Audio stops working after one minute

[bagatel]

Hello,

Trying a first time installation with Docker Compose under Ubuntu 22.04.
I can create a room and connect to it OK, everything works perfectly (audio and video).
Then after one minute sound gets disconnected.

Log below around the time audio is disconnected.

Any idea what I should be checking?

Thanks,

Camille.

html5-frontend-2-1  | 2024-09-26T09:49:16.160Z frontend-2 [info] : Server health {"memoryUsage":{"rss":"122.88 MB","heapTotal":"65.18 MB","heapUsed":"61.07 MB","external":"24.82 MB"},"cpuUsage":{"system":"6.1 MB","user":"37.2 MB"}}
html5-frontend-2-1  | 2024-09-26T09:49:16.200Z frontend-2 [info] : Connection status updated: meetingId=6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329 userId=w_7sl3pdazrlpq status=normal type=socket
apps-akka-1         | 2024-09-26T09:49:16.539Z INFO  o.b.e.redis.LearningDashboardActor - Learning Dashboard data sent for meeting 6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329
bbb-web-1           | 2024-09-26T09:49:16.545Z INFO  o.bigbluebutton.api.MeetingService -  --analytics-- data={"logCode":"update_activity_json","name":"Calenco","description":"Updating activities json.","meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","externalMeetingId":"utsijsquwff77n1xxarn9gt19njtznlmtzdu5dgx"}
bbb-web-1           | 2024-09-26T09:49:16.546Z INFO  o.b.api.LearningDashboardService - Learning Dashboard (/var/bigbluebutton/learning-dashboard/6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329/atubcqmcxtwk/learning_dashboard_data.json) updated for meeting 6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329.
bbb-web-1           | 2024-09-26T09:49:16.547Z INFO  o.bigbluebutton.api.MeetingService -  --analytics-- data={"logCode":"update_activity_json","name":"Calenco","description":"Updating activities json.","meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","externalMeetingId":"utsijsquwff77n1xxarn9gt19njtznlmtzdu5dgx"}
bbb-web-1           | 2024-09-26T09:49:16.548Z INFO  o.b.api.LearningDashboardService - Learning Dashboard (/var/bigbluebutton/learning-dashboard/6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329/atubcqmcxtwk/learning_dashboard_data.json) updated for meeting 6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329.
bbb-web-1           | 2024-09-26T09:49:16.601Z DEBUG o.b.web.controllers.ApiController - ApiController#index
fsesl-akka-1        | 2024-09-26T09:49:17.414Z INFO  o.b.f.v.freeswitch.ESLEventListener - Received Heartbeat from Freeswitch.
fsesl-akka-1        | 2024-09-26T09:49:17.715Z WARN  o.b.f.v.freeswitch.ESLEventListener - Unknown conference Action [floor-change]
fsesl-akka-1        | ##### Client conference_del_member
fsesl-akka-1        | 2024-09-26T09:49:17.715Z INFO  o.b.f.v.freeswitch.ESLEventListener - Caller left: conf=28399,uuid=a9e2db67-2131-43b2-be2e-4496834fd6f4,memberId=2,callerId=w_7sl3pdazrlpq_17-bbbID-Administrator,callerIdName=w_7sl3pdazrlpq_17-bbbID-Administrator
apps-akka-1         | 2024-09-26T09:49:17.718Z INFO  o.b.core2.AnalyticsActor - -- analytics -- {"envelope":{"name":"UserLeftVoiceConfEvtMsg","routing":{"voiceConf":"28399"},"timestamp":1727344157715},"core":{"header":{"name":"UserLeftVoiceConfEvtMsg","voiceConf":"28399"},"body":{"voiceConf":"28399","voiceUserId":"2"}}}
apps-akka-1         | 2024-09-26T09:49:17.718Z INFO  o.b.core2.AnalyticsActor - -- analytics -- {"envelope":{"name":"UserLeftVoiceConfToClientEvtMsg","routing":{"msgType":"BROADCAST_TO_MEETING","meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","userId":"w_7sl3pdazrlpq"},"timestamp":1727344157717},"core":{"header":{"name":"UserLeftVoiceConfToClientEvtMsg","meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","userId":"w_7sl3pdazrlpq"},"body":{"voiceConf":"28399","intId":"w_7sl3pdazrlpq","voiceUserId":"w_7sl3pdazrlpq"}}}
apps-akka-1         | 2024-09-26T09:49:17.719Z INFO  o.b.core2.AnalyticsActor - -- analytics -- {"envelope":{"name":"VoiceConfCallStateEvtMsg","routing":{"voiceConf":"28399"},"timestamp":1727344157716},"core":{"header":{"name":"VoiceConfCallStateEvtMsg","voiceConf":"28399"},"body":{"voiceConf":"28399","callSession":"b1cf26cf-6966-46f3-b010-a167b6859736","clientSession":"17","userId":"w_7sl3pdazrlpq","callerName":"Administrator","callState":"CALL_ENDED","origCallerIdName":"w_7sl3pdazrlpq_17-bbbID-Administrator","origCalledDest":"28399"}}}
apps-akka-1         | 2024-09-26T09:49:17.719Z INFO  o.b.core.running.MeetingActor - Received VoiceConfRunningEvtMsg false
apps-akka-1         | 2024-09-26T09:49:17.724Z INFO  o.b.core2.AnalyticsActor - -- analytics -- {"envelope":{"name":"VoiceCallStateEvtMsg","routing":{"msgType":"BROADCAST_TO_MEETING","meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","userId":"28399"},"timestamp":1727344157718},"core":{"header":{"name":"VoiceCallStateEvtMsg","meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","userId":"28399"},"body":{"meetingId":"6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329","voiceConf":"28399","clientSession":"17","userId":"w_7sl3pdazrlpq","callerName":"Administrator","callState":"CALL_ENDED"}}}
html5-backend-1-1   | 2024-09-26T09:49:17.730Z backend-1 [info] : Remove voiceUser=w_7sl3pdazrlpq meeting=6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329
html5-frontend-1-1  | 2024-09-26T09:49:17.733Z frontend-1 [info] : Remove voiceUser=w_7sl3pdazrlpq meeting=6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329
html5-frontend-2-1  | 2024-09-26T09:49:17.733Z frontend-2 [info] : Remove voiceUser=w_7sl3pdazrlpq meeting=6201d1cc3a8bcbff0f2ad43db289c77456272f37-1727341410329
bbb-mongodb         | {"t":{"$date":"2024-09-26T09:49:20.400+00:00"},"s":"I",  "c":"NETWORK",  "id":22943,   "ctx":"listener","msg":"Connection accepted","attr":{"remote":"127.0.0.1:40734","connectionId":276,"connectionCount":178}}
bbb-mongodb         | {"t":{"$date":"2024-09-26T09:49:20.400+00:00"},"s":"I",  "c":"NETWORK",  "id":51800,   "ctx":"conn276","msg":"client metadata","attr":{"remote":"127.0.0.1:40734","client":"conn276","doc":{"application":{"name":"MongoDB Shell"},"driver":{"name":"MongoDB Internal Client","version":"4.4.29"},"os":{"type":"Linux","name":"Ubuntu","architecture":"x86_64","version":"20.04"}}}}
bbb-mongodb         | {"t":{"$date":"2024-09-26T09:49:20.406+00:00"},"s":"I",  "c":"NETWORK",  "id":22944,   "ctx":"conn276","msg":"Connection ended","attr":{"remote":"127.0.0.1:40734","connectionId":276,"connectionCount":177}}

[sathishvenkataraman]

@bagatel - For audio does not work at all.. on the UI/client i see "Connection negotiation timeout ICE error 1010)". Is it possible to share .env?

[bagatel]

Here you are. Note that the sound works at first and then stops...

# ====================================
# ADDITIONS to BigBlueButton
# ====================================
# (place a '#' before to disable them)

# HTTPS Proxy
# fully automated Lets Encrypt certificates
#ENABLE_HTTPS_PROXY=true
# If your network doesn't allow access to DNS at 8.8.8.8 specify your own resolvers
#RESOLVER_ADDRESS=x.x.x.x

# coturn (a TURN Server)
# requires either the abhove HTTPS Proxy to be enabled
# or TLS certificates to be mounted to container
ENABLE_COTURN=true
COTURN_TLS_CERT_PATH=/etc/letsencrypt/live/bbb.calenco.com/fullchain.pem
COTURN_TLS_KEY_PATH=/etc/letsencrypt/live/bbb.calenco.com/privkey.pem

# Greenlight Frontend
# https://docs.bigbluebutton.org/greenlight/gl-overview.html
ENABLE_GREENLIGHT=true

# Enable Webhooks
# used by some integrations
#ENABLE_WEBHOOKS=true

# Prometheus Exporter
# serves the bigbluebutton-exporter under following URL:
# https://yourdomain/bbb-exporter
#ENABLE_PROMETHEUS_EXPORTER=true
#ENABLE_PROMETHEUS_EXPORTER_OPTIMIZATION=true

# Recording
# IMPORTANT: this is currently a big privacy issues, because it will
# record everything which happens in the conference, even when the button
# suggets, that it does not.
# https://github.com/bigbluebutton/bigbluebutton/issues/9202
# make sure that you get peoples consent, before they join a room
ENABLE_RECORDING=true
REMOVE_OLD_RECORDING=true
RECORDING_MAX_AGE_DAYS=7

# ====================================
# SECRETS
# ====================================
# important! change these to any random values
SHARED_SECRET=XXXX
ETHERPAD_API_KEY=XXXX
RAILS_SECRET=XXXXXXX
POSTGRESQL_SECRET=XXXXXX
FSESL_PASSWORD=XXXXXXX



# ====================================
# CONNECTION
# ====================================

DOMAIN=bbb.calenco.com

EXTERNAL_IPv4=XXXXXX
#EXTERNAL_IPv6=XXXXXX

# STUN SERVER
# stun.freeswitch.org
STUN_IP=XXXXXX
STUN_PORT=3478

# TURN SERVER
# uncomment and adjust following two lines to add an external TURN server
TURN_SERVER=turns:XXXXXXX:5349?transport=tcp
TURN_SECRET=XXXXXXX

# Allowed SIP IPs
# due to high traffic caused by bots, by default the SIP port is blocked.
# but you can allow access by your providers IP or IP ranges (comma seperated)
# Hint: if you want to allow requests from every IP, you can use 0.0.0.0/0
SIP_IP_ALLOWLIST=


# ====================================
# CUSTOMIZATION
# ====================================

CLIENT_TITLE=BigBlueButton

# use following lines to replace the default welcome message and footer
WELCOME_MESSAGE="Welcome to <b>%%CONFNAME%%</b>!<br><br>For help on using BigBlueButton see these (short) <a href='https://www.bigbluebutton.org/html5' target='_blank'><u>tutorial videos</u></a>.<br><br>To join the audio bridge click the speaker button.  Use a headset to avoid causing background noise for others."
WELCOME_FOOTER="This server is running <a href='https://docs.bigbluebutton.org/'' target='_blank'><u>BigBlueButton</u></a>."

# use following line for an additional SIP dial-in message
#WELCOME_FOOTER="This server is running <a href='https://docs.bigbluebutton.org/' target='_blank'><u>BigBlueButton</u></a>. <br><br>To join this meeting by phone, dial:<br>  INSERT_YOUR_PHONE_NUMBER_HERE<br>Then enter %%CONFNUM%% as the conference PIN number."

# for a different default presentation, place the pdf file in ./conf/ and
# adjust the following path
DEFAULT_PRESENTATION=./mod/nginx/default.pdf

# language of sound announcements
# options:
# - en-ca-june - EN Canadian June
# - en-us-allison - US English Allison
# - en-us-callie - US English Callie (default)
# - de-de-daedalus3 - German by Daedalus3 (https://github.com/Daedalus3/freeswitch-german-soundfiles)
# - es-ar-mario - Spanish/Argentina Mario
# - fr-ca-june - FR Canadian June
# - pt-br-karina - Brazilian Portuguese Karina
# - ru-RU-elena - RU Russian Elena
# - ru-RU-kirill - RU Russian Kirill
# - ru-RU-vika - RU Russian Viktoriya
# - sv-se-jakob - Swedish (Sweden) Jakob
# - zh-cn-sinmei - Chinese/China Sinmei
# - zh-hk-sinmei - Chinese/Hong Kong Sinmei
SOUNDS_LANGUAGE=en-us-callie

# set to false to disable listenOnlyMode
LISTEN_ONLY_MODE=true

# set to true to disable echo test
DISABLE_ECHO_TEST=false

# set to true to automatically share webcam
AUTO_SHARE_WEBCAM=false

# set to true to disable video preview for webcam sharing
DISABLE_VIDEO_PREVIEW=false

# set to false to disable chat
CHAT_ENABLED=true

# set to true to start chat closed
CHAT_START_CLOSED=false

# set to true to disable announcements "You are now (un-)muted"
DISABLE_SOUND_MUTED=false

# set to true to disable announcement "You are the only person in this conference"
DISABLE_SOUND_ALONE=false

# maximum count of breakout rooms per meeting
# Warning: increasing the limit of breakout rooms per meeting
# can generate excessive overhead to the server. We recommend
# this value to be kept under 12.
BREAKOUTROOM_LIMIT=8

# set to false to disable the learning dashboard
ENABLE_LEARNING_DASHBOARD=true

# ====================================
# Tuning
# ====================================
# Default = 2; Min = 1; Max = 4
# On powerful systems with high number of meetings you can set values up to 4 to accelerate handling of events
NUMBER_OF_BACKEND_NODEJS_PROCESSES=2

# Default = 2; Min = 1; Max = 8
# Set a number between 1 and 4 times the value of NUMBER_OF_BACKEND_NODEJS_PROCESSES where higher number helps with meetings
# stretching the recommended number of users in BigBlueButton
NUMBER_OF_FRONTEND_NODEJS_PROCESSES=2


# ====================================
# GREENLIGHT CONFIGURATION
# ====================================

### SMTP CONFIGURATION
# Emails are required for the basic features of Greenlight to function.
# Please refer to your SMTP provider to get the values for the variables below
#SMTP_SENDER_EMAIL=
#SMTP_SENDER_NAME=
#SMTP_SERVER=
#SMTP_PORT=
#SMTP_DOMAIN=bbb.calenco.com
#SMTP_USERNAME=
#SMTP_PASSWORD=
#SMTP_AUTH=
#SMTP_STARTTLS_AUTO=true
#SMTP_STARTTLS=false
#SMTP_TLS=false
#SMTP_SSL_VERIFY=true

### EXTERNAL AUTHENTICATION METHODS
#
#OPENID_CONNECT_CLIENT_ID=
#OPENID_CONNECT_CLIENT_SECRET=
#OPENID_CONNECT_ISSUER=
#OPENID_CONNECT_REDIRECT=

# To enable hCaptcha on the user sign up and sign in, define these 2 keys
#HCAPTCHA_SITE_KEY=
#HCAPTCHA_SECRET_KEY=

# Set these if you are using a Simple Storage Service (S3)
# Uncomment S3_ENDPOINT only if you are using a S3 OTHER than Amazon Web Service (AWS) S3.
#S3_ACCESS_KEY_ID=
#S3_SECRET_ACCESS_KEY=
#S3_REGION=
#S3_BUCKET=
#S3_ENDPOINT=

# Define the default locale language code (i.e. 'en' for English) from the fallowing list:
#  [en, ar, fr, es]
#DEFAULT_LOCALE=en