No mediator response since 21 September – Trade 04169 – payment already sent

[fordmason125]

Hi,

I'm looking for some advice regarding Trade ID 04169 on Bisq v1.10.8.

I am the BTC buyer (taker).

Trade details:

Trade date: 19 September 2026
BTC amount: 0.0070 BTC
Fiat amount: £441 GBP
Payment method: Faster Payments (UK)

I sent the £441 bank payment to the seller and clicked “Payment Started” in Bisq.

The trade subsequently required mediation, which I requested on 21 September.

I messaged the mediator on 21 September explaining that the payment had been made and that I have screenshots/proof of payment. I specifically asked how I could provide the screenshots.

I have not received a response from the mediator. I followed up again on 23 September, but as of 24 September at 16:39 UK time, I still haven't received a reply.

The £441 has already been sent, so I'm concerned about leaving the trade unresolved without being able to provide my payment evidence.

Could someone please advise:

Is this waiting time normal for mediation?
How can I provide my proof-of-payment screenshots to the mediator?
Is there another appropriate way to contact/escalate this if the assigned mediator is unavailable?

I can provide the relevant transaction information and payment evidence privately if required.

Thanks.