Route Error received when calling "create_new_conversation"

[ishields]

We detected an exception thrown from the Ruby SDK when creating a new conversation. I've confirmed this code is still working in the majority of cases but it threw an error on Nov 8, 4:00 PM. I'm not sure how to handle this situation and hoping someone can help investigate why this happened. Fortunately we logged the conversation elsewhere so no data was lost.

RouteError
http_error (RouteError)

client ||= ::Crisp::Client.new
client.set_tier('plugin')
client.authenticate(client_id, client_key)
client.website.create_new_conversation(WEBSITE_ID)