responsibilities.md

copyright	lastupdated	keywords	subcollection	content-type
years 2024	2024-12-11	customer responsibilities, IBM responsibilities, terms and conditions	openpages	reference

{{site.data.keyword.attribute-definition-list}}

Understanding your responsibilities when using {{site.data.keyword.openpages_short}}

{: #Responsibility}

Learn about the management responsibilities and terms and conditions that you have when you use {{site.data.keyword.openpages_full}}. For a high-level view of the service types in {{site.data.keyword.cloud_notm}} and the breakdown of responsibilities between the customer and {{site.data.keyword.IBM_notm}} for each type, see Shared responsibilities for {{site.data.keyword.cloud_notm}} offerings. {: shortdesc}

Review the following sections for the specific responsibilities for you and for {{site.data.keyword.IBM_notm}} when you use {{site.data.keyword.openpages_full_notm}}. For the overall terms of use, see {{site.data.keyword.cloud_notm}} Terms and Notices.

Incident and operations management

{: #incident-and-ops}

Task	{{site.data.keyword.IBM_notm}} Responsibilities	Your Responsibilities
Incident and operations management	Maintain {{site.data.keyword.openpages_full_notm}} service instances and infrastructure workloads.	Maintain incident and operations management of your data.
Monitor incidents	Provide notifications for planned maintenance, security bulletins, or unplanned outages.	Set account preferences to receive emails about platform notifications. \n Monitor the IBM Cloud status page for general announcements.
Maintain {{site.data.keyword.cloud_notm}} high availability SLA	Provide Cloud Service across hosts. \n Provide replication, fail-over features, and infrastructure maintenance and updates.	Plan for and create new instances of the service. For more information, see Provisioning your IBM OpenPages as a Service environment.
Monitor logs	Publish relevant log data to their subscribing clients. {{site.data.keyword.openpages_full_notm}} provides clients with the ability to receive the logs once the client configures their instance.	Logging in IBM OpenPages
{: caption="Responsibilities for incident and operations" caption-side="top"}

Change management

{: #change-management}

Task	{{site.data.keyword.IBM_notm}} Responsibilities	Your Responsibilities
Update the {{site.data.keyword.openpages_full_notm}} service	Provide major, minor, and patch version updates for {{site.data.keyword.openpages_full_notm}} interfaces. \n Document changes in the release notes.	Keep your IBM OpenPages software up to date. \n For more information, see Updating your instance of IBM OpenPages to the latest software version.
{: caption="Responsibilities for change management" caption-side="top"}

Identity and access management

{: #idnt_access_mgt}

Identity and access management includes tasks such as authentication, authorization, access control policies, and approving, granting, and revoking access.

Task	IBM responsibilities	Your responsibilities
Access control of the service instance through IAM	Verify the user's permissions on the service instance before allowing access.	Maintain responsibility for any user access that you create for your instances.\n This includes security rules, roles, users,and groups in IBM Cloud IAM and OpenPages application security.
{: caption="Identity and access management" caption-side="bottom"}

Security and regulation compliance

{: #security_comp}

Security and regulation compliance includes tasks such as security controls implementation and compliance certification.

Task	IBM responsibilities	Your responsibilities
General	* Maintain controls commensurate to various industry compliance standards. \n * Monitor, isolate, and recover instances. \n * Monitor and report the health of instances in the various interfaces. \n * Secure cluster access through TLS (data plane in the IBM Services account). \n * Integrate {{site.data.keyword.openpages_short}} with IBM Cloud Identity and Access Management (IAM).	Set up and maintain security and regulation compliance for the {{site.data.keyword.openpages_short}} instances.
{: caption="Security and regulation compliance" caption-side="bottom"}

Disaster recovery

{: #security_dr}

Task	IBM responsibilities	Your responsibilities
General	* Restore or rebuild the service instances in alternatively available regions. \n * Restore existing {{site.data.keyword.openpages_short}} instances, where possible.	* Track instance state. \n * Configure external integrations, if they exist, with a newly assigned application URL.
{: caption="Disaster recovery" caption-side="bottom"}