Couldn't start room

[ahmedbouzid07]

Hi everyone,

I have successfully installed BBB via Docker and integrated it with an existing Nginx server. I created an admin user, logged in, and set up a room. However, when I try to start the room, I get a 400 response status when accessing start.json. The error message in Greenlight is: "The action can't be completed. Please try again."

After researching, I found that Greenlight might not recognize the Nginx certificate (I am using a self-signed certificate). The proposed solution is to mount the certificate and private key inside /usr/local/share/ca-certificates of the Greenlight container and then run update-ca-certificates.

I modified the docker-compose.yml generated by ./scripts/generate-compose. Here is my new Greenlight section in the Docker Compose file:

greenlight:
image: bigbluebutton/greenlight:v3.0.6.1
restart: unless-stopped
env_file: .env
depends_on:
- postgres
- redis
environment:
DATABASE_URL: postgres://postgres:${POSTGRESQL_SECRET:-password}@postgres:5432/greenlight-v3
REDIS_URL: redis://redis:6379

  BIGBLUEBUTTON_ENDPOINT: https://${DOMAIN}/bigbluebutton/api

  BIGBLUEBUTTON_SECRET: ${SHARED_SECRET}
  SECRET_KEY_BASE: ${RAILS_SECRET}
  RELATIVE_URL_ROOT: /
volumes:
   - ./greenlight-data:/usr/src/app/storage
   - ./mycerts:/usr/local/share/ca-certificates
networks:
  bbb-net:
    ipv4_address: 10.7.7.21

The mycerts folder contains both my certificate and the private key used in the Nginx reverse proxy. I started the containers after the modifications to docker-compose file using: "docker compose up -d --no-build".
Then, I executed: "docker exec bbb-docker-greenlight-1 update-ca-certificates" to update the ca-certificates.
Inside the Greenlight container's file system, I checked: ls -l /etc/ssl/certs | grep bbb-cert The output was: lrwxrwxrwx 1 root root ca-bbb-cert.pem.pem -> /usr/local/share/ca-certificates/bbb-cert.pem
This indicates that the certificate was successfully added to the trusted CA in the Greenlight container. I exited and restarted all containers. However, I am still facing the same issue when trying to start the room.

Is there a solution for this?

Thank you in advance!

[ben-ba]

did you follow;
https://github.com/bigbluebutton/docker/blob/develop/docs/existing-web-server.md
?

[ahmedbouzid07]

did you follow; https://github.com/bigbluebutton/docker/blob/develop/docs/existing-web-server.md ?

yes, bbb is functioning but couldn't start a meeting this is the issue.

[ben-ba]

can you provide the nginx log?

[ahmedbouzid07]

can you provide the nginx log?

access.log content when I try to start a meeting :
10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/env.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/sessions.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/recordings/recordings_count.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/site_settings.json?names[]=PrimaryColor&names[]=PrimaryColorLight HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/rooms_configurations/record.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/site_settings.json?names[]=Terms&names[]=PrivacyPolicy HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/site_settings.json?names=BrandingImage HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:47 +0200] "GET /api/v1/rooms.json?search= HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:49 +0200] "GET /api/v1/recordings.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:51 +0200] "GET /api/v1/rooms.json?search= HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/env.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/site_settings.json?names[]=Terms&names[]=PrivacyPolicy HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/site_settings.json?names=BrandingImage HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/sessions.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/site_settings.json?names[]=PrimaryColor&names[]=PrimaryColorLight HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/recordings/recordings_count.json HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/rooms_configurations/record.json HTTP/2.0" 200 26 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:53 +0200] "GET /api/v1/rooms.json?search= HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:26:55 +0200] "POST /api/v1/meetings/6bj-xjj-gfo-o0p/start.json HTTP/2.0" 400 13 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:27:03 +0200] "GET /api/v1/rooms.json?search= HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:27:13 +0200] "GET /api/v1/rooms.json?search= HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

10.0.2.15 - - [05/Aug/2024:10:27:23 +0200] "GET /api/v1/rooms.json?search= HTTP/2.0" 304 0 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0"

You can see that there is a POST request returning 400 and thus an error message appears, this is the POST that returning 400 status :
10.0.2.15 - - [05/Aug/2024:10:26:55 +0200] "POST /api/v1/meetings/6bj-xjj-gfo-o0p/start.json HTTP/2.0" 400 13 "https://10.0.2.15/rooms" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0".

As I said BBB functioning I followed the integration of it with the existing proxy, I generated manually a self-signed certificate and integrated it so I have doubt that the self-signed certificate made greenlight couldn't start a meet but I am not sure.

[ben-ba]

did you add all necessary certs from chain?