troubleshooting_solutions_data.md

copyright	lastupdated	keywords	subcollection	content-type
years 2024	2024-09-18	question about warning, solutions in use	openpages	troubleshoot

{{site.data.keyword.attribute-definition-list}}

How do I fix a warning about solutions that are in use?

{: #troubleshoot-solutions} {: troubleshoot}

On the Manage page for your instance, you see a warning about solutions that are not selected but are in use. {: shortdesc}

On the Manage page for your instance, you see a warning that you are using objects that not included in the solutions that you selected. The warning states that the solutions will be added to your instance and in how many days the change will take effect. The warning includes a list of object types and the solutions that include them. The warning is displayed for two weeks. {: tsSymptoms}

When you provisioned {{site.data.keyword.openpages_short}}, you added one or more solutions to your IBM OpenPages instance. When you add a solution, you can use the object types that belong to the solution. You’re billed for the solutions that you use. The warning indicates that your instance is using object types that are outside of the solutions that you are currently subscribed to. {: tsCauses}

You can resolve the issue by taking one of the following actions: {: tsResolve}

• Add the additional solutions to your instance, or
• Delete the objects that are not in the solutions that you selected when you provisioned {{site.data.keyword.openpages_short}}.

To add solutions:

1. Make a list of the solutions that are listed in the warning message.
2. On the Manage page, click Manage solutions.
3. Enable the solutions, and click Update.
4. Wait 30 minutes, and then return to the Manage page to verify that the warning no longer appears.

To delete objects:

1. Make a list of the object types that are listed in the warning message.
2. For each object type, go to its grid view and delete all object instances.
3. Wait 30 minutes, and then return to the Manage page to verify that the warning no longer appears.