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Author: jla99

questions

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+Questions for Tim/Graham/Amanda
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+Who will be using the dashboard
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+What are the top (3) most important information users will need to see right away?
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+What are the next 3 most important pieces of information users need to see?
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+Is it possible for us to get our data analysts more data then what is a current available to the public?
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+What are the different departments?
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+Is there information you need to see across the all departments?
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+Is there information you need to see specific to each department?
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+Is there information you need to see about one department that you wouldn’t need to know about other departments?
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+Do you ever look at specific types of tickets? For example, just looking at abandoned cars or just looking at fallen trees?
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+What is the process for reporting completed tickets?
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+Is there ever lag time between completing a ticket and it being recorded in the system?
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+Are tickets reopened if a resident calls up to say the issue has not been resolved to their satisfaction? Or is a new ticket created?
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+Is there currently a way to connect 2 tickets that are repeats? So if someone calls up about a fallen tree and someone else calls about that same fallen tree are they connected in the system currently?
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