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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Document</title>
<link rel="stylesheet" href="main.css">
</head>
<body>
<script src="main.js"></script>
<article><h1 class="center centerText" style="color: white;">Resumé</h1></article>
<div class="parentDiv">
<div class="center">
<!--Name-->
<section>
<p class="nameFont centerText">Thomas McMahon</p>
</section>
<!--address-->
<article>
<div class="addressFont centerText">
<p>###-###-#### | glassoctopus@yahoo.com | Address</p>
</div>
<!--Education-->
</article>
<article><p class="titleFont">Education</p></article>
<hr>
<section>
<div class="headings">
<article><p class="titleFont lAlign">Bachelor of Fine Arts, Emphasis in Glass - 3.2 GPA </p><p class="titleFont rAlign">Minor | Web Design</p></article>
</div>
</section>
<br>
<!--professional profile-->
<p class="titleFont">Professional Profile</p>
<hr>
</section>
<article><p class="skillText">Solutions-oriented Strategic Specialist dedicated to expanding existing business relationships by incorporating exceptional customer service & adding value by transitioning end users over to new company initiatives. Successful at resolving client pain points and retaining customers by listening, being engaging, and utilizing my personality to build client rapport.</p></article>
<!--skills-->
<article><p class="titleFont">Areas of Expertise</p><hr><p class="skillText">Salesforce – Solutions Selling - Strategic Planning – Sales Strategies – Revenue Generation – Client Relations – Technical Sales – Prospecting – Strategic Partnerships – Business Planning – Process Improvements – Consulting – Web Design – Business Expansion – Pipeline Development – Business Analytics – Internet Database Research Proficiency – Lead Generation – Leadership Best Practices – Sales Leadership – Microsoft Suite – Adobe Suite – HTML – CSS – Javascript – SQL – Python – C#</p></article>
</section>
</article><p class="titleFont">Professional Experience</p></article>
<hr>
<div class="headings">
<section>
<article> <p class="titleFont lAlign">VMware (Service Source Now Concentrix) – Nashville, TN</p><p class="rAlign">2019 – Present</p></article>
</section>
</div>
<!--Job 1 of 3 listed-->
<div class="borderCS">
<section class="borderCS">
<article class="borderCS"><p class="titleFont jobHeadings">Support Renewal Sales Specialist (Customer Success & Growth)</p></article>
<article id="CustomerSuccess"><p class="textBlock">Identifying all renewal opportunities under an account for IT decision makers within Government, Education, and Airforce. Piloted Horizon Tiger Team for entire SLED USA region for 6 months. Continuing to be a resource to MgMt, training new hires & answering any questions they may have while bridging relationships between partners.</p></article>
<ul>
<li><article><b>Consistently achieve 100% and exceed quota every quarter.</b> By bringing in 95 – 100% of all top deals, while managing the rest of the buckets, and marked as one of the highest producing team members. Identifying consolidation and co-terming options to wrap complicated accounts into a simpler solution, generating customer satisfaction.</article></li>
<li><article><b>Initial Horizon SaaS conversion team SLED.</b> Core Tiger team member transitioning Perpetual VDI licenses to SaaS. Act as SME for sales motion and ramping new hires, colleagues on the nuance of the upgrade process.</article></li>
<li><article><b>Strategically manages over 700 opportunities in Salesforce in quarter and 120 days into the future.</b> Managing my business with customer satisfaction while attaining quota, serving as a SME and training new hires.</article></li>
</ul>
</section>
</div>
<br>
<!--Job 2 of 3 listed-->
<div class="headings">
<section>
<article>
<p class="titleFont lAlign">Business Intelligence Analyst (Service Source) – Nashville, TN</p><p class="rAlign">2017 – 2019</p>
</article>
</section>
</div>
<div class="borderBIA">
<section>
<article class="borderBIA"><p class="titleFont jobHeadings">Analyst Supporting Directors, Sales Managers, and reps</p>
<article id="BusinessIA"><p class="textBlock">Developed client rapport and strategically solved business demands with data driven methodology. Supported the Markem-Imaje team at Service Source. Built tools for leadership, reps and the Client to follow progress, forecast results, and plot progress on client initiatives. Built power point decks for Leadership reviews biweekly, monthly and quarterly.</p></article>
</article>
<ul>
<li><article><b>Innovated go get strategies from Client asks</b> Created Call plans and targeting sales Campaigns and the excel tools to track progress for the 14 member team.</article></li>
<li><article><b>Delivered Quarterly Business Reviews with Sales Leadership</b> Revamped and created the QBR decks and organized the data pulls behind them. Created templates to optimize and automate the process.</article></li>
<li><article><b>Help Drive 5% YoY growth from our reps</b> by keeping them up to date on their progress and identifying where they should focus their efforts.</article></li>
</ul>
</section>
</div>
<br>
<!--Job 3 of 3 listed-->
<div class="headings">
<section>
</article>
<p class="titleFont lAlign">Customer Success Manager, WebEx (Service Source) – Nashville, TN</p><p class="rAlign">2016 – 2018</p>
</article>
</section>
</div>
<div class="borderCSM">
<section class="borderCSM">
<article class="borderCSM"><p class="titleFont jobHeadings">Customer Success Team Lead for sub 25k accounts.</p></article>
<article id="CSM"><p class="textBlock">Managed 16M in small accounts as the team lead of 5 members. Ensured the after-purchase health of the customer while identifying new sales prospects and cross sale opportunities. Became a SME for this team and many new hires on other teams. </p></article>
<ul>
<li><article><b>Attained 100% or more to quota every quarter</b> Cby strategically managing a 1000s of accounts.</article></li>
<li><article><b>Became the Team lead and SME</b> for this team in under 3 months of being on the job, trained new talent and worked with tenure members</article></li>
</ul>
</section>
</div>
<br>
<!--Awards-->
<div class="centerText">
<!--Name-->
<section>
<article><p class="titleFont centerText">Awards & Memberships</p></article>
<hr>
<article><p>Horizon Tiger Team Highest attaining SaaS conversion for the Launch and 3 qtrs after</p></article>
<article><p>Booked over $10 million in revenue on 2.5m (average) pipelines – 2019, 2020, 2021, 2022, 2023</p></article>
<article><p>Service Source Spark ERG</p></article>
<article><p>Amplifier Award Q3 2019, Q2 2021, Q2 2023</p></article>
</section>
</div>
<br>
<br>
</div>
</div>
<footer>All rights reserved, content and code property of Thomas McMahon. All Rights Reserved 2023</footer>
</body>
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