($ticket_closed_by)) {
$sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
$row = mysqli_fetch_array($sql_closed_by);
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
}
?>
<div class="mt-1">
<i class="fa fa-fw fa-user text-secondary mr-2"></i>Closed by: <?php echo ucwords($ticket_closed_by_display); ?>
</div>
<div class="mt-1">
<i class="fa fa-fw fa-clock text-secondary mr-2"></i>Closed at: <?php echo $ticket_closed_at; ?>
</div>
<div class="mt-1">
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
</div>
<?php if($ticket_feedback) { ?>
<div class="mt-1">
<i class="fa fa-fw fa-comment-dots text-secondary mr-2"></i>Feedback: <?php echo $ticket_feedback; ?>
</div>
<?php } ?>
<?php } else { ?>
<div class="mt-1">
<a href="#"
data-toggle = "ajax-modal"
data-ajax-url = "ajax/ajax_ticket_assign.php"
data-ajax-id = "<?php echo $ticket_id; ?>">
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
</a>
</div>
<?php } ?>
<!-- END Ticket closure info -->
</div>
<div class="col-sm-4">
<div>
<i class="fa fa-fw fa-thermometer-half text-secondary mr-2"></i>
<a href="#"
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
data-toggle = "ajax-modal"
data-ajax-url = "ajax/ajax_ticket_priority.php"
data-ajax-id = "<?php echo $ticket_id; ?>"
<?php } ?>
>
<?php echo $ticket_priority_display; ?>
</a>
</div>
<?php
// Ticket scheduling
if (empty ($ticket_closed_at)) { ?>
<div class="mt-1">
<i class="fa fa-fw fa-calendar-check text-secondary mr-2"></i>Scheduled: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"> <?php echo $ticket_scheduled_wording ?> </a>
</div>
<?php }
// Billable
if ($config_module_enable_accounting) { ?>
<?php if ($invoice_id && lookupUserPermission("module_sales") >= 1) { ?>
<div class="mt-1">
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Invoiced: <?php echo "$invoice_prefix$invoice_number"; ?>
</div>
<?php } elseif (lookupUserPermission("module_sales") >= 1) { ?>
<div class="mt-1">
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Ticket is
<a href="#"
data-toggle = "ajax-modal"
data-ajax-url = "ajax/ajax_ticket_billable.php"
data-ajax-id = "<?php echo $ticket_id; ?>"
>
<?php
if ($ticket_billable == 1) {
echo "<span class='text-bold text-dark'>Billable</span>";
} else {
echo "<span class='text-muted'>Not Billable</span>";
}
?>
</a>
</div>
<?php } // End if Invoice ?>
<?php } // End If Accounting mod enabled ?>
</div>
<div class="col-sm-4">
<?php if ($task_count) { ?>
Tasks Completed<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
<div class="progress mt-2" style="height: 20px;">
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
</div>
<?php } ?>
<?php
// Time tracking
if ($ticket_total_reply_time) { ?>
<div class="mt-1">
<i class="far fa-fw fa-clock text-secondary mr-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?>
</div>
<?php } ?>
<?php if ($ticket_collaborators) { ?>
<div class="mt-2">
<i class="fas fa-fw fa-users mr-2 text-secondary"></i><?php echo $ticket_collaborators; ?>
</div>
<?php } ?>
<?php if ($ticket_category > 0) { ?>
<div class="mt-2">
<i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><?php echo $ticket_category_display; ?>
</div>
<?php } ?>
<div class="mt-2">
<span class="text-info" id="ticket_collision_viewing"></span>
</div>
</div>
</div>
<br>
</div>
</div>
<div class="row">
<div class="col-md-9">
<div class="card card-dark mb-3">
<div class="card-header">
<h3 class="card-title">
Ticket Details
</h3>
</div>
<div class="card-header bg-light">
<h3 class="card-title">
<span class="text-muted">Subject:</span> <span><?php echo $ticket_subject; ?></span>
</h3>
</div>
<div class="card-body prettyContent" id="ticketDetails">
<?php echo $ticket_details; ?>
<?php
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
}
?>
</div>
</div>
<!-- Only show ticket reply modal if status is not closed -->
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?>
<div class="card card-body d-print-none pb-0">
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
<div class="form-group">
<div class="btn-group btn-block btn-group-toggle" data-toggle="buttons">
<label class="btn btn-outline-secondary active">
<input type="radio" name="public_reply_type" value="0" checked>Internal Note
</label>
<label class="btn btn-outline-secondary">
<input type="radio" name="public_reply_type" value="2">Public Comment & Email
</label>
<label class="btn btn-outline-secondary">
<input type="radio" name="public_reply_type" value="1">Public Comment
</label>
</div>
</div>
<div class="form-group">
<textarea
class="form-control tinymceTicket<?php if ($config_ai_enable) { echo "AI"; } ?>" name="ticket_reply"
placeholder="Type a response">
<?php echo nl2br(getFieldById('user_settings',$session_user_id,'user_config_signature','html')); ?>
</textarea>
</div>
<div class="form-row">
<div class="col-md-3">
<div class="input-group mb-3">
<select class="form-control select2" name="status" required>
<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
<?php
$status_snippet = '';
if ($task_count !== $completed_task_count) {
$status_snippet = "AND ticket_status_id != 4";
}
$sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1 $status_snippet");
while ($row = mysqli_fetch_array($sql_ticket_status)) {
$ticket_status_id_select = intval($row['ticket_status_id']);
$ticket_status_name_select = nullable_htmlentities($row['ticket_status_name']); ?>
<option value="<?php echo $ticket_status_id_select ?>" <?php if ($ticket_status == $ticket_status_id_select) { echo 'selected'; } ?>> <?php echo $ticket_status_name_select ?> </option>
<?php } ?>
</select>
</div>
</div>
<!-- Time Tracking -->
<div class="col-md-6">
<div class="input-group mb-3">
<div class="input-group-prepend px-0 col-2">
<input type="text" class="form-control" inputmode="numeric" id="hours" name="hours" placeholder="Hrs" min="0" max="23" pattern="0?[0-9]|1[0-9]|2[0-3]">
</div>
<div class="px-0 col-2">
<input type="text" class="form-control" inputmode="numeric" id="minutes" name="minutes" placeholder="Mins" min="0" max="59" pattern="[0-5]?[0-9]">
</div>
<div class="input-group-append px-0 col-2">
<input type="text" class="form-control" inputmode="numeric" id="seconds" name="seconds" placeholder="Secs" min="0" max="59" pattern="[0-5]?[0-9]">
</div>
<div class="btn-group">
<button type="button" class="btn btn-light" id="startStopTimer"><i class="fas fa-play"></i></button>
<button type="button" class="btn btn-light" id="resetTimer"><i class="fas fa-redo-alt"></i></button>
</div>
</div>
</div>
<div class="col-md-3">
<div class="btn-toolbar float-right">
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-success ml-3"><i class="fas fa-check mr-2"></i>Submit</button>
</div>
</div>
</div>
</form>
</div>
<!-- End IF for reply modal -->
<?php } ?>
<!-- Ticket Responses -->
<h6>Responses: <?php echo $ticket_all_comments_count; ?></h6>
<!-- Ticket replies -->
<?php
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
$ticket_reply_id = intval($row['ticket_reply_id']);
$ticket_reply = $purifier->purify($row['ticket_reply']);
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
$ticket_reply_created_at_ago = timeAgo($row['ticket_reply_created_at']);
$ticket_reply_updated_at = nullable_htmlentities($row['ticket_reply_updated_at']);
$ticket_reply_updated_at_ago = timeAgo($row['ticket_reply_updated_at']);
$ticket_reply_by = intval($row['ticket_reply_by']);
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
$user_initials = initials($row['contact_name']);
$user_avatar = nullable_htmlentities($row['contact_photo']);
$avatar_link = "uploads/clients/$client_id/$user_avatar";
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
$user_id = intval($row['user_id']);
$user_avatar = nullable_htmlentities($row['user_avatar']);
$user_initials = initials($row['user_name']);
$avatar_link = "uploads/users/$user_id/$user_avatar";
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
}
$sql_ticket_reply_attachments = mysqli_query(
$mysqli,
"SELECT * FROM ticket_attachments
WHERE ticket_attachment_reply_id = $ticket_reply_id
AND ticket_attachment_ticket_id = $ticket_id"
);
?>
<!-- Begin ticket reply card -->
<div class="card border-left border-<?php if ($ticket_reply_type == 'Internal') { echo "dark"; } elseif ($ticket_reply_type == 'Client') { echo "warning"; } else { echo "info"; } ?> mb-3">
<div class="card-header">
<div class="d-flex justify-content-between align-items-center w-100">
<!-- Left side content -->
<div class="d-flex align-items-center">
<?php if (!empty($user_avatar)) { ?>
<img src="<?php echo $avatar_link; ?>" alt="User Avatar" class="img-size-50 mr-3 img-circle">
<?php } else { ?>
<span class="fa-stack fa-2x">
<i class="fa fa-circle fa-stack-2x text-secondary"></i>
<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
</span>
<?php } ?>
<div class="ml-3">
<h3 class="card-title"><?php echo $ticket_reply_by_display; ?></h3>
<div>
<?php if ($ticket_reply_type !== "Client") { ?>
<div>
<br><small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
</div>
<?php } ?>
</div>
</div>
</div>
<!-- Right-side content -->
<div class="text-right d-flex flex-column align-items-end">
<div class="card-tools d-print-none mb-2">
<div class="dropdown dropleft">
<?php if (lookupUserPermission("module_support") >= 2) { ?>
<button class="btn btn-sm btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fas fa-fw fa-ellipsis-v"></i>
</button>
<div class="dropdown-menu">
<a href="#" class="dropdown-item"
data-toggle = "ajax-modal"
data-modal-size = "lg"
data-ajax-url = "ajax/ajax_ticket_reply_redact.php"
data-ajax-id = "<?php echo $ticket_reply_id; ?>"
>
<i class="fas fa-fw fa-pen text-danger mr-2"></i>Redact
</a>
<?php if ($ticket_reply_type !== "Client" && empty($ticket_closed_at)) { ?>
<div class="dropdown-divider"></div>
<a href="#" class="dropdown-item"
data-toggle = "ajax-modal"
data-modal-size = "lg"
data-ajax-url = "ajax/ajax_ticket_reply_edit.php"
data-ajax-id = "<?php echo $ticket_reply_id; ?>"
>
<i class="fas fa-fw fa-edit text-secondary mr-2"></i>Edit
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-danger confirm-link" href="post.php?archive_ticket_reply=<?php echo $ticket_reply_id; ?>">
<i class="fas fa-fw fa-archive mr-2"></i>Archive
</a>
<?php } ?>
</div>
<?php } ?>
</div>
</div>
<small class="text-muted">
<div title="Created: <?php echo $ticket_reply_created_at; if ($ticket_reply_updated_at) { echo '. Edited: ' . $ticket_reply_updated_at; } ?>">
<?php echo $ticket_reply_type . " - " . $ticket_reply_created_at_ago; if ($ticket_reply_updated_at) { echo '*'; } ?>
</div>
</small>
</div>
</div>
</div>
<div class="card-body prettyContent">
<?php echo $ticket_reply; ?>
<?php
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
}
?>
</div>
</div>
<!-- End ticket reply card -->
<?php
}
?>
</div>
<div class="col-md-3">
<!-- Contact card -->
<?php if ($contact_id) { ?>
<div class="card card-body mb-3">
<h5 class="text-secondary">Contact</h5>
<div>
<i class="fa fa-fw fa-user text-secondary mr-2"></i><a href="#" data-toggle="ajax-modal"
data-modal-size="lg"
data-ajax-url="ajax/ajax_contact_details.php"
data-ajax-id="<?php echo $contact_id; ?>"><strong><?php echo $contact_name; ?></strong>
</a>
</div>
<?php
if (!empty($location_name)) { ?>
<div class="mt-2">
<i class="fa fa-fw fa-map-marker-alt text-secondary mr-2"></i><?php echo $location_name; ?>
</div>
<?php }
if (!empty($contact_email)) { ?>
<div class="mt-2">
<i class="fa fa-fw fa-envelope text-secondary mr-2"></i><a href="mailto:<?php echo $contact_email; ?>"><?php echo $contact_email; ?></a>
</div>
<?php }
if (!empty($contact_phone)) { ?>
<div class="mt-2">
<i class="fa fa-fw fa-phone text-secondary mr-2"></i><a href="tel:<?php echo $contact_phone; ?>"><?php echo $contact_phone; ?></a>
</div>
<?php }
if (!empty($contact_mobile)) { ?>
<div class="mt-2">
<i class="fa fa-fw fa-mobile-alt text-secondary mr-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
</div>
<?php } ?>
</div>
<?php } else { ?>
<div class="card card-body mb-3">
<h5 class="text-secondary">Contact</h5>
<div>
<i class="fa fa-fw fa-user text-secondary mr-2"></i>
<a href="#"
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
data-toggle = "ajax-modal"
data-ajax-url = "ajax/ajax_ticket_contact.php"
data-ajax-id = "<?php echo $ticket_id; ?>"
<?php } ?>
>
<i>No One</i>
</a>
</div>
</div>
<?php } ?>
<!-- End contact card -->
<!-- Tasks Card -->
<?php if (empty($ticket_resolved_at) || (!empty($ticket_resolved_at) && $task_count > 0)) { ?>
<div class="card card-body">
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
<div class="form-group">
<div class="input-group input-group-sm">
<input type="text" class="form-control" name="name" placeholder="Create Task">
<div class="input-group-append">
<button type="submit" name="add_task" class="btn btn-secondary">
<i class="fas fa-check"></i>
</button>
</div>
</div>
</div>
</form>
<?php } ?>
<table class="table table-sm">
<?php
while($row = mysqli_fetch_array($sql_tasks)){
$task_id = intval($row['task_id']);
$task_name = nullable_htmlentities($row['task_name']);
//$task_description = nullable_htmlentities($row['task_description']); // not in db yet
$task_completion_estimate = intval($row['task_completion_estimate']);
$task_completed_at = nullable_htmlentities($row['task_completed_at']);
?>
<tr data-task-id="<?php echo $task_id; ?>">
<td>
<?php if ($task_completed_at) { ?>
<i class="far fa-fw fa-check-square text-primary"></i>
<?php } elseif (lookupUserPermission("module_support") >= 2) { ?>
<a href="post.php?complete_task=<?php echo $task_id; ?>">
<i class="far fa-fw fa-square text-secondary"></i>
</a>
<?php } ?>
</td>
<td>
<a href="#" class="grab-cursor">
<span class="text-secondary"><?php echo $task_completion_estimate; ?>m</span>
<span class="text-dark"> - <?php echo $task_name; ?></span>
</a>
</td>
<td>
<div class="float-right">
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
<div class="dropdown dropleft text-center">
<button class="btn btn-link text-secondary btn-sm" type="button" data-toggle="dropdown">
<i class="fas fa-fw fa-ellipsis-v"></i>
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="#"
data-toggle = "ajax-modal"
data-ajax-url = "ajax/ajax_ticket_task_edit.php"
data-ajax-id = "<?php echo $task_id; ?>"
>
<i class="fas fa-fw fa-edit mr-2"></i>Edit
</a>
<?php if ($task_completed_at) { ?>
<a class="dropdown-item" href="post.php?undo_complete_task=<?php echo $task_id; ?>">
<i class="fas fa-fw fa-arrow-circle-left mr-2"></i>Mark incomplete
</a>
<?php } ?>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-danger confirm-link" href="post.php?delete_task=<?php echo $task_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
<i class="fas fa-fw fa-trash-alt mr-2"></i>Delete
</a>
</div>
</div>
<?php } ?>
</div>
</td>
</tr>
<?php
}
?>