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Update redirected internal links in support (#62117)
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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content/support/contacting-github-support/creating-a-support-ticket.md

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## Prerequisites
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{% ifversion ghec %}If you use an enterprise account, there{% else %}There{% endif %} are some steps you should follow before you start using the {% data variables.contact.enterprise_portal %}. For more information, see [Getting started with the {% data variables.contact.enterprise_portal %}](/support/contacting-github-support/getting-started-with-the-github-support-portal).
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{% ifversion ghec %}If you use an enterprise account, there{% else %}There{% endif %} are some steps you should follow before you start using the {% data variables.contact.enterprise_portal %}. For more information, see [AUTOTITLE](/support/contacting-github-support/getting-your-enterprise-started-with-the-github-support-portal).
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{% endif %}
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## What to include in your support ticket
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1. Enter your enterprise or tenant name (provided by your administrator) and continue.
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1. Complete the SAML authentication process as prompted. This will sign you in to your .ghe enterprise-managed account.
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* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
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* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).{% endif %}
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* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/how-tos/manage-server-licenses/download-your-license).{% endif %}
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{% data reusables.support.submit-a-ticket %}
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* To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**.
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* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
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* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process. You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).
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* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process. You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/how-tos/manage-server-licenses/download-your-license).
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1. If you'd like to include diagnostics with your support ticket, Under "Diagnostics", click **Download diagnostic info** and save the file locally. You'll attach this file to your support ticket later.
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1. To complete your ticket and display the {% data variables.contact.enterprise_portal %}, under "Open Support Request", click **New support request**.

content/support/contacting-github-support/getting-your-enterprise-started-with-the-github-support-portal.md

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To benefit from Premium Support SLAs and ticket collaboration features, you must associate your ticket with {% data variables.location.product_location %} in one of two ways.
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1. If your institution has an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you have a user account on {% data variables.product.prodname_dotcom_the_website %}, and that user account has been granted support entitlements for the enterprise account, you can select the enterprise account when creating a ticket. For more information about enterprise accounts, see [About enterprise accounts](/admin/overview/about-enterprise-accounts).
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1. If your institution has an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you have a user account on {% data variables.product.prodname_dotcom_the_website %}, and that user account has been granted support entitlements for the enterprise account, you can select the enterprise account when creating a ticket. For more information about enterprise accounts, see [AUTOTITLE](/admin/concepts/enterprise-fundamentals/enterprise-accounts).
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* The majority of {% data variables.product.prodname_ghe_server %} customers already have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}. If you're not sure whether you do, first check with your team.
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* If your team confirms that you do not have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you can [submit a request](https://support.github.com/contact?comments=%3E+Please+provide+the+following+information+and+someone+will+be+in+touch+to+help+you+setup+your+enterprise+account.%0A%0A%23%23%23%23+Company+name+%28required%29%0A%0A%23%23%23%23+Email+address+or+GitHub+login+of+the+person+who+should+be+the+initial+owner+of+the+enterprise+account+%28required%29%0A%0A%23%23%23%23+Is+there+anything+else+we+should+know+to+help+us+identify+your+account%3F+%28optional%29%0A%3E+Attaching+a+GitHub+Enterprise+Server+diagnostics+file+here+can+help+us+identify+your+account+by+license+reference+number%0A%0A&subject=Enterprise+Account+Request&tags=new-ea) for a new one.
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Before you start creating tickets associated with your enterprise account on {% data variables.product.prodname_dotcom_the_website %}, we recommend completing the following steps.
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1. Identify the user on {% data variables.product.prodname_dotcom_the_website %} who is an owner of your enterprise account.
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1. Configure a verified domain. For more information, see [AUTOTITLE](/admin/configuration/configuring-your-enterprise/verifying-or-approving-a-domain-for-your-enterprise).
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1. Add owners, billing managers, or support-entitled members to your enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/inviting-people-to-manage-your-enterprise) and [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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1. Configure a verified domain. For more information, see [AUTOTITLE](/admin/configuring-settings/configuring-user-applications-for-your-enterprise/verifying-or-approving-a-domain-for-your-enterprise).
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1. Add owners, billing managers, or support-entitled members to your enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/managing-accounts-and-repositories/managing-users-in-your-enterprise/inviting-people-to-manage-your-enterprise) and [AUTOTITLE](/enterprise-cloud@latest/admin/managing-accounts-and-repositories/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).

content/support/contacting-github-support/providing-data-to-github-support.md

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You can use this method without signing into the {% data variables.enterprise.management_console %}.
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Use the [ghe-diagnostics](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-diagnostics) command-line utility to retrieve the diagnostics for your instance.
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Use the [ghe-diagnostics](/admin/administering-your-instance/administering-your-instance-from-the-command-line/command-line-utilities#ghe-diagnostics) command-line utility to retrieve the diagnostics for your instance.
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```shell
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ssh -p122 admin@HOSTNAME -- 'ghe-diagnostics' > diagnostics.txt
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* `collectd/logs/collectd.log`: Collectd logs
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* `mail-logs/mail.log`: SMTP email delivery logs
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For more information, see [AUTOTITLE](/admin/monitoring-activity-in-your-enterprise/reviewing-audit-logs-for-your-enterprise/about-the-audit-log-for-your-enterprise).
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For more information, see [AUTOTITLE](/admin/concepts/security-and-compliance/audit-log-for-an-enterprise).
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Support bundles include logs from the past two days by default. You can specify an exact duration in days. To provide logs from the past eight days, you can download an extended support bundle. For more information, see [Creating and sharing extended support bundles](#creating-and-sharing-extended-support-bundles).
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ssh -p 122 admin@HOSTNAME -- 'ghe-support-bundle -o' > support-bundle.tgz
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For more information about the `ghe-support-bundle` command, see [AUTOTITLE](/admin/configuration/configuring-your-enterprise/command-line-utilities#ghe-support-bundle).
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For more information about the `ghe-support-bundle` command, see [AUTOTITLE](/admin/administering-your-instance/administering-your-instance-from-the-command-line/command-line-utilities#ghe-support-bundle).
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{% data reusables.enterprise_enterprise_support.sign-in-to-support %}
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{% data reusables.enterprise_enterprise_support.upload-support-bundle %}
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## Further reading
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* [AUTOTITLE](/support/learning-about-github-support/about-github-support)
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* [AUTOTITLE](/enterprise-server@latest/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)
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* [AUTOTITLE](/enterprise-server@latest/admin/monitoring-and-managing-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise)

content/support/contacting-github-support/using-copilot-in-github-support.md

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## Further reading
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[{% data variables.product.prodname_dotcom %}'s Privacy Statement](/free-pro-team@latest/site-policy/privacy-policies/github-privacy-statement).
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[AUTOTITLE](/free-pro-team@latest/site-policy/privacy-policies/github-general-privacy-statement).

content/support/contacting-github-support/viewing-and-updating-support-tickets.md

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## Collaborating on support tickets
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You can collaborate with your colleagues on support tickets using the support portal. Owners, billing managers, and other enterprise members with support entitlements can view tickets associated with an enterprise account or an organization managed by an enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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You can collaborate with your colleagues on support tickets using the support portal. Owners, billing managers, and other enterprise members with support entitlements can view tickets associated with an enterprise account or an organization managed by an enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/managing-accounts-and-repositories/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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You can also comment on tickets opened by someone else and associated with your enterprise account. {% data reusables.support.enterprise-comment-on-support-tickets %}
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content/support/learning-about-github-support/about-copilot-in-github-support.md

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## Further reading
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* [AUTOTITLE](/free-pro-team@latest/site-policy/github-terms/github-terms-for-additional-products-and-features#github-copilot)
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* [AUTOTITLE](/free-pro-team@latest/site-policy/privacy-policies/github-privacy-statement)
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* [AUTOTITLE](/free-pro-team@latest/site-policy/privacy-policies/github-general-privacy-statement)

content/support/learning-about-github-support/about-github-premium-support.md

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| Resources | Priority ticket handling | <ul><li>Priority ticket handling</li><li>Named Customer Reliability Engineer</li></ul> |
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| Escalation management | For High and Urgent priority tickets | For High and Urgent priority tickets |
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| Incident management | None | For Urgent priority tickets, as needed |
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| Health checks | {% ifversion ghec %}None{% else %}Unlimited automated health check reports (see [Generating a health check for your enterprise](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise)){% endif %} | <ul>{% ifversion ghes %}<li>Unlimited automated health check reports. For more information, see [AUTOTITLE](/admin/enterprise-management/monitoring-your-appliance/generating-a-health-check-for-your-enterprise))</li>{% endif %}<li>Quarterly enhanced health checks, with findings, interpretations, and recommendations from your CRE (by request)</li></ul> |
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| Health checks | {% ifversion ghec %}None{% else %}Unlimited automated health check reports (see [AUTOTITLE](/admin/monitoring-and-managing-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise)){% endif %} | <ul>{% ifversion ghes %}<li>Unlimited automated health check reports. For more information, see [AUTOTITLE](/admin/monitoring-and-managing-your-instance/monitoring-your-instance/generating-a-health-check-for-your-enterprise)</li>{% endif %}<li>Quarterly enhanced health checks, with findings, interpretations, and recommendations from your CRE (by request)</li></ul> |
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| Crisis prevention | None | Yearly participation in guided incident simulations to help you be prepared |
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{% endrowheaders %}
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> [!NOTE]
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> Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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> Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/managing-accounts-and-repositories/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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## Billing for {% data variables.contact.premium_support %}
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content/support/learning-about-github-support/about-github-support.md

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Enterprise owners and billing managers automatically have a support entitlement, which enables them to create, view, and comment on support tickets associated with their enterprise account.
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Enterprise owners can also add support entitlements to members of organizations owned by their enterprise account, allowing those members to create, view, and comment on support tickets. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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Enterprise owners can also add support entitlements to members of organizations owned by their enterprise account, allowing those members to create, view, and comment on support tickets. For more information, see [AUTOTITLE](/enterprise-cloud@latest/admin/managing-accounts-and-repositories/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise).
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{% endif %}
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content/support/learning-about-github-support/about-ticket-priority.md

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| {% data variables.product.support_ticket_priority_high %} | Issues that affect the performance of {% data variables.product.github %}-supported ARC in an existing production environment but do not result in a complete system failure. | Delays in pod termination or assignment of jobs to pods, where the delay is not in line with expectations but does not entirely halt the workflow. |
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| {% data variables.product.support_ticket_priority_normal %} / {% data variables.product.support_ticket_priority_low %} | Any other minor issues not classified as {% data variables.product.support_ticket_priority_urgent %} or {% data variables.product.support_ticket_priority_high %} should be directed to [the open source {% data variables.product.prodname_actions_runner_controller %} repository](https://github.com/actions/actions-runner-controller) issues/discussions. | Customization, performance analysis, initial setup. |
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For more information about what {% data variables.contact.github_support %} can assist with, see [AUTOTITLE](/actions/hosting-your-own-runners/managing-self-hosted-runners-with-actions-runner-controller/about-support-for-actions-runner-controller).
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For more information about what {% data variables.contact.github_support %} can assist with, see [AUTOTITLE](/actions/concepts/runners/support-for-arc).
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## Ticket priorities for {% data variables.product.prodname_copilot %}
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content/support/learning-about-github-support/github-marketplace-support.md

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## Further reading
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* [AUTOTITLE](/billing/managing-billing-for-github-marketplace-apps)
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* [AUTOTITLE](/billing/how-tos/pay-third-parties)

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