troubleshoot-01.md

copyright	lastupdated	keywords	subcollection	content-type
years 2023	2023-05-08		workload-protection	troubleshoot

{{site.data.keyword.attribute-definition-list}}

Are you receiving a message that credentials cannot be verified when you run a command?

{: #troubleshoot-01} {: troubleshoot} {: support}

When you run an {{site.data.keyword.sysdigsecure_full}} command, a message is returned that credentials cannot be verified along with a 401 status. {: shortdesc}

A message similar to this message is returned when you run a {{site.data.keyword.sysdigsecure_short}} command:

{"message":"cannot verify credentials","referenceId":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}

...

Status: 401, Message: {"message":"cannot verify credentials","referenceId":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}

{: screen} {: tsSymptoms}

You don't have sufficient permissions to run the command. {: tsCauses}

Review the documentation on controlling access through IAM policies, ensure you have the correct policies set, and retry the command. {: tsResolve}