Release v0.5.3

🛠️ Fixes

Issues with multi agent-group setting for agents
Ticket list missing read/seen indication

Release v0.5.2

🔥️ What’s new

• Support to add multiple agent groups for an agent
• Ability to remove agents from the assignment rule and add them back with a single toggle, this is done by setting Is Active of an agent true/false respectively

Release v0.5.1

🔥️ What’s new

Refactor ticket list using the new list viewer

List Viewer Updates

• Add a dynamic filtering component, supports, Data, Link, Select, and Date fields)
• Preset filters, type: System, Global, and User
• Save filters to preset filters

List Manager Updates

• Code cleanup
• Support the new list viewer features

New Doctypes

• FD Preset Filter (used to save user / global / system level preset filters)

New Filtering Functionality

Screen.Recording.2022-11-09.at.5.09.24.PM.mov

Preset Filters + Dynamic syncing

Screen.Recording.2022-11-09.at.5.12.07.PM.mov

Saving Preset Filters

• Can be saved for the user (this filter press will only be available to that agent)
• Also can be saved as global (these filter presets will be available to all the agents)

Screen.Recording.2022-11-09.at.5.14.14.PM.mov

Create New Ticket

Screen.Recording.2022-11-09.at.5.21.04.PM.mov

Release v0.4.9

🔥️ What’s new
New Knowledge Base #737

Release v0.4.8

🔥️ What’s new
Agent assignment rule based on teams #757

Release v0.4.0

🔥️ What’s new

• @mentions support inside agent comments #665
• Shortcut keys #649
• Helpdesk name #590
• New Combobox support #655
• New comment doctype (optimised for socketio fetches) #673, #678

🛠 Fixes

• realtime socketio updates not triggered, due to port not set correctly #593
• image support for KB articles #629
• ERPNext compatibility issues #669
• Text formatting issues #624, #584
• Description not set on ticket creation via email #637
• Knowledge Base issues #630, #689, #647
• Attachments issues in text editor #652
• Other minor fixes: #634, #633, #631, #645, #650, #662, #684, #685

Release v0.3.0

New Features

• Knowledge Base

Release v0.2.0

Update README.md